Email address for Complaints
Mar 26, 2009, 10:47 am
#1
Original Poster
Join Date: Mar 2009
Location: Thailand
Programs: BA Gold, AF/KLM Gold, Emirates, EVA Silver& Accor A Club Silver
Posts: 21
Email address for Complaints
After a really ...... experience dealing with the Star alliance lounge in paris 
. I want to make a pretty power full complaint to Star alliance.
However their contact page on their web site does not work... um so much for customer feed back.
Would appreciate if anyone has a current valid e-mail contact address for Star Alliance complaints.
. I want to make a pretty power full complaint to Star alliance.However their contact page on their web site does not work... um so much for customer feed back.
Would appreciate if anyone has a current valid e-mail contact address for Star Alliance complaints.
Mar 26, 2009, 12:39 pm
#2
Join Date: Oct 1999
Location: Sydney NSW Australia
Posts: 2,337
Welcome to FT.
You need to address your complaint with the airline whose lounge it was. There is no generic Star complaint "desk" as such.
It may also help to elaborate a bit more about what the actual problem was. Plenty of good people in here who may have some ideas for you to pursue.
You need to address your complaint with the airline whose lounge it was. There is no generic Star complaint "desk" as such.
It may also help to elaborate a bit more about what the actual problem was. Plenty of good people in here who may have some ideas for you to pursue.
Mar 26, 2009, 1:03 pm
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
The individual airlines are generally the best place to file complaints, but Star Alliance does have a contact form on their website:
http://www.staralliance.com/en/meta/contacts.html
http://www.staralliance.com/en/meta/contacts.html
Mar 27, 2009, 5:20 am
#4
Original Poster
Join Date: Mar 2009
Location: Thailand
Programs: BA Gold, AF/KLM Gold, Emirates, EVA Silver& Accor A Club Silver
Posts: 21
Welcome to FT.
You need to address your complaint with the airline whose lounge it was. There is no generic Star complaint "desk" as such.
It may also help to elaborate a bit more about what the actual problem was. Plenty of good people in here who may have some ideas for you to pursue.
You need to address your complaint with the airline whose lounge it was. There is no generic Star complaint "desk" as such.
It may also help to elaborate a bit more about what the actual problem was. Plenty of good people in here who may have some ideas for you to pursue.
I was traveling from Rio to Bangkok via Paris. Because of connection times, Rio-Paris was with Air France and the Paris -Bangkok flight was with Thai airways.
Thai airways depart from Terminal 1 in CDG, which is a pain to get to anyway. When I did get there, I opted to stay within the secure area and go directly to the STAR ALLIANCE Lounge in Terminal 1. Already had a boarding pass printed via AF in Rio.
When I got there I was told I was unable to enter the lounge despite being Gold with BMI and was flying with Thai airways who was a founding member.
I explained to the lady and the manager that the reason I did not have an invite (flying economy) was because I had checked in at Rio. If I had checked in with Thai in CDG I would have been given a invitation because of my Gold status.
They were not prepared to listen nor even phone Thai, infact they were damm rude, which was what prompted me to join this site.
I was shown a list of airlines which were allowed into the STAR ALLIANCE longe, BMI was not one of them.
Please find attached below the picture of the list of airlines allowed.
I want to complain
a, Because of the Rudeness and unhelpfull Staff at the STAR ALLIANCE Lounge at CDG Terminal 1
b, This means most UK residents will be barred from entry into this lounge as most are likely to be BMI members of STAR ALLIANCE.
c, Makes a joke of being part of a so called global alliance.
soitgoes The individual airlines are generally the best place to file complaints, but Star Alliance does have a contact form on their website:
http://www.staralliance.com/en/meta/contacts.html
I have already complained to BMI, verbally and via their site, the above Star alliance help page only goes as far s filling in the info, it crash's after that. I tried it numerous times already yesterday. Thank's anyway.
Mar 27, 2009, 1:01 pm
#5
Original Poster
Join Date: Mar 2009
Location: Thailand
Programs: BA Gold, AF/KLM Gold, Emirates, EVA Silver& Accor A Club Silver
Posts: 21
Welcome to FT.
You need to address your complaint with the airline whose lounge it was. There is no generic Star complaint "desk" as such.
It may also help to elaborate a bit more about what the actual problem was. Plenty of good people in here who may have some ideas for you to pursue.
You need to address your complaint with the airline whose lounge it was. There is no generic Star complaint "desk" as such.
It may also help to elaborate a bit more about what the actual problem was. Plenty of good people in here who may have some ideas for you to pursue.
I am getting fed up trying to answer this on this board, it is almost as frustrating as my experience at CDG Terminal 1.
I have answered this post and the other one already, with a picture, not sure why the MOD has not allowed it
CAN THE MOD'S ON HERE PLEASE EXPLAIN WHERE MY PREVIOUS POST HAS GONE?
I took the time and effort to explain my situation, when i posted my replies I was informed that they would not be posted straight away.
Sorry don't understand this, you want me to scan my boarding pass as well to verify everything?
I thought this was like a consumer forum for airline travellers !?!
PLEASE IGNORE THIS MY ORIGINAL REPLY IS NOW UP.... The one BEFORE THIS ONE.
Thank's MOD's
Last edited by ruskiehat; Mar 27, 2009 at 4:50 pm
Mar 27, 2009, 1:48 pm
#6
A FlyerTalk Posting Legend
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Location: GVA (Greater Vancouver Area)
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Posts: 52,140
Mar 28, 2009, 4:21 am
#7
Join Date: Sep 2005
Location: BRU
Programs: LH SEN, SN Gold, Eurostar Carte Blanche, BA, QF, AF
Posts: 6,856
I'm pretty sure the airlines that are listed on the chart refer to the airline you are travelling with!
