Booking companion online claims flight sold out BUT WGA for sale?
Jun 26, 2017, 4:09 pm
#1
Original Poster
Join Date: Dec 2007
Location: Westchester Co, NY or Rio Grande Valley, TX or ???
Programs: BAEC G, WN A-, Hyatt G, HH G, MAR T, Hz PC, was [UA2P, FL A+Elite, BD G]
Posts: 2,271
Booking companion online claims flight sold out BUT WGA for sale?
Hi all,
I had a somewhat strange episode with WN (or should I say "a typical WN IT issue"?) today that I thought I should share.
I have a ticket (booked ~ 1 week after the switch to the new system) for two passengers on the same confirmation #; same day "round trip" AAA-BBB/BBB-CCC-DDD. One of the passengers has earned CP; today I tried to add the companion.
When clicking on "Add Companion" from the main account page, I got (several times) a message along the lines of <CP not available - your flight is full. Pick a different flight and try again.> However, when I then went to the flight booking page the flights that I was trying to add the companion to were all for sale at WGA prices!
I finally gave up and called. They got the companion booked, but it took awhile to get everything straightened out.
The phone agent said at first that the problem was that we had only been charged $5.60 pp instead of $11.20 for the original booking, but she retracted that & said that $5.60 was correct when she came back on the phone to finish booking the companion. I'm guessing that since the "stopover" at BBB is less than 4 hours (so really a layover), $5.60 is in fact correct.
Question: has this happened to anyone else here?
I have booked this type of "round trip" AAA-BBB/BBB-CCC-DDD (but different cities than the above case) several times before; the only differences I can come up with are 1) there was no extra person on the same confirmation # as the CP holder and 2) the new booking system. Thoughts (or even semi-educated guesses) welcome...
I had a somewhat strange episode with WN (or should I say "a typical WN IT issue"?) today that I thought I should share.
I have a ticket (booked ~ 1 week after the switch to the new system) for two passengers on the same confirmation #; same day "round trip" AAA-BBB/BBB-CCC-DDD. One of the passengers has earned CP; today I tried to add the companion.
When clicking on "Add Companion" from the main account page, I got (several times) a message along the lines of <CP not available - your flight is full. Pick a different flight and try again.> However, when I then went to the flight booking page the flights that I was trying to add the companion to were all for sale at WGA prices!
I finally gave up and called. They got the companion booked, but it took awhile to get everything straightened out.
The phone agent said at first that the problem was that we had only been charged $5.60 pp instead of $11.20 for the original booking, but she retracted that & said that $5.60 was correct when she came back on the phone to finish booking the companion. I'm guessing that since the "stopover" at BBB is less than 4 hours (so really a layover), $5.60 is in fact correct.
Question: has this happened to anyone else here?
I have booked this type of "round trip" AAA-BBB/BBB-CCC-DDD (but different cities than the above case) several times before; the only differences I can come up with are 1) there was no extra person on the same confirmation # as the CP holder and 2) the new booking system. Thoughts (or even semi-educated guesses) welcome...
