A-List Preferred status gone from reservations today
Aug 16, 2017, 6:57 pm
#136
Join Date: Jul 2013
Posts: 5,813
I just checked in for my flight tomorrow evening and even though I had Reservations update my account I got A-46 at almost exactly T-24, about 20 places lower than usual and about what I used to get when I lost status for a while. My wife who had her reservation for today updated at the same time got A-16 for her flight this evening. Neither of our flights beyond September 1 show any status.
Last edited by rsteinmetz70112; Aug 18, 2017 at 10:58 am
Aug 16, 2017, 7:24 pm
#137
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
At 1500 points per occurrence I'm happy to have them take their time fixing it. @:-)
Aug 16, 2017, 7:38 pm
#138
Join Date: Jul 2011
Location: Sarasota, FL (SRQ)
Programs: WN A-List, AA EXP, Hyatt Top Tier (definitely NOT a Globalist), National Exec Elite
Posts: 491
Aug 16, 2017, 7:39 pm
#139
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
What does this mean? I have 2 flights in 2 weeks (Aug & Sept) and both reservations show me as A-list. Is there something else I need to do?
Aug 16, 2017, 8:02 pm
#140
Join Date: Aug 2017
Posts: 2
Welcome to FlyerTalk !
Guessing you meant "do NOT" in your last sentence. Based of recent updates from other members, it appears you may receive an email & TQP points as noted here:
http://www.flyertalk.com/forum/south...ons-today.html
Presumably you're good with buying gramma her own cash ticket for future BOS runs, since United & Jet Blue dont do CPs.
Guessing you meant "do NOT" in your last sentence. Based of recent updates from other members, it appears you may receive an email & TQP points as noted here:
http://www.flyertalk.com/forum/south...ons-today.html
Presumably you're good with buying gramma her own cash ticket for future BOS runs, since United & Jet Blue dont do CPs.
As for Grand ma's ticket to Boston she retired from an airline so she flys for free on another. We just use CP because we can. BTW I did get my email last night but my future flights still are not correct . Just not sure why they settled on a compensation before they fix the issue ? Time on the phone is valuable time waisted and phone help still not very helpful!
Aug 16, 2017, 9:47 pm
#143
Join Date: Mar 2011
Posts: 6,286
Because you trade priority boarding, which to many is worth more than $28?
Also -- someone please chime in if I'm wrong -- there's no evidence that Southwest is continuing to issue these points going forward, even though the issue for many remains unresolved.
Also -- someone please chime in if I'm wrong -- there's no evidence that Southwest is continuing to issue these points going forward, even though the issue for many remains unresolved.
Aug 16, 2017, 10:53 pm
#145
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
[CHIME]Southwest emailed me once Monday regarding my Monday flight and once today regarding today's flight. So 2x1500 for me.[/CHIME]
Aug 16, 2017, 11:36 pm
#146
Join Date: Mar 2011
Posts: 6,286
Southwest had stated that the "fix would be complete" starting with reservations this afternoon (Wednesday, Aug. 16), but that doesn't seem to be completely true... hopefully this isn't also the cutoff for any automatic compensation.
Aug 17, 2017, 6:03 am
#147
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
This morning, two flights they fixed yesterday are showing A-List. Several they "fixed" are not-and are showing EBCI option. I am on the phone with them now. The agent (who is being very helpful) says they are showing A List-but also will let her process EBCI. She's working with IT to resolve. Hopefully, I don't have the trips canceled. 
Aug 17, 2017, 6:10 am
#148
Join Date: Oct 2008
Location: ABQ
Programs: Delta Platinum, Southwest A-List
Posts: 1,426
Ok so I don't understand why anyone would call southwest and expand to have them "fix" all their future reservations (that don't happen for weeks or months). My next flight is in two weeks. If the issue isn't resolved I'll call four days before and have them fix it for that round trip. Not sure why so many people are calling about flights far into the future.
Yesterday an agent told me someone asked her to process the "manual fix" for 42 reservations.
Yesterday an agent told me someone asked her to process the "manual fix" for 42 reservations.
Aug 17, 2017, 6:13 am
#149
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Ok so I don't understand why anyone would call southwest and expand to have them "fix" all their future reservations (that don't happen for weeks or months). My next flight is in two weeks. If the issue isn't resolved I'll call four days before and have them fix it for that round trip. Not sure why so many people are calling about flights far into the future.
Yesterday an agent told me someone asked her to process the "manual fix" for 42 reservations.
Yesterday an agent told me someone asked her to process the "manual fix" for 42 reservations.
Aug 17, 2017, 8:37 am
#150
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,189