You were travelling with Thai Airways, and it it is clearly indicated that Star Alliance Gold (SAG) will get you into the lounge.
You are right to complain. And I don't believe how stupid these dragons must be to not understand these simple access rules. After all this is the main thing they have to know!
Edit: Just saw the last line in the picture and it says that "SAG of CA, JP, LH, ..., TK, US" have access. BD is missing, and so are SA, OS, UA, FM, JK, KF and SK. Very strange! And definitely against *A rules!
You were travelling with Thai Airways, and it it is clearly indicated that Star Alliance Gold (SAG) will get you into the lounge.
You are right to complain. And I don't believe how stupid these dragons must be to not understand these simple access rules. After all this is the main thing they have to know!
Edit: Just saw the last line in the picture and it says that "SAG of CA, JP, LH, ..., TK, US" have access. BD is missing, and so are SA, OS, UA, FM, JK, KF and SK. Very strange! And definitely against *A rules!
Mar 28, 2009, 7:37 pm
#8
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Welcome to FT ruskiehat.
Sorry to hear about your problem. I think the reason why your post did not appear immediately was because according to FT TOS you need 20 posts or more to include an image in your post. If you merely included a link, it may be because posts with URLs are referred to Mods if coming from a new member. It happened to me.
In addition to complaining to Star Alliance I think it's a good idea to complain to BD Diamond Club because it looks as if BD is not paying to allow its Gold members to access this lounge.
BTW I'm a UK resident but my main FFP is not BD.
Sorry to hear about your problem. I think the reason why your post did not appear immediately was because according to FT TOS you need 20 posts or more to include an image in your post. If you merely included a link, it may be because posts with URLs are referred to Mods if coming from a new member. It happened to me.
In addition to complaining to Star Alliance I think it's a good idea to complain to BD Diamond Club because it looks as if BD is not paying to allow its Gold members to access this lounge.
BTW I'm a UK resident but my main FFP is not BD.
Last edited by NewbieRunner; Mar 29, 2009 at 2:01 am Reason: typo
Mar 28, 2009, 7:44 pm
#9
Original Poster
Join Date: Mar 2009
Location: Thailand
Programs: BA Gold, AF/KLM Gold, Emirates, EVA Silver& Accor A Club Silver
Posts: 21
The individual airlines are generally the best place to file complaints, but Star Alliance does have a contact form on their website:
http://www.staralliance.com/en/meta/contacts.html
http://www.staralliance.com/en/meta/contacts.html
This web page address is definitly not working tried again today.
Would really appreciate if someone had some way of contacting STAR Alliance directly. In terms of BMI, my complaint has been acknowledged, but have yet to have a formal reply to it.
Yes personally I am really looking forward to the day Lufthansa takes over BMI and hopefully the running of Diamond club, for me it could not happen any sooner.
Mar 28, 2009, 7:50 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
I just submitted an inquiry through the *A website:
I think you'll find that your are in the minority on that, at least in terms of the FF program.
Thank you!
Your message has been sent to the Star Alliance Help Desk. You will be contacted shortly.
Your message has been sent to the Star Alliance Help Desk. You will be contacted shortly.
Mar 28, 2009, 7:56 pm
#11
Original Poster
Join Date: Mar 2009
Location: Thailand
Programs: BA Gold, AF/KLM Gold, Emirates, EVA Silver& Accor A Club Silver
Posts: 21
Um, let's see with BMI cutting back on more frill's shall we, how much patience their loyal customers are willing to tolerate.
Mar 28, 2009, 8:16 pm
#13
Original Poster
Join Date: Mar 2009
Location: Thailand
Programs: BA Gold, AF/KLM Gold, Emirates, EVA Silver& Accor A Club Silver
Posts: 21
Ok Have just registered my complaint with the Star alliance link you provided, It worked this time.
Yes in regards to BMI, the programme has changed over the years, I will post my gripes on the BMI page for that, but thank's for your help
Yes in regards to BMI, the programme has changed over the years, I will post my gripes on the BMI page for that, but thank's for your help
Mar 29, 2009, 2:06 am
#14
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
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Jun 13, 2016, 3:50 am
#15
Join Date: Jun 2016
Posts: 1
....
- Synopsis of Concern:
Violates the maximum limit of compensation of missing luggage at the Montreal convention in Turkish Airlines international civil aviation law. JED reference number TK25337 My luggage was delayed delivered in 25 days. of my belongings in my luggage when I turn I see that all stolen. i shared bill of my lost things that which i cant reach but its called about maximum limit about 1000tl. But according to the law of the international civil aviation convention in Montreal maximum limit is writing 1,250 euros. Here is a violation of the law in this situation. im expecting from u to solve this problem in soon time .. Kind Regards...
Violates the maximum limit of compensation of missing luggage at the Montreal convention in Turkish Airlines international civil aviation law. JED reference number TK25337 My luggage was delayed delivered in 25 days. of my belongings in my luggage when I turn I see that all stolen. i shared bill of my lost things that which i cant reach but its called about maximum limit about 1000tl. But according to the law of the international civil aviation convention in Montreal maximum limit is writing 1,250 euros. Here is a violation of the law in this situation. im expecting from u to solve this problem in soon time .. Kind Regards...