Best way to cancel half of a rt booking
Sep 1, 2015, 5:38 pm
#1
Original Poster
Join Date: Oct 2012
Location: BOS
Programs: MR, UR, AA, AS, HH Gold, SPG Gold, HGP, RR
Posts: 708
Best way to cancel half of a rt booking
I booked my flight rt instead of 2 one ways. I used points to book. I need to cancel only the return flight. (I have to get home earlier and B6 has a non stop for the return so I want to book that instead).
Is there a way to cancel just the return flight? I'd cancel the whole thing and rebook as just the 1 way outbound but that flight has doubled in price/points.
TIA
Is there a way to cancel just the return flight? I'd cancel the whole thing and rebook as just the 1 way outbound but that flight has doubled in price/points.
TIA
Sep 1, 2015, 5:54 pm
#2
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
I booked my flight rt instead of 2 one ways. I used points to book. I need to cancel only the return flight. (I have to get home earlier and B6 has a non stop for the return so I want to book that instead).
Is there a way to cancel just the return flight? I'd cancel the whole thing and rebook as just the 1 way outbound but that flight has doubled in price/points.
TIA
Is there a way to cancel just the return flight? I'd cancel the whole thing and rebook as just the 1 way outbound but that flight has doubled in price/points.
TIA
I'd leave out the B6 part of the equation
Please let us know the outcome as time allows.
Sep 1, 2015, 7:32 pm
#5
Join Date: Jun 2011
Location: San Diego, CA
Posts: 11
Call, be nice and plead forgiveness/assistance. There are reports (seemingly greater than 50/50) that SW CS can and will help with this. The fact that you're booked with points should make it easier.
I'd leave out the B6 part of the equation
Please let us know the outcome as time allows.
I'd leave out the B6 part of the equation
Please let us know the outcome as time allows.
Sep 1, 2015, 8:01 pm
#6
Join Date: Jan 2008
Posts: 3,638
It's absolutely no problem to call and ask them to cancel the return; you do not need a reason to cancel, just ask. Be aware, though, once you call and have a CSR "touch" your reservation, you will be locked out from making any future changes to that reservation online; you will need to call to do so. But, again, that is no problem.
Southwest is one of the few carriers that does not charge a fee for phone reservations or assistance.
Ask for the taxes/fees on the return portion to be credited back to your credit card.
Southwest is one of the few carriers that does not charge a fee for phone reservations or assistance.
Ask for the taxes/fees on the return portion to be credited back to your credit card.
Sep 28, 2015, 5:04 am
#9
Original Poster
Join Date: Oct 2012
Location: BOS
Programs: MR, UR, AA, AS, HH Gold, SPG Gold, HGP, RR
Posts: 708
Just wanted to follow up and say that this worked perfectly. I never got around to calling. Was able to cancel via the phone app after flying my outbound flight. got my points back immediately and my fees credited to my cc. Forfeited the ebci fee for that flight.