Where to complain about LH handling of TP flight?
Nov 21, 2016, 9:17 am
#1
Original Poster
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
Where to complain about LH handling of TP flight?
Despite feeling to be "in the know" on travel matters, I had a problem at Lufthansa check-in yesterday for a flight to LIS.
Myself and the wife both hold *G cards from Aegean. We had TAP tickets of the "Classic" type which allow 1 checked bag each. So, with gold cards up to 2 bags each.
The LH check-in agent was convinced, and if I am honest direct to a point of being impolite, that the *G cards make no difference for TAP. She was not swayed by my TAP ETicket which clearly stated 2 bags per person, nor by the fact that on my online check-in I had already stated that we would have a total of 3 bags. She refused the check-in until we paid for the "extra" bag.
Obviously, we would not accept that and just let her check 2 bags, then whizzed off to the LH First check-in where knowledgeable staff had no problems to add the bag the first agent refused.
It's this kind of ignorance of the star alliance rules as well as arrogance about being correct that often irks me about LH agents. I already avoid LH wherever possible but get stuck because others use them as ground agents. Now, where do I complain ?
Myself and the wife both hold *G cards from Aegean. We had TAP tickets of the "Classic" type which allow 1 checked bag each. So, with gold cards up to 2 bags each.
The LH check-in agent was convinced, and if I am honest direct to a point of being impolite, that the *G cards make no difference for TAP. She was not swayed by my TAP ETicket which clearly stated 2 bags per person, nor by the fact that on my online check-in I had already stated that we would have a total of 3 bags. She refused the check-in until we paid for the "extra" bag.
Obviously, we would not accept that and just let her check 2 bags, then whizzed off to the LH First check-in where knowledgeable staff had no problems to add the bag the first agent refused.
It's this kind of ignorance of the star alliance rules as well as arrogance about being correct that often irks me about LH agents. I already avoid LH wherever possible but get stuck because others use them as ground agents. Now, where do I complain ?
Nov 21, 2016, 9:51 am
#3
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
