A-List Preferred status gone from reservations today
Aug 15, 2017, 7:40 pm
#106
Join Date: Feb 2015
Programs: RR & Emerald Club
Posts: 31
All my flights were fixed automatically
My app checked me in normally this morning and my other three legs this week look good now.
I manage IT Ops and CS Ops for a similarly sized organization and WNs response is acceptable to good on this issue. This is an extremely complex fix that has to be tested at various levels.
i am sure they will be looking at proactive analytics to predict and test future ops cycles. I have a team that runs systems a week ahead to smoke out issues like this.
I manage IT Ops and CS Ops for a similarly sized organization and WNs response is acceptable to good on this issue. This is an extremely complex fix that has to be tested at various levels.
i am sure they will be looking at proactive analytics to predict and test future ops cycles. I have a team that runs systems a week ahead to smoke out issues like this.
Aug 15, 2017, 8:02 pm
#107
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,623
1500 TQPs really messes up my run toward A-list preferred. I was on track to re-qualify at just under 11k TQP's with my next $49 flight, a personal best.
Well, 49 flights at under 11k TQPs is still an achievement.
Aug 15, 2017, 8:03 pm
#108
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
My app checked me in normally this morning and my other three legs this week look good now.
I manage IT Ops and CS Ops for a similarly sized organization and WNs response is acceptable to good on this issue. This is an extremely complex fix that has to be tested at various levels.
i am sure they will be looking at proactive analytics to predict and test future ops cycles. I have a team that runs systems a week ahead to smoke out issues like this.
I manage IT Ops and CS Ops for a similarly sized organization and WNs response is acceptable to good on this issue. This is an extremely complex fix that has to be tested at various levels.
i am sure they will be looking at proactive analytics to predict and test future ops cycles. I have a team that runs systems a week ahead to smoke out issues like this.
Aug 15, 2017, 8:33 pm
#109
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 575
I booked a r/t this afternoon and it shows my ALP correctly. I looked at the 2 reservations I have in December and it shows no status and offers me ECBI. I'm hoping they will get fixed on their own.
Aug 15, 2017, 8:41 pm
#110
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
I got the email and 3,000 points. I did a round trip yesterday and my status wasn't on the outbound. Called after check-in and they added my status. Return auto checked-in at T24 with an A19. Outbound flight actually requalified me for A-list so the points are just a good gesture.
I survived the ordeal of having to wait 3 extra minutes to board just fine.
I survived the ordeal of having to wait 3 extra minutes to board just fine.
Aug 15, 2017, 11:07 pm
#112
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
My app checked me in normally this morning and my other three legs this week look good now.
I manage IT Ops and CS Ops for a similarly sized organization and WNs response is acceptable to good on this issue. This is an extremely complex fix that has to be tested at various levels.
i am sure they will be looking at proactive analytics to predict and test future ops cycles. I have a team that runs systems a week ahead to smoke out issues like this.
I manage IT Ops and CS Ops for a similarly sized organization and WNs response is acceptable to good on this issue. This is an extremely complex fix that has to be tested at various levels.
i am sure they will be looking at proactive analytics to predict and test future ops cycles. I have a team that runs systems a week ahead to smoke out issues like this.
Your company is very fortunate to have you.
Aug 15, 2017, 11:19 pm
#113
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
My wife (companion ) and I went to visit the grand kids in Boston last weekend Saturday we checked in for our flight home Sunday and discovered this issue going back to Denver. We checked in right on time as always (being Alist preferred) for a few years, it's habit. I got A49 but my companion got a better number A46 ? How could this be .... first I've never been more than A1- 5 and my wife as a companion most times gets Low B's. so I called in and got a stone wall "that can't happen " and then " no worries your in the A group so you can board with them " . So I asked for a supervisor, and after 5 minute wait this woman came on ready for a fight. When I explained my Companion level status she acted as if she could care less and all I got was 10 minutes of what they would not do for me. After I explained my wife got a lower boarding number she then admitted there was a glitch and there was nothing they could do. I asked her to put me in 1 to 15 and she said she had no authority to do that ? ( why?) She then told me they could do it for me at the gate if their was opening space so when I got to the gate I again explained the issues and the gate agent acted if nothing was wrong. I then showed her my boarding pass without A list perfered on it then she said there was an issue but she would need to charge me $40 to put me 1 - 15. It's just outrageous to me that southwest shows no care or concern for their best customers ! I was so out raged at Southwest lack of caring about this that today I cancelled my flight on them and book my flight on another airlines. I have 3 more upcoming flight already booked on Southwest but if they do compensate their A listers I will cancel those as well.
Guessing you meant "do NOT" in your last sentence. Based of recent updates from other members, it appears you may receive an email & TQP points as noted here:
http://www.flyertalk.com/forum/south...ons-today.html
Presumably you're good with buying gramma her own cash ticket for future BOS runs, since United & Jet Blue dont do CPs.
Aug 16, 2017, 12:21 am
#114
Join Date: Feb 2009
Posts: 6,605
It did make me realize paying for 2 EBCI is probably a waste though as I asked the people around me and everyone said they checked in at T-24.
Maybe I'll send an email tomorrow and see if I'm offered some free points
Aug 16, 2017, 6:06 am
#115
Join Date: May 2003
Location: VA
Programs: Marriott: LTP
Posts: 387
1. Has this issued been resolved?
2. For the folks who are contacting customer service: Does getting the status added back onto the reservation result in the auto check-in or is the point of this to have the AL/ALP reflected on the boarding pass in order to board at A61+?
THX
Edited to add:
DH's reservations still have the "Add Early Bird" option, but my companion pass reservations are indicating AL. Our next flight is on Sunday--I'm trying to decide if calling customer service will result in any net benefit as we will be in the air (flying brand "X") at the 24 hour check-in time for the SWA flight.
2. For the folks who are contacting customer service: Does getting the status added back onto the reservation result in the auto check-in or is the point of this to have the AL/ALP reflected on the boarding pass in order to board at A61+?
THX
Edited to add:
DH's reservations still have the "Add Early Bird" option, but my companion pass reservations are indicating AL. Our next flight is on Sunday--I'm trying to decide if calling customer service will result in any net benefit as we will be in the air (flying brand "X") at the 24 hour check-in time for the SWA flight.
Last edited by dc2; Aug 16, 2017 at 6:14 am
Aug 16, 2017, 6:43 am
#116
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
1. Has this issued been resolved?
2. For the folks who are contacting customer service: Does getting the status added back onto the reservation result in the auto check-in or is the point of this to have the AL/ALP reflected on the boarding pass in order to board at A61+?
THX
Edited to add:
DH's reservations still have the "Add Early Bird" option, but my companion pass reservations are indicating AL. Our next flight is on Sunday--I'm trying to decide if calling customer service will result in any net benefit as we will be in the air (flying brand "X") at the 24 hour check-in time for the SWA flight.
2. For the folks who are contacting customer service: Does getting the status added back onto the reservation result in the auto check-in or is the point of this to have the AL/ALP reflected on the boarding pass in order to board at A61+?
THX
Edited to add:
DH's reservations still have the "Add Early Bird" option, but my companion pass reservations are indicating AL. Our next flight is on Sunday--I'm trying to decide if calling customer service will result in any net benefit as we will be in the air (flying brand "X") at the 24 hour check-in time for the SWA flight.
Aug 16, 2017, 6:53 am
#117
Join Date: Sep 2008
Location: Likely Not at Home
Programs: WN RR A-List Preferred & CP, Alaska Air MVP Gold, HH Diamond, Hertz Pres. Circle
Posts: 111
More of the reservations that were 'fixed' during a previous call were 'undone' yesterday, and, in fact three of my reservations had the RR number (and, of course, the status) removed by the crack SWA Technology Team yesterday. Fortunately I keep an Excel file with all my flight info, that I could easily reference, to provide the information to SWA.
All told, I've spent well over 3 hours on the phone with SWA dealing with this.
But, hey, I got 1500 RR points!
Aug 16, 2017, 7:00 am
#118
Join Date: May 2016
Location: LAS
Programs: UA Silver, Marriott Gold, Hyatt Explorist, National Exec
Posts: 57
I checked in last night for a 7:20pm flight today and my A List status was attached to the reservation and I had boarding position A31. I'm assuming I was either unaffected or the issues have been fixed.
Aug 16, 2017, 7:36 am
#120
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467