Problems with June 15, 2010 schedule extension
Jun 15, 2010, 8:24 am
#1
Original Poster
Join Date: Feb 2008
Location: STL
Programs: MR Plat Premier, IHG Spire, Hilton Diamond, Southwest CP
Posts: 623
Problems with June 15, 2010 schedule extension
Darn...keep getting an error that it is too far in the future (for December?)
Last edited by curbcrusher; Jun 16, 2010 at 8:58 am Reason: Moved posts about problems with schedule extension into separate thread
Jun 15, 2010, 8:36 am
#2
Join Date: Jul 2001
Posts: 3,975
Great, I booked my outbound award; at one point for the return they were back to ending 11/5, then I could select a Jan. date and got a "too early" message, then finally got it to work. Since I start work at 10.30 today it was complicating the decision of when to leave for work; it's nice that it was up this early and I could do it all from home.
Jun 15, 2010, 8:47 am
#4
Original Poster
Join Date: Feb 2008
Location: STL
Programs: MR Plat Premier, IHG Spire, Hilton Diamond, Southwest CP
Posts: 623
Website keeps bombing out on me. Get an error message like this...
What happened?
Currently unable to get itinerary information.
What you need to do:
Please try again later.
What happened?
Currently unable to get itinerary information.
What you need to do:
Please try again later.
Jun 15, 2010, 8:48 am
#5
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
Jun 15, 2010, 8:51 am
#6
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
Apart from big events like the $30/$60/$90 sale, June schedule opening day is the most demanding on the systems. There tend to be a variety of weird and seemingly random errors. I've had several problems, including a general error just trying to view fares for a particular market (both the calendar and date-specific).
SWAVictor as of a moment ago someone had forgotten to update the date picker on the home page (the one on the flight page was updated).
SWAVictor as of a moment ago someone had forgotten to update the date picker on the home page (the one on the flight page was updated).
Jun 15, 2010, 8:52 am
#7
Join Date: Jul 2001
Location: Austin, TX USA
Posts: 1,063
I get:
Oops!
* We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
* Reference code: SW900000-xlssvc01-938691449 Occurred on: 06/15/2010 09:49:45
Oops!
* We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
* Reference code: SW900000-xlssvc01-938691449 Occurred on: 06/15/2010 09:49:45
Jun 15, 2010, 8:52 am
#8
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
Apart from big events like the $30/$60/$90 sale, June schedule opening day is the most demanding on the systems. There tend to be a variety of weird and seemingly random errors. I've had several problems, including a general error just trying to view fares for a particular market (both the calendar and date-specific).
SWAVictor as of a moment ago someone had forgotten to update the date picker on the home page (the one on the flight page was updated).
SWAVictor as of a moment ago someone had forgotten to update the date picker on the home page (the one on the flight page was updated).
Jun 15, 2010, 8:53 am
#9
Join Date: Jan 2007
Posts: 27
not the best schedule release ever.
I had everything entered - BUF to FLL.
Prices were up almost 100% over last year but still willing to book
Entered all the data for a family of 4, put in credit card info and system crashed.
Tried calling - obviously can't get through.
Not Southwest's best day
I had everything entered - BUF to FLL.
Prices were up almost 100% over last year but still willing to book
Entered all the data for a family of 4, put in credit card info and system crashed.
Tried calling - obviously can't get through.
Not Southwest's best day
Jun 15, 2010, 8:54 am
#10
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
First I got Undefined Error on the final page, then "Currently unable to get itinerary information." when I tried to start over, even logging in again and even firing up a different browser. Lame.
Jun 15, 2010, 8:58 am
#11
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
I liked it better when only FTers knew about the extension. Now that everybody knows, the load makes the system unusable. 
Jun 15, 2010, 9:00 am
#12
Original Poster
Join Date: Feb 2008
Location: STL
Programs: MR Plat Premier, IHG Spire, Hilton Diamond, Southwest CP
Posts: 623
Aarrgh...got my flights selected...but now this error.
What happened?
We are currently unable to complete your request due to an undefined error.
What you need to do:
If this is the first time you have received this message, please try again. If you have received this message more than once, a Southwest Airlines Reservations Sales Agent may be able to assist you with your reservation request. However, please note that some fares, offers, and functionality are only available through our website. Southwest Airlines Reservations: 1-800-I-FLY-SWA.
What happened?
We are currently unable to complete your request due to an undefined error.
What you need to do:
If this is the first time you have received this message, please try again. If you have received this message more than once, a Southwest Airlines Reservations Sales Agent may be able to assist you with your reservation request. However, please note that some fares, offers, and functionality are only available through our website. Southwest Airlines Reservations: 1-800-I-FLY-SWA.
Jun 15, 2010, 9:01 am
#13
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
Total meltdown...far worse than merely lame.
Luckily I had just two one way award flights to book for Mrs. fnoob and got those done before word spread too far that booking was available.
Luckily I had just two one way award flights to book for Mrs. fnoob and got those done before word spread too far that booking was available.
Jun 15, 2010, 9:01 am
#14
Join Date: Dec 2007
Location: Westchester Co, NY or Rio Grande Valley, TX or ???
Programs: BAEC G, WN A-, Hyatt G, HH G, MAR T, Hz PC, was [UA2P, FL A+Elite, BD G]
Posts: 2,271
I get:
Oops!
* We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
* Reference code: SW900000-xlssvc01-938691449 Occurred on: 06/15/2010 09:49:45
Oops!
* We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
* Reference code: SW900000-xlssvc01-938691449 Occurred on: 06/15/2010 09:49:45
PS - I just went back & got a somewhat different message:
OOPS! # This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
# Please try again later. We apologize for any inconvenience this may cause.
# If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY