Hidden City
#31
Join Date: Jul 2013
Posts: 5,813
In my mind, definitely a situation where representatives should be empowered to make exceptions. Whether a passenger or a shareholder, the end result was negative. At the very least, there should have been a way to protect the second leg of her itinerary after a "no show" to ATL. Instead, she occupied an otherwise saleable seat in both directions.
Out of curiosity, would she have been comfortable paying the same amount she ended up paying for the ATL round trip as a sort of "change fee" to save herself the two unnecessary legs, if they'd been able to work that out?
Out of curiosity, would she have been comfortable paying the same amount she ended up paying for the ATL round trip as a sort of "change fee" to save herself the two unnecessary legs, if they'd been able to work that out?
The most outrageous part was they wanted more to change the ticket than the cost of buying a whole new ticket plus the entire cost of the original ticket.
Just a note non-refundable does not generally mean unchangeable.
Last edited by rsteinmetz70112; May 17, 2017 at 1:08 pm
#32
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,501
I don't argue with that, but parties are free to amend contracts on mutually agreeable terms.
The terms offered by Delta to modify the existing contract were extremely unreasonable and irrational. Similar actions by airlines over many years often against their own financial interest has lead to the widespread anger against them.
The terms offered by Delta to modify the existing contract were extremely unreasonable and irrational. Similar actions by airlines over many years often against their own financial interest has lead to the widespread anger against them.
The cartel doesn't really care if people are mad at it. It knows we will still buy tickets.
Oh look, United Airlines is trading at record highs in the past couple of weeks...
#33
Original Poster
Join Date: Aug 2012
Programs: SW RR
Posts: 59
If I cancel, I will be get my $5.60 back on my credit card. Then I will rebook at the lower points and pay the $5.60 again and get a new confirm number.
But if I change the reservation and something comes up and I don't go on this flight, then the $5.60 will turn into funds that must be used within a year of original purchase date.
Correct?
#34
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,587
Just to be sure I understand.
If I cancel, I will be get my $5.60 back on my credit card. Then I will rebook at the lower points and pay the $5.60 again and get a new confirm number.
But if I change the reservation and something comes up and I don't go on this flight, then the $5.60 will turn into funds that must be used within a year of original purchase date.
Correct?
If I cancel, I will be get my $5.60 back on my credit card. Then I will rebook at the lower points and pay the $5.60 again and get a new confirm number.
But if I change the reservation and something comes up and I don't go on this flight, then the $5.60 will turn into funds that must be used within a year of original purchase date.
Correct?
#35
Join Date: Feb 2017
Location: MWA, STL
Posts: 16
From what I understand WN is expanding into the old TWA "D" Concourse Gates that have been unused and closed for years at STL
#36
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
Just to be sure I understand.
If I cancel, I will be get my $5.60 back on my credit card. Then I will rebook at the lower points and pay the $5.60 again and get a new confirm number.
But if I change the reservation and something comes up and I don't go on this flight, then the $5.60 will turn into funds that must be used within a year of original purchase date.
Correct?
If I cancel, I will be get my $5.60 back on my credit card. Then I will rebook at the lower points and pay the $5.60 again and get a new confirm number.
But if I change the reservation and something comes up and I don't go on this flight, then the $5.60 will turn into funds that must be used within a year of original purchase date.
Correct?
#37
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,501
Award seat? Honestly, I'd just change the existing itin. The refundability of the five bucks wouldn't enter my mind.
#38
Original Poster
Join Date: Aug 2012
Programs: SW RR
Posts: 59
Yep. I'd flip the sequence in the first scenario, though - book the new reservation first, then go back and cancel the old one. That way you know you have the ticket at the new lower price. The duplicate itinerary auto-cancellation utility isn't real-time from all reports I've seen, so you shouldn't have a problem in that regard.