Major Blunder By Southwest
Aug 4, 2015, 10:46 am
#16
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Sil, MR Amb LTP, Hyatt Plat, HH Dia, National EE
Posts: 466
Pretty shortsighted to think "getting to your destination" is the one and only variable when considering what is or isn't a major blunder by Southwest.
Aug 4, 2015, 11:26 am
#18
Original Poster
Join Date: Feb 2009
Posts: 6,605
Had I not had questions about rebooking my CP I