Delays in Rapid Rewards Posting from Chase CC
Jan 12, 2017, 7:13 am
#1
Original Poster
Join Date: Feb 2015
Posts: 42
Delays in Rapid Rewards Posting from Chase CC
Has anyone else recently experienced a delay in the posting of rapid reward points earned on there SW Chase credit card?
Not only did my 50k bonus not show on my statement, despite me making the $2k in charges (but that's another issue), the 2,500 miles I earned on my statement hasn't hit my account either.
My statement closed last week. It is a new card, but I went and double checked the RR account number and it is correct. Anyone experiencing a similar delay?
Not only did my 50k bonus not show on my statement, despite me making the $2k in charges (but that's another issue), the 2,500 miles I earned on my statement hasn't hit my account either.
My statement closed last week. It is a new card, but I went and double checked the RR account number and it is correct. Anyone experiencing a similar delay?
Jan 12, 2017, 8:33 am
#2
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Chase has been a mess at posting points as of late. A couple months ago it took like 3 weeks for my Hyatt points to hit from CC spend. I've also heard of delays on the IHG card.
Jan 12, 2017, 9:41 am
#3
Original Poster
Join Date: Feb 2015
Posts: 42
Thanks, not good to hear, but good to know. I'll hold tight and wait a little before i start pestering them. Can you tell I'm a little anxious to get that companion pass? 60k has already posted from a hyatt transfer, so this is the last 50k I'll need.
Jan 12, 2017, 9:52 am
#4
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Normally points would post in 1 or 2 days after your billing cycle ends. But last January when I was waiting for both bonuses to post it took over a week. Maybe it's because of the year end processing, or maybe they just enjoy making you wait. Who knows.
Jan 16, 2017, 8:19 am
#8
Join Date: Dec 2005
Location: Folsom,CA
Posts: 408
On Jan 5, I transferred 150K Hyatt points which would requalify for companion pass. Inexplicably, only 50 of them actually posted. SWA rep said there is a 30 day waiting period before they would investigate with Hyatt effectively reducing the benefit by one month.
Jan 17, 2017, 7:31 am
#10
Join Date: Mar 2015
Programs: WN CP
Posts: 34
Two years ago I went over my 2k spend 3 days before my monthly cycle and the 50k didn't post until the next month. I believe this is a common occurrence with Chase.
Jan 17, 2017, 11:30 am
#11
Join Date: May 2005
Posts: 48
I made back to back 5k:2.4k transfers from Hyatt on 1/5, and only one has posted (on 1/9). Thought it was strange but it sounds like you've got the same issue. Hyatt seems to be in a bit of disarray right now, maybe they'll straighten it out.
Jan 17, 2017, 12:01 pm
#12
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,189
Better call.
Jan 17, 2017, 12:55 pm
#13
Original Poster
Join Date: Feb 2015
Posts: 42
If you didn't see it on your statement then you may have not made the $2k spend soon for them to include the 50k bonus this statement.
Two years ago I went over my 2k spend 3 days before my monthly cycle and the 50k didn't post until the next month. I believe this is a common occurrence with Chase.
Two years ago I went over my 2k spend 3 days before my monthly cycle and the 50k didn't post until the next month. I believe this is a common occurrence with Chase.
Jan 17, 2017, 1:16 pm
#14
Join Date: Dec 2005
Location: Folsom,CA
Posts: 408
I did call this morning and was told that three separate transactions were sent to SWA so the ball is in Southwest's corner now. I'm just glad I'm not making any reservations for my potential companion and me during this mandatory 30 waiting period before they will open an investigation.
Jan 18, 2017, 6:39 am
#15
Join Date: May 2005
Posts: 48
Guess I need to call SW now.... I have a flight I'd really like to book, woe is me.