Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Southwest Airlines | Rapid Rewards
Reload this Page >

New website glitch: Non-refundable funds show as "refundable"

New website glitch: Non-refundable funds show as "refundable"

Old Jul 18, 2016, 6:24 pm
  #16  
 
Join Date: Jan 2010
Posts: 403
I just did... still shows zero. I swear, these funds were only from wanna get away fares too. I absolutely do not deserve a refund, but signs seems to be pointing that way...
braddqq is offline  
Old Jul 19, 2016, 1:33 pm
  #17  
 
Join Date: Jan 2010
Posts: 403
So apparently checking "send me a refund" was a big mistake. You were right ursine1, they will not be refunded even though customer service told me yesterday it would. Not only that, it's not even available in a travel fund because they now say "it's stuck" and I need to talk to a specialist who will call me back in 10 days.

So word to the wise: If you have a "feeling" you used wanna get away funds, don't ask for a refund. It definitely wont work.

Which sucks for Southwest customers because I might not know immediately where I used those funds (i.e. business select, wanna get away, etc). What that option should say is:

"Do you want your funds possibly tied up for days/weeks and require to call Southwest customer service multiple times? Note, you may actually get a refund if you used refundable fares for this PNR, but we can't tell you that right now. Good luck!"
braddqq is offline  
Old Aug 24, 2016, 7:41 pm
  #18  
Original Poster
 
Join Date: Mar 2011
Posts: 6,286
Just a bump to note that this error is still happening. Not hugely surprising, given WN's IT team... but still. Don't fall for it and click the wrong button -- it's a waste of time, and can possibly tie up your funds unnecessarily.
Attached Images  
ursine1 is offline  
Old Aug 24, 2016, 7:57 pm
  #19  
 
Join Date: Jan 2010
Posts: 403
Yep, plus when I was dealing with Southwest on this, they almost made it sound like it was my fault: "well you shouldn't have clicked request a refund given these were booked with wanna get away fees." The first person i talked to couldn't comprehend this was their fault for making the option available. Anyway, Southwest ultimately made it right like they usually do...
braddqq is offline  
Old Sep 4, 2016, 3:55 pm
  #20  
 
Join Date: Jan 2010
Posts: 403
This bug is getting annoying. Because now it's manifesting itself in a slightly different way. Now, every time I check on the balance of some funds, it often shows as a "refundable" credit. So now, I never know whether it really is refundable or not - it wouldn't be a big deal if Southwest at least told you a week later that it isn't, but as we saw it gets lost in limbo-land and you never know about it. This is a lawsuit waiting to happen, I'm telling you.

So for now, I got to call Southwest every time to check if the funds really are refundable or not. Such a nightmare this site is.
braddqq is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.