Sheraton Lounges To be Open 7 Days a Week (Starting in 2011)
Nov 6, 2010, 9:47 am
#1
Original Poster
Join Date: Nov 2005
Location: NYC
Programs: Delta DM, SPG Plat, Hyatt Diamond, MTA Rust, Hertz Five Star something or other
Posts: 2,858
Sheraton Lounges To be Open 7 Days a Week (Starting in 2011)
Just saw this tweet and it seems like great news. Any confirmation from the Lurkers?
@SPGInsider! All Sheraton clubs MUST operate 7 days eff. January 1, 2011. #SMD2010
I'm sure this will be mixed news, because the free restaurant breakfast coupons (when you can get them) are nicer than lounge breakfast. Thoughts?
@SPGInsider! All Sheraton clubs MUST operate 7 days eff. January 1, 2011. #SMD2010
I'm sure this will be mixed news, because the free restaurant breakfast coupons (when you can get them) are nicer than lounge breakfast. Thoughts?
Nov 6, 2010, 9:56 am
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
It could be good for those properties that don't supply breakfast when the lounge is closed (which is the majority in my experience).
Nov 6, 2010, 9:57 am
#3
Join Date: Apr 2001
Posts: 1,473
Just saw this tweet and it seems like great news. Any confirmation from the Lurkers?
@SPGInsider! All Sheraton clubs MUST operate 7 days eff. January 1, 2011. #SMD2010
I'm sure this will be mixed news, because the free restaurant breakfast coupons (when you can get them) are nicer than lounge breakfast. Thoughts?
@SPGInsider! All Sheraton clubs MUST operate 7 days eff. January 1, 2011. #SMD2010
I'm sure this will be mixed news, because the free restaurant breakfast coupons (when you can get them) are nicer than lounge breakfast. Thoughts?
I see this as a mixed bag... lounge access at all times is nice, but I often prefer getting the breakfast coupons.
There should be a standard policy that if the hotel has a lounge, and when it is closed, Plats should be provided breakfast coupons, as some hotels provide them, others do not.
I'm also concerned that a staffed lounge may increase weekend operating costs; perhaps the lounges could be unstaffed in those markets that don't justify weekend staffing.
Nov 6, 2010, 12:02 pm
#4
Join Date: Dec 2007
Location: Los Angeles, CA
Programs: AA Platinum, SPG Platinum, Marriott Platinum
Posts: 345
This is great news. The breakfast coupons were hit or miss depending on the property so this way breakfast might not be as good, but at least you know what to expect. I would much rather know that the club will be open rather than haggle with the front desk for a breakfast coupon if the lounge won't be open on a Saturday.
Nov 6, 2010, 12:04 pm
#5
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
I wonder if the quality of what is offered will go down... though for the most part there isn't that much room to go before the bottom.
Nov 6, 2010, 12:23 pm
#6
Join Date: Jan 2004
Location: NJ, USA
Posts: 2,837
GREAT news! the lounge is more than just breakfast
Nov 6, 2010, 12:30 pm
#7
Suspended
Join Date: Dec 2009
Posts: 3,816
Agree with above...Sheraton Copley (Boston) has a lounge. On weekends, it is closed and Platinums are told to "hit the bricks" regarding breakfast. They used to offer bfast coupons but stopped about a year ago.
Nov 6, 2010, 12:52 pm
#8
Join Date: Dec 2004
Location: FRA
Programs: Marriott Silver
Posts: 490
Devils Advocate: Will this cause some hotels to get rid of their lounge altogether?
Nov 6, 2010, 2:23 pm
#9
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
Nov 6, 2010, 2:25 pm
#10
Join Date: May 2009
Location: MSP
Programs: Promus Preferred, ITT Sheraton Club
Posts: 674
Nov 6, 2010, 2:34 pm
#11
Join Date: Apr 2010
Location: Boston
Programs: SPG Plat, MAR Lifetime Plat, UAMM, AA3MM
Posts: 119
Very Good News...
I like the idea. No more guessing, open or not (sure majority are closed)... and I like OPEN a lot more than closed. BTW, I've never once received a breakfast coupon.
Perhaps this is the beginning of a trend... a return to servicing the customer.
I like it!
Perhaps this is the beginning of a trend... a return to servicing the customer.
I like it!
Nov 6, 2010, 2:38 pm
#12
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
Agreed that this is welcome news. I think of cases like the Sheraton NY and the Sheraton BOS where the lounges are closed on weekends, but the midweek lounge offerings are nice. This is really good news and I'm appreciative of the change.
Nov 6, 2010, 2:44 pm
#13
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I think it has already gone downhill IMHO. A year ago, the Sheraton Chicago Hotel and Towers had an awesome lounge w/ various drinks and snacks. Today, it is water and a couple of digusting fried options. Yuck! Some properties have been consistent in their offerings like the Sheraton Downtown LA (continental breakfast) and Le Westin Montréal (buffet breakfast). This is fine. Others, such as the Westin Grand Arabella Quay Cape Town have gone above and beyond what is expected from them by offering a full (non-buffet) breakfast. I think there is a lot to be said for the lack of uniformity.
Nov 6, 2010, 2:54 pm
#14
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
To me this is a big "Huh?" Didn't they always used to be 7 days a week before 9/11? And aren't most all other brands lounges open 7 days a week? And isn't it pretty much only in the US that Sheratons dropped to 5 days a week after 9/11? And don't most of the Sheraton lounges in the US suck anyways?
Nov 6, 2010, 2:56 pm
#15
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
Yes to those questions, but it is still good that they'll be open because the alternatives are less attractive.