WN Still the Easiest Airline to deal with
Jan 16, 2017, 10:54 pm
#46
Join Date: Sep 2008
Posts: 7,875
I would say that on the other airlines it is a possibility they'll put you on someone else, whereas Southwest it is an impossibility.
Jan 24, 2017, 10:38 pm
#47
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,347
To clarify, I meant severe weather outages like winter storms. In those cases, yes, WN typically puts up weather advisories and gives passengers - no matter where they are - the ability to rebook without penalty via special web link.
For shorter-duration weather events, no, you can't just rebook on-line without penalty. You typically would have to reroute/rebook at the airport.
For shorter-duration weather events, no, you can't just rebook on-line without penalty. You typically would have to reroute/rebook at the airport.
All flights out of NYC cancelled due to wind/snow (although other airlines were flying fine). No online rebooking instrument available. Required to call in (it said so in the email). Long waits. Eventually served by complaining on social media.
I think online re-booking for canceled flights on WN is more the exception than the rule.
