SWA Major Outage and Service Disruption July 20, 2016 (was: Systemwide Groundstop)

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Jul 20, 2016, 2:30 pm

#16

jco613

Join Date: Mar 2010

Posts: 616

Quote:

Originally Posted by creditcardgeek

Here in BHM they have been handwriting boarding passes and have begun to rebook people for flights tomorrow as well.

EDIT: Not really rebook, more like, give us your name and when the system comes back up we will rebook you for tomorrow.

As in Customers who don't feel comfortable flying today?

Jul 20, 2016, 2:37 pm

#17

mke9499

Original Poster

Join Date: Jan 2008

Posts: 3,638

Quote:

Originally Posted by aaronp84

Can confirm entire system is down. At MCI now and nothing is moving. Flights can only land and park at their destinations.

FlightStats is showing all departures from the last couple of hours as "Scheduled."

http://www.dallasnews.com/business/a...he-country.ece

From @SouthwestAir, regarding customers who need to rebook on another carrier, but who are unable to cancel grounded WN flights, due to system being down:

Quote:

If you can't cancel we'll take care of any No-Show emails you receive, and refund your ticket/restore your credit

Last edited by mke9499; Jul 20, 2016 at 2:55 pm

Jul 20, 2016, 2:43 pm

#18

jco613

Join Date: Mar 2010

Posts: 616

just listening to BWI ATC, traffic is moving again

Jul 20, 2016, 2:56 pm

#19

aaronp84

Join Date: Jun 2013

Location: STL

Programs: Southwest A+/CP, Hilton Diamond, National Executive Elite

Posts: 170

FYI - Flights are now boarding out of MCI.

Jul 20, 2016, 3:06 pm

#20

cynicAAl

Join Date: Jan 2007

Location: Laguna Niguel, CA

Programs: AA PLT, 1.8mm

Posts: 6,988

Quote:

Originally Posted by aaronp84

FYI - Flights are now boarding out of MCI.

just boarded TUS - SAN (original flight TUS-LAS-SNA still showing 2 hour delay).

Jul 20, 2016, 3:19 pm

#21

rsteinmetz70112

Join Date: Jul 2013

Posts: 5,813

The website is nstill down but is now showing a

"Visitor Prioritization Waiting Room page"

It has two buttons, "Flight Status" or "Check In"

IT must have been busy, it has a nice animation of a Southwest plane flying by.

Jul 20, 2016, 3:26 pm

#22

dgilman

Join Date: Jan 2006

Location: Brooklyn, NY

Programs: DL PM / SPG Gold

Posts: 562

The Check-in button doesn't seem to work. The few times I have gotten to the form, it just kicks back to the temp home page.

My one job was to check-in my in-laws at T-24.

#fail

David

Jul 20, 2016, 3:31 pm

#23

OPNLguy

Join Date: Sep 2005

Posts: 1,028

Quote:

Originally Posted by NextTrip

Yes, systemwide groundstop. Computers down.

Buddy of mine just called, said some (but not all) were starting to depart again...

Jul 20, 2016, 3:34 pm

#24

asquare

Join Date: Dec 2002

Location: SAN

Programs: UA-1K, AA-Gold, HH-Gold, MR - Gold, HY-Explorist

Posts: 222

For BWI, are WN flights actually taking off? Have family that was supposed to be on a 9pm flight tonight. Should I have her rebook to a different airline or does it look like it is starting to sort itself out? (Going to SAN if it makes any difference)

Jul 20, 2016, 3:42 pm

#25

rsteinmetz70112

Join Date: Jul 2013

Posts: 5,813

Quote:

Originally Posted by dgilman

The Check-in button doesn't seem to work. The few times I have gotten to the form, it just kicks back to the temp home page.

My one job was to check-in my in-laws at T-24.

#fail

David

The "Flight Status" button isn't working either.

But you're missing the pint the page is "cute".

Last edited by rsteinmetz70112; Jul 20, 2016 at 3:54 pm

Jul 20, 2016, 3:46 pm

#26

steved5480

Join Date: Jun 2011

Location: MCI

Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass

Posts: 2,007

Quote:

Originally Posted by OPNLguy

Buddy of mine just called, said some (but not all) were starting to depart again...

Just heard 2 launch from LAS (didn't catch the #s). The departure headed to PHX needed a call-for-release time, which LAS tower obtained and told them "we will get you off right now if you can get to the end of the runway in 5 minutes" -- with zero hesitation, pilot reported "we will make that" and away they went.

At 410pm Herb Daylight Time, FR24 indicated 138 SWA flights airborne (including several from the Caribbean; an interesting picture). At 440pm (30 minutes later) FR24 indicates 209 in the air. Granted perhaps not a 100% accurate picture, but a decent SWAG.

Quite a lot of intra-CA starting up and down the coast. Compared to a normal day at this hour, it looks like a ghost town over and approaching/departing LAS/SLC/DEN/MCI/STL and the northeastern part of the country.

Jul 20, 2016, 3:49 pm

#27

jkjetsetters

Join Date: Aug 2014

Location: Sammamish, WA

Programs: Hyatt Explorist; SPG Gold; Hilton Gold

Posts: 160

Quote:

Originally Posted by dgilman

The Check-in button doesn't seem to work. The few times I have gotten to the form, it just kicks back to the temp home page.

My one job was to check-in my in-laws at T-24.

#fail

David

I saw people commenting on their FB posts that the website check-in wasn't working, but the app was, so you might try that.

Jul 20, 2016, 4:00 pm

#28

OPNLguy

Join Date: Sep 2005

Posts: 1,028

I suspect they may launching the short and medium haul flights manually, which is a more time-consuming process, in terms of release generation and ATC filing.. Longer flights take longer to plan and process..

Though I get to sit this one (and all future ones) out, I feel for my co-workers, crew, and (of course) all our pax..