A-List Preferred status gone from reservations today
Aug 16, 2017, 11:15 am
#122
Join Date: Sep 2013
Location: SMF
Posts: 1,251
I'm not sure how SOX is relevant here, since to pass your SOX certification you only need to have appropriate internal controls over financial reporting, regardless of how well their IT systems or operational controls are performing. I don't think its hard to imagine how they could have adequate controls over their GL/accounting system while their flight or other software have issues.
Aug 16, 2017, 11:43 am
#123
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Aug 16, 2017, 11:45 am
#124
Join Date: Sep 2008
Location: Likely Not at Home
Programs: WN RR A-List Preferred & CP, Alaska Air MVP Gold, HH Diamond, Hertz Pres. Circle
Posts: 111
The only thing I've seen them fixate on is the boarding priority and how you can board between A and B groups. They are ignoring and minimizing the time wasted.
My biggest issue is the time wasted dealing with the reservation agents to get the reservations corrected, one-by-one.
Aug 16, 2017, 2:18 pm
#125
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
I'm not sure how SOX is relevant here, since to pass your SOX certification you only need to have appropriate internal controls over financial reporting, regardless of how well their IT systems or operational controls are performing. I don't think its hard to imagine how they could have adequate controls over their GL/accounting system while their flight or other software have issues.
That said, even operational systems provide revenue recognition data (such the event that a plane has taken off) and other statistics that end up in the footnotes & 10K.
This glitch having an potential impact on the financial statements? Hard to say but if this was selected for testing it would be a bust. Then again, the remediation process to fix it by year end without disclosure is pretty simple, SOX really has little teeth in reality.
Aug 16, 2017, 2:34 pm
#126
Join Date: Sep 2013
Location: SMF
Posts: 1,251
Well, I tried that argument with our external auditors for 10+ year with no avail. Granted even now it seems like they are still making things up on the fly and opinions change at will.
That said, even operational systems provide revenue recognition data (such the event that a plane has taken off) and other statistics that end up in the footnotes & 10K.
This glitch having an potential impact on the financial statements? Hard to say but if this was selected for testing it would be a bust. Then again, the remediation process to fix it by year end without disclosure is pretty simple, SOX really has little teeth in reality.
That said, even operational systems provide revenue recognition data (such the event that a plane has taken off) and other statistics that end up in the footnotes & 10K.
This glitch having an potential impact on the financial statements? Hard to say but if this was selected for testing it would be a bust. Then again, the remediation process to fix it by year end without disclosure is pretty simple, SOX really has little teeth in reality.
You're definitely right about the fact that SOX seems to often just be another hoop to jump through. Auditing is much more subjective than most people realize, and whether or not a deficiency is reported is very dependent on the partner, the prestige of the client, the audit fee, and a client's willingness to accept or push back on an opinion.
Aug 16, 2017, 2:55 pm
#127
Join Date: May 2007
Location: WAS
Programs: UA GS, AA EXP, WN A+, Hyatt Glob, Marriott Tit, Hertz PC
Posts: 1,123
I checked in for my flight tomorrow right at T-24 and ended up where I should be (close to A16). This reservation was ticketed a few weeks ago. Perhaps the issue is fixed? I didn't call to have anything done manually.
Aug 16, 2017, 3:46 pm
#128
Join Date: Feb 2014
Programs: WN A-list, WN Companion Pass, Marriott Platinum
Posts: 12
On a ballgame trip with my brother to BOS and PIT. Went to switch him to my companion on Saturday and was told that all my future companion bookings would be dropped. Didn't change since I have thanksgiving Saturday booked. When I went to check my brother in last pm for a flight to PIT he got A47 to BWI and A49 to PIT. I then checked to see my boarding passes and had A49 and B4 respectively. Called WN and was told I could board between A & B. Nothing they could do about didn't want to piss off the ones who paid $15 and Alist board after A15. WN is no longer my airline of choice after 40 years of being a loyal customer. Maybe all the Wanna get away and points flyer won't notice the "poor service". My rant for the day
Last edited by Redbirdfan; Aug 16, 2017 at 4:10 pm Reason: Autocorrect
Aug 16, 2017, 3:59 pm
#129
Join Date: Jan 2010
Location: ATL
Posts: 1,910
6 flights booked in the next 2 weeks, 4 are back to not showing the EBCI link, the other 2 still show EBCI link; looks like they are working on it
Aug 16, 2017, 5:36 pm
#132
Original Poster
Join Date: Nov 2012
Location: AUS, SAN, EDI, BA F, WN Exit Row
Programs: Southwest Airlines AP & CP; BA Gold
Posts: 169
Status as of 6:30PM Herb Time 8/16.
New reservations and those fixed by Customer Service look fine; no EBCI and show my A-List Preferred status. My other 24 reservations are still broken; no status and an EBCI button.
New reservations and those fixed by Customer Service look fine; no EBCI and show my A-List Preferred status. My other 24 reservations are still broken; no status and an EBCI button.
Aug 16, 2017, 6:25 pm
#133
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
Additional data point: When I few SB on Monday my reissued BP didn't have A-LP but they fixed it in the computer (manual entry of my RR, IIRC) and got a new BP with it so I could board at A-61.
I now have a res for tomorrow afternoon that was bought before the glitch occurred. I didn't call WN (A-61 is good enough for me, I always sit in the back anyway) and when I checked in I have A-LP on my BP (and A-20-something). I was kind of hoping they hadn't fully fixed it, as I got 1500 RRs for my Monday flight, and I'd gladly exchange boarding at A-61 for 1500RR again!
ETA: I just checked- my August flights have been fixed (or weren't broken), but from September onwards are showing no status. I guess it'll be a little bit before it catches up to them all. (I wonder how many, on average, total booked seats are in the WN systems on any given day?)
I now have a res for tomorrow afternoon that was bought before the glitch occurred. I didn't call WN (A-61 is good enough for me, I always sit in the back anyway) and when I checked in I have A-LP on my BP (and A-20-something). I was kind of hoping they hadn't fully fixed it, as I got 1500 RRs for my Monday flight, and I'd gladly exchange boarding at A-61 for 1500RR again!
ETA: I just checked- my August flights have been fixed (or weren't broken), but from September onwards are showing no status. I guess it'll be a little bit before it catches up to them all. (I wonder how many, on average, total booked seats are in the WN systems on any given day?)
Aug 16, 2017, 6:31 pm
#134
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,174
Aug 16, 2017, 6:36 pm
#135
Join Date: Oct 2015
Posts: 143
It was a mess at LAX on Sunday evening. The gate agent was able to reprint my C1 boarding pass to show that I was A+, but then they boarded everybody (A+, A, families and "extra time") boarders altogether after A60. A listers were clearly angry. I was "upstaged" by somebody with "XT" written in pen on her boarding pass. Since when did "passengers needing a little extra time" NOT preboard with the handicapped?
Called the A+ number this morning and had all future flights fixed to show status. The kind agent said she had been working for Southwest for 24 years and had never seen this IT glitch before.
Got A40 out of Denver tomorrow. Hope the gate agents have adopted the BS, A+, A, then A16---- boarding sequence by now.
Called the A+ number this morning and had all future flights fixed to show status. The kind agent said she had been working for Southwest for 24 years and had never seen this IT glitch before.
Got A40 out of Denver tomorrow. Hope the gate agents have adopted the BS, A+, A, then A16---- boarding sequence by now.
