RTW Rules: Invol rerouting
Sep 17, 2001, 7:25 am
#1
Original Poster
Join Date: Dec 2000
Location: Nr. Zurich
Programs: LH SEN, IHG Platinum, Marriott Lifetime Gold
Posts: 1,610
RTW Rules: Invol rerouting
Anyone know the small print on involuntary reroutings for a *A RTW? Due to the Ansett failure I need to change my ticket. This will take me 4000 miles over the limit (flying from Japan to Australia and back via AKL instead of direct). AC (who issued the ticket) want to charge me the difference between a Star 1 and 2. Surely this is not necessary...but does anyone know chapter and verse?
Sep 17, 2001, 11:38 am
#2
Join Date: Mar 2001
Location: Shanghai
Programs: CX Diamond, HH Diamond, A-Club Gold, Hyatt Platinum, Shangri-la Jade, Intercon Gold Ambassador
Posts: 1,370
Good luck getting AC to bend the rules on RTW ticketing!
In my expereince the RTW pricing desk at AC goes by the book.
In my expereince the RTW pricing desk at AC goes by the book.
Sep 17, 2001, 5:15 pm
#3
Original Poster
Join Date: Dec 2000
Location: Nr. Zurich
Programs: LH SEN, IHG Platinum, Marriott Lifetime Gold
Posts: 1,610
Thanks for the support! I suspect you are right and that is what I am trying to find out: what is the "book" on involuntary reroutings? Anyone know?
Sep 17, 2001, 11:40 pm
#4
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,085
I have the same problem with UA withdrawing its HKG-DEL-LHR flights. My ticket is with BD. Last night they told me they wouldn't put me in LH F class (I have a C ticket), even though this was the only seat available on the date. They won't let me expand my mileage and it took me nearly an hour to get this out of them.
At 9am I am calling the Fare Desk to sort it out!
I'll keep you posted.
------------------
Yes, I'm standing for TalkBoard too!
At 9am I am calling the Fare Desk to sort it out!
I'll keep you posted.
------------------
Yes, I'm standing for TalkBoard too!
Sep 18, 2001, 1:22 am
#5
Original Poster
Join Date: Dec 2000
Location: Nr. Zurich
Programs: LH SEN, IHG Platinum, Marriott Lifetime Gold
Posts: 1,610
Just got a call from AC and they will rebook me on NZ despite the extra mileage with no penalty. The only thing is that I will have to buy a ticket from BNE to SYD myself, but I can live with that. So, I would call this a satisfactory outcome.
Sep 18, 2001, 7:39 am
#6
Join Date: Feb 2000
Location: Edinburgh
Programs: Still a lowly Blue with BA but inching towards Bronze. Managed to get to KLM Silver!
Posts: 4,308
Markie
Was the withdrawl of HKG-DEL-LHR planned before last week? Also, is the whole route being withdrawn or just HKG-DEL? They have made a big play about LHR-DEL and it would look bad if they dropped it so soon after starting.
Was the withdrawl of HKG-DEL-LHR planned before last week? Also, is the whole route being withdrawn or just HKG-DEL? They have made a big play about LHR-DEL and it would look bad if they dropped it so soon after starting.
Sep 19, 2001, 12:05 am
#7
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,085
The whole route LHR-DEL-HKG is going, but was schedule to happen at the end of October. It's gone now and I get the impression that ORD-DEL (the planned replacement), might be never start.
BD were next to useless - I had to tell them which flights I wanted and they have to wait 24 hours for confirmation.
I'm flying HKG-BKK-DEL-FRA-LHR - 20+ hours flying! At least I snagged the last LH upgrade from DEL-FRA so will get some sleep.
BD were next to useless - I had to tell them which flights I wanted and they have to wait 24 hours for confirmation.
I'm flying HKG-BKK-DEL-FRA-LHR - 20+ hours flying! At least I snagged the last LH upgrade from DEL-FRA so will get some sleep.
Sep 19, 2001, 8:04 am
#8
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,447
I checked on UAL.com and the nonstop ORD to DEL is not available as far as I checked which was into Feb of next year. So it appears that the planned launch is a non starter!
Ooops went to March and it started showing availability. A lot can change between now and then though.
[This message has been edited by MikeFly (edited 09-19-2001).]
Ooops went to March and it started showing availability. A lot can change between now and then though.
[This message has been edited by MikeFly (edited 09-19-2001).]