great refund
Oct 24, 2016, 4:33 am
#1
Original Poster
Join Date: Nov 2002
Location: saint augustine, FL USA
Posts: 463
great refund
We were flying to Aruba last fri, when my wife became ill at the airport. We had checked in online, but still had our luggage. We headed home and called SW after our flight had departed. They immediately refunded all the points we used and the full tax/fee credit is already on my CC on Mon. Wow!
Oct 24, 2016, 8:47 am
#3
Original Member
Join Date: May 1998
Location: Delighted to no longer be in Illinois
Programs: SW A List Preferred, Delta Gold, Marriott Lifetime Titanium
Posts: 703
You're right in that it's normal for Southwest. But compared to the legacies it's far from normal. Without top tier status you'd be looking at $150 to $200 per ticket for miles redeposit fees. That's probably what the OP was expecting and thus his pleasant surprise.
Oct 24, 2016, 11:48 am
#4
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,240
Also important to note that it was only because the OP used points. Had it been a WGA fare, they would have lost it all due to not cancelling 10 minutes before the flight.