Programs: AA EXP, MR & SPG Plat, Hyatt Diamond, Hh Gold, PC Gold, GP+ Gold, Avis 1st
Posts: 13,781
Quote:
Originally Posted by Evan!
... and endangered the safety of other pax. Then WN apologizes to her instead of accepting thanks and accolades from the FAA, NTSB, and WN customers for insuring the safest possible flight. Truly pathetic. WN did right... until they caved to PR gods.
Give me a frickin break like anyone on here was/would be listening to begin with
what a crock of .... excuse for kicking them off
WN should be paying more than what they did
I don't like screaming kids as much as you but if you are going to kick kids off for screaming.. i have seen a lot of adults who cause more commotion that do not get booted..
Programs: DL PM/MM ♦M|HH♦|Marr Slvr|CO UA AA US|Pri Cub Gold|SPG|Avis 1st|Htz 5*
Posts: 2,846
Quote:
Originally Posted by TrojanHorse
Give me a frickin break like anyone on here was/would be listening to begin with
what a crock of .... excuse for kicking them off
WN should be paying more than what they did
I don't like screaming kids as much as you but if you are going to kick kids off for screaming.. i have seen a lot of adults who cause more commotion that do not get booted..
Perhaps those adults should have been booted. WN, like many airlines, will refuse boarding or even deplane a passenger who appears intoxicated. As with an intoxicate person, a child that can not be controlled for screaming might not be able to be controlled when seat belts are required.
If the safety announcement is moot then be done with it. Until then it will still be necessary to give pax a chance at hearing it even if FTers have it memorized.
This article states that SW does not regret kicking them off, and I'm glad for that.
I don't see what allowing kids to board first has to do with anything? I'm not around toddlers much anymore, so I really don't know.
As far as the safety announcement goes, while many of us ignore them because we have heard them many many times, it is still protocol. Having a kid wail over the PA so that other passengers can't hear them is akin to not playing them at all, and can you imagine what would happen in the case of an emergency, and people said "SW never told us what to do"???
As far as the safety announcement goes, while many of us ignore them because we have heard them many many times, it is still protocol. Having a kid wail over the PA so that other passengers can't hear them is akin to not playing them at all, and can you imagine what would happen in the case of an emergency, and people said "SW never told us what to do"???
If she could not control the child while the safety announcements were being made, when it is usually calm and quiet, why would anyone assume she could control the child when the pilot comes on amidst turbulence and notifies everyone to be seated and buckle up? Or in the case of an emergency.
I am happy the FA's used the announcement as a baseline standard, which this woman could not meet.
Location: Austin, TX, USA, AA PLT LT & 1MM, MAR Elite, HH GLD
Posts: 234
Children has to learn when they need to listen and follow instructions, and perhaps when it is ok to push some boundaries. Problem I see is some parents always relent, because it is just easier for everyone.
Some Children are not capable, as some parents are not capable of making it happen.
However then you run into situations when you need to make them do something, and they think you again don't mean it. I was on a flight the other day, when a 3 year old refused to sit in her seat and put on her seatbelt. OK you say, but we were taking off. This continued throughout the flight and the same thing happened during landing.
Even when asked by the FA to put the toddler in seat belt, parent didn't get it done because child just keep undoing it and crawling out with NO repercussions from parent.
Programs: DL PM/MM ♦M|HH♦|Marr Slvr|CO UA AA US|Pri Cub Gold|SPG|Avis 1st|Htz 5*
Posts: 2,846
Quote:
Originally Posted by vandesa
Children has to learn when they need to listen and follow instructions, and perhaps when it is ok to push some boundaries. Problem I see is some parents always relent, because it is just easier for everyone.
Some Children are not capable, as some parents are not capable of making it happen.
However then you run into situations when you need to make them do something, and they think you again don't mean it. I was on a flight the other day, when a 3 year old refused to sit in her seat and put on her seatbelt. OK you say, but we were taking off. This continued throughout the flight and the same thing happened during landing.
Even when asked by the FA to put the toddler in seat belt, parent did get it done because child just keep undoing it and crawling out with NO repercussions from parent.
And had the child been injured during landing I am confident the airline would have to defend themselves in civil court or pay a settlement.
Seems like they are damned if they do and damned if they don't. Preventing injuries is becoming more expensive than just letting them happen and gambling for a cheap settlement. I just wish WN had apologized in a different way. Go ahead and express sympathy for the mother who had to stay another day but be clear that you (WN) took appropriate action and would do it again if the same situation presented itself. The FAA makes many of the rules and will fine an airline for not following them. Let the mother complain to the FAA and we will see no apology from their end.
I just sent southwest a letter saying that they were wrong to apologize to the Mom.
They should NEVER undermine their Flight Attendants for making a safety decision. People couldn't hear crew member instructions because of this little monster and his incompetent mom.
By undermining the authority of their Flight Attendants, they have made Southwest a little less safe for the rest of us.
Programs: Marriott Plat, Hilton Diamond, EZ Pass, Amtrak Select+, US Silver
Posts: 1,842
Quote:
Originally Posted by N830MH
Next time you should tell the kids to keep be quiet.
You don't have kids, do you? I can tell because you don't just go up to a 2 year old, tell them to be quiet, and then magically watch them settle down and be...you know...quiet.
You don't have kids, do you? I can tell because you don't just go up to a 2 year old, tell them to be quiet, and then magically watch them settle down and be...you know...quiet.
Oh...in before the lock.
Understood. I'm also equally aware that sometimes there's not much a parent can do, but too often there are parents who refuse to do anything because their cherub is too precious to be dealt with. This is not just on airplanes but at restaurants, movies, post offices, banks, stores (grocery and clothing), etc...
In this case you have 2 displaced people vs. a plane full of passengers having to suffer in a locked tin can because of those 2 people. If you're in a public place and your child is screaming, don't act surprised when you're asked to leave. The solution to me seems very simple, and I'm glad Southwest acted on it.
Programs: HH Diamond, Priority Club Platinum, National Ex Elite, One Pass Silver, Delta SM, Sothwest RR
Posts: 81
My wife and I travel often with our son and have been doing so since he was about 1 1/2. He is almost 5 now. We would try to schedule flights a little after his nap time and we would keep him awake until we took off. He would be a real tiger in the airport but would normally fall asleep by the time we hit 10,000 feet and wake up just before landing.
When not flying at naptime and now that he does not nap, we have a DVD player with movies, little toys, coloring books and all kinds of stuff to keep him occupied. Our SW IFE. You have to have some sort of strategy to entertain the rug rat(s).
I think a 2 year old is a handful for any parent. There is a reason why they call it the terrible two's. That being said I can’t imagine that we couldn't keep our son's noise level low enough to stay on the plane. I have seen a lot of crying, screaming kids on planes and I have never seen them so loud that they were booted off. How loud was this kid? I wish someone on the plane besides the mother was interviewed.
.
