New "Review Itinerary" spam emails
Feb 18, 2017, 2:09 pm
#1
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
New "Review Itinerary" spam emails
Not content to spam me with "Your trip is around the corner!" emails for every single reservation, Southwest has now decided to add another flavor of spam, trying to capture hotel or car booking commissions.
I guess it's time to set up gmail filters to kill all this spam. Sigh.
To top it off, their new system doesn't (as of 2 weeks ago) send an email confirmation when you change a post May 8 points booking. Yet another reason to cancel and rebook rather than change reservation on any travel post May 8.
I guess it's time to set up gmail filters to kill all this spam. Sigh.
To top it off, their new system doesn't (as of 2 weeks ago) send an email confirmation when you change a post May 8 points booking. Yet another reason to cancel and rebook rather than change reservation on any travel post May 8.
Feb 19, 2017, 10:31 am
#2
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
I noticed two new flavors of emails for trips this week. Both emails now start with the PNR.
The first flavor came about 5 days before departure asking, "XXXXXX: Have you booked your rental car?"
The second flavor came 3 days before departure with, "XXXXXX: Burbank trip: Review complete itinerary."
I hope I don't get TWO unnecessary emails for every flight now!
The first flavor came about 5 days before departure asking, "XXXXXX: Have you booked your rental car?"
The second flavor came 3 days before departure with, "XXXXXX: Burbank trip: Review complete itinerary."
I hope I don't get TWO unnecessary emails for every flight now!
Feb 19, 2017, 2:11 pm
#3
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
I guess I'm lucky to have avoided these so far. (I don't have anything unchecked in the Communications prefs, FWIW)
Also, one month is not "around the corner" by my way of thinking
More than once I've done a double-take "
I thought I cancelled that trip!?" only to realize it was talking about a different one.
Also, one month is not "around the corner" by my way of thinking
More than once I've done a double-take " I thought I cancelled that trip!?" only to realize it was talking about a different one.
Feb 20, 2017, 1:42 pm
#5
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
Feb 20, 2017, 2:02 pm
#7
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
The variations on Subject line for these emails will make filtering them more difficult that it needed to be. Maybe that was the objective. 
Feb 20, 2017, 10:25 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
I got both the rental car spam email and the review your itinerary emails today, strangely for different bookings that are on the same day. 1 booking is for me, and 1 is for my mom that I used points from my account for.
Feb 21, 2017, 7:38 am
#9
Join Date: Sep 2013
Location: Peoria
Programs: Southwest, Best Western Gold, La Quinta, Dollar
Posts: 819
I'll keep an eye open. I have a trip in a couple weeks and would welcome a better price on my car than what I have already. I didn't book it through Southwest so their system is unaware of it... C'mon emails!
Feb 22, 2017, 1:56 pm
#10
Join Date: Oct 2006
Posts: 734
Seems like Alaska has stepped up their "trip right around the corner" spamming too. I guess that is the latest industry move. I cut WN a little more slack than the others because they don't charge for baggage check in and have better refund policies. But it is annoying.
Feb 22, 2017, 3:55 pm
#11
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
I just created 4 or 5 filters to auto-delete these messages plus the Around the Corner spam. As long as Southwest does not keep changing the message titles this should suffice.
Feb 22, 2017, 5:41 pm
#12
Join Date: Mar 2011
Posts: 6,286
New Updates Flying Into Your Inbox
With more changes to come, I suspect updating filters may be a futile activity.
Feb 23, 2017, 6:16 pm
#14
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
Mar 1, 2017, 2:59 pm
#15
Join Date: Jul 2009
Location: Colorado Springs, CO
Posts: 33
Unsubscribe?
Instead of setting up filters, why not just unsubscribe from the emails? Back when I did it last year it was the unsubscribe link at the bottom of the email, not a preference in your account. Pretty simple to do and my inbox has been much happier ever since.