Deadline to cancel SW award ticket?
Jun 15, 2017, 12:51 pm
#3
Join Date: Mar 2011
Posts: 6,286
There is none. If you no-show, the points are still refunded to the purchaser's account. (Points bookings are exempt -- for now -- from the No-Show Policy, which requires cancellation 10 minutes prior to scheduled departure for refund.)
No Show Policy: If you are not planning to travel on any portion of this itinerary, please cancel your reservation at least 10 minutes prior to the scheduled departure of your flight. Customers who fail to cancel reservations for a Wanna Get Away fare segment at least ten (10) minutes prior to travel and who do not board the flight will be considered a no show, and all remaining unused Wanna Get Away funds will be forfeited. All remaining unused Business Select and Anytime funds will be converted to reusable travel funds for the originally ticketed Passenger only. If you no show your reward travel reservation, the points will be redeposited to the purchaser’s Rapid Rewards account. Any taxes and fees associated with your reward travel reservation will be held for future use in the form of reusable travel funds under the name of the traveler(s).
Sep 19, 2017, 6:14 am
#6
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,621
Sep 19, 2017, 2:11 pm
#7
Join Date: Jun 2015
Programs: VX Gold/WN Companion
Posts: 682
I just did the same thing...no show on a points reservation...three days later and no points back in my account. Called in and they magically released them and full refund of security deposit back to card.
Sep 20, 2017, 12:23 pm
#8
Original Poster
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,704