Extend Rapid Reward Award
#1
Original Poster
Join Date: Sep 2004
Location: LAX
Programs: AF/KL Plat for Life, ET Gold, M&M FTL, UA Silver, EY Silver, Marriott Plat, HHonors Gold
Posts: 206
Extend Rapid Reward Award
Hi All!
I was wondering if there's a way to extend a Rapid Reward Award longer than the 1 year expiry - perhaps by using it for a ticket and then cancelling? Would you get a new certificate with a new expiry date? My coupons are good until May, but I want to fly WN in August... Any help would be greatly appreciated.
Cheers!
I was wondering if there's a way to extend a Rapid Reward Award longer than the 1 year expiry - perhaps by using it for a ticket and then cancelling? Would you get a new certificate with a new expiry date? My coupons are good until May, but I want to fly WN in August... Any help would be greatly appreciated.
Cheers!
#2
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,909
This question is answered in the SW Rapid Rewards FAQ.
Q: If I am unable to use my Award within 12 months, is it possible to extend the expiration date?
A: Yes, an Award may be extended for a $50 fee. You can simply mail the expired Award and a check or money order for the appropriate amount to:
Southwest Airlines Rapid Rewards
P.O. Box 972739
Dallas, TX 75397-2739
It will take up to 30 days from the date we receive your request for Rapid Rewards Customer Service to process the new Award, which will be valid for 12 months from the date of reissue and will be deposited in your account with the new expiration date. All paper Award Tickets will be reissued as Ticketless Awards. Please note that extension requests will only be accepted from the Member who originally qualified for the Award. Extension requests from anyone other than the Member who originally qualified for the Award will be denied.
Q: If I am unable to use my Award within 12 months, is it possible to extend the expiration date?
A: Yes, an Award may be extended for a $50 fee. You can simply mail the expired Award and a check or money order for the appropriate amount to:
Southwest Airlines Rapid Rewards
P.O. Box 972739
Dallas, TX 75397-2739
It will take up to 30 days from the date we receive your request for Rapid Rewards Customer Service to process the new Award, which will be valid for 12 months from the date of reissue and will be deposited in your account with the new expiration date. All paper Award Tickets will be reissued as Ticketless Awards. Please note that extension requests will only be accepted from the Member who originally qualified for the Award. Extension requests from anyone other than the Member who originally qualified for the Award will be denied.
Last edited by BLI-Flyer; Jan 23, 2005 at 7:08 am
#3
Join Date: Jun 2001
Location: LBB
Posts: 137
Originally Posted by BLI-Flyer
This question is answered in the SW Rapid Rewards FAQ.
It will take up to 30 days from the date we receive your request for Rapid Rewards Customer Service to process the new Award, which will be valid for 12 months from the date of reissue and will be deposited in your account with the new expiration date.
It will take up to 30 days from the date we receive your request for Rapid Rewards Customer Service to process the new Award, which will be valid for 12 months from the date of reissue and will be deposited in your account with the new expiration date.
Additionally, once an award has been extended, can it be RE-extended if it's not used within the year?
#4
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
Open question
I have been researching this question. Initial take is that you have 12 months after expiration, and after that it's an exception that they may grant you or not. I'll let you know after I send in my 2-year-old awards later this year.
#5
Join Date: Feb 2004
Location: Syosset, NY, USA
Posts: 125
Any way to get around the $50? I have an award that expires April 21st, and my wife just told me she wants to fly to visit her sister on April 22-25. She can't change the dates because all of her sisters already agreed on the date.
Any help is appreciated.
Any help is appreciated.
#10
Join Date: Apr 2003
Location: DC
Programs: Amtrak slumbercoach value club
Posts: 1,163
Originally Posted by mir322
she could only use the voucher if she left AND came back before the expiration
#11
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,909
Originally Posted by mir322
My mom wanted to leave before it expired and come back after the expiration date, but SWA wouldn't let her...she could only use the voucher if she left AND came back before the expiration...they're pretty strict about the whole thing.
#12
Original Member
Join Date: May 1998
Location: St Petersburg, FL, USA
Posts: 2,253
Probably not, since they won't process the extension until AFTER it expires. She would have to:
1. fly out on first leg
2. send in request and $50
3. wait for extension to be approved
4. make return reservation
5. fly back home
This looks much more complex than trading an award with someone.
1. fly out on first leg
2. send in request and $50
3. wait for extension to be approved
4. make return reservation
5. fly back home
This looks much more complex than trading an award with someone.
#13
Join Date: Feb 2003
Posts: 1,254
If two people are traveling and only one of the RR tickets expire during your trip you can use one ticket for both outgoing reservations and the other one for the return leg.
I don't think this applies to your situation but it might help others.
I don't think this applies to your situation but it might help others.
#14
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
Originally Posted by Tino
Probably not, since they won't process the extension until AFTER it expires.
#15
Join Date: Nov 2003
Location: City of Angeles
Programs: *G on UA, LuV
Posts: 124
yeah I have 3 sets of awards expiring April 17.... and I am not flying much this year... mebbe time to pay up the $50 to extend each of them for another year.
did not know about this coupon exchange in this forum. thanks for mentioning it, something to aspire to.
did not know about this coupon exchange in this forum. thanks for mentioning it, something to aspire to.
Originally Posted by nsx
This looks like a significant flaw in the RR system. But I'll bet that RR has the ability to void the old award before expiration and then issue the replacement if you give them a good reason to do so. This situation is a very good reason.