Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,286
I like the idea of a courtesy hold - for at least 24 hr. Then come back to confirm, pay the fee, etc. OR else auto cancel. I like to get this done, then confirm other travel plans (hotels, etc.) and come back and finalize. Most legacy have this and it is a nice feature.
You already have the ability to cancel for a full refund within 24 hours of booking, and I believe courtesy holds are possible for telephone reservations.
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,286
Quote:
Originally Posted by curbcrusher
You already have the ability to cancel for a full refund within 24 hours of booking, and I believe courtesy holds are possible for telephone reservations.
And how do I get my $$ back??? Do they just credit back my credit card??? Same on Award fees?? If so, then good point.
But if I need to go through the routine of putting in Ticketless Funds, keeping track as WN has no good way for me to find it, get info out when I want to use it, etc. Much easier to just have a 24 hr. cancel if not used - and if used, then charge the cr. card.
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,286
Quote:
Originally Posted by gregorygrady
Yes, that's exactly how they do it. If you charge to your CC and cancel within 24 hours, SWA will refund even a non-refundable reservation.
Ok, so I retract my statement. I can book Award or Regular and make other arrangements like hotels, friends travel, etc. And if that does not work out, in 24 hr. I can cancel and get all my $$ back to my Cr. Card. Thanks for info.
My suggestion for allowing a courtesy hold for a RR reservation for the few days it would take to transfer points from AMEX. Continental did that for me on a flight to Cancun.
edited to add I'd also like to see DING open a new browser window when we check for DING sales, at least as an option. My normal reaction after I'm done is to close the browser window and not to use the back command.
The subject of the "Ticketless Confirmation" email should include a few differentiating details about the reservation, e.g. departure date and destination.
As it is, you end up with an Inbox full of emails with identical subject lines, with no way to tell them apart -- unless you open each one individually.
This is even more of a problem when using Gmail, which groups all of the messages into one "conversation" because they all have the same subject.
I'd also like to see DING open a new browser window when we check for DING sales, at least as an option.
This was "solved" in post #40 above -- In IE, click Tools | Options, then the Advanced tab. Then UN-check "Reuse windows for launching shortcuts". Granted, it's not a complete solution because it requires configuring IE for all apps. Better would be if Ding just did the right thing to start with.
I agree with SAPMAN that being able to see unused ticketless funds would be great.
Also, thanks to HIGH ON LUV for checking this board and taking these ideas to Southwest management. I think it is a great thing that Southwest listens to their customers by reading this board. Obviously, WN can't do everything that is suggested on here (hey, lets make everything 1/2 price...) but what a great way to get good ideas that really are meaningful to your most loyal customers at no cost. Think of what other companies (both airlines and other industries) spend on "focus groups" trying to find out what their customers want. Here is a completely free way to get that information, other than the time it takes one or more people to browse the boards. And, it is great that WN lets HIGH ON LUV actually comment back to us.
Why can't the legacy carriers do the same? There are great ideas all over the place on their boards.
Looks like Southwest finally changed the subject line of the ticketless confirmations. Now shows passenger name and the confirmation number, instead of just saying "Ticketless Confirmation." Nice move! Any chance of adding the origin and destination codes, too?
Looks like Southwest finally changed the subject line of the ticketless confirmations. Now shows passenger name and the confirmation number, instead of just saying "Ticketless Confirmation." Nice move! Any chance of adding the origin and destination codes, too?
Good news!
However, this has not been implemented on RR tickets, as I just today got a couple the old way, "Ticketless Confirmation" only in the subject line.
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,286
Quote:
Originally Posted by toomanybooks
Good news!
However, this has not been implemented on RR tickets, as I just today got a couple the old way, "Ticketless Confirmation" only in the subject line.
Maybe not with the OLD (good) RR Awards. But I used a New (not so good) RR Award yesterday and got " Ticketless Confirmation - Blow/Joe - BW8ARR " on the Subject Line of the email.
As I am both the Award owner and passenger, not sure if the line is the passenger name or the Award Owner name. Assume passenger??
Is is a nice improvement - now all the emails do not look the same. Yes I would have preferred: SWA Confirm Blow/Joe BW8ARR DAL-AUS
Or subsititue the reserv origin flight date for the airport codes. I know they have limited space for Subject Line.
Maybe not with the OLD (good) RR Awards. But I used a New (not so good) RR Award yesterday and got " Ticketless Confirmation - Blow/Joe - BW8ARR " on the Subject Line of the email.
SAPMAN:
Yes, the RR award I used is one of the old ones, expiring July 2006. Thanks for the clarification.
