Ding Fare Purchase Question

coharahawk · Jan 2, 09, 5:26 pm

Hey everyone. I wanted to see if any of you had had a similar situtation to the one that I experienced. I bought a round trip fare on December 30th and everything went as usual on the Southwest website. I put in all my CC info and ended up getting a confirmation number. When I went to check my email a few hours later, I noticed that I hadn't gotten the normal Southwest travel receipt that usually shows up in my email within minutes of booking. I went back to the Southwest main page and entered my confirmation number, and pulled up my flight, which appeared correct. I ended up manually sending a booking confirmation.

Since then, I checked my bank account and no charges have been incurred for booking these tickets. The only reason I am curious is because I have noticed in the past that these charges usually come out immediately after booking. It has been 2-3 days since then, and still no charges and no automatic travel receipt was sent to my email. I'm pretty sure my email was put in correctly during booking, as I was logged into my Rapid Rewards account.

Also, I booked another flight around an hour after the previously mentioned one, and received the normal automatic email from WN.

Anyway, I was just hoping that thing don't go awry when I try to check-in and there is no record of my tickets. I realize it is around a major holiday, but I still found it unusual.

Thanks in advance.

ftnoob · Jan 2, 09, 5:34 pm

Welcome to the Rapid Rewards forum, coharahawk!

There should be no issue if the system has the itinerary under your confirmation number. You can call customer service, however, and ask to have a duplicate receipt sent by Email.

irabk · Jan 2, 09, 11:25 pm

Welcome,

You can also go here and review your itinerary and also resend the itinerary email.

ftnoob · Jan 2, 09, 11:51 pm

I think the OP is saying he has already manually generated an itinerary Email. You have to call if you need a duplicate receipt sent. Only the receipt has pricing and payment information.

irabk · Jan 3, 09, 12:14 am

Quote:

Originally Posted by ftnoob

I think the OP is saying he has already manually generated an itinerary Email. You have to call if you need a duplicate receipt sent. Only the receipt has pricing and payment information.

After a reread of the OP, you are indeed correct, ftnoob. I stand corrected.

coharahawk · Jan 3, 09, 2:38 am

Ok, thank you for the suggestions. I probably will go ahead and contact customer service to get a copy of the receipt sent to me. I just think it's very strange that no money has come out of my account and I didn't get a receipt automatically. Out of the many tickets I've purchased from WN, this is a first. I was just wondering if anyone else has had the same experience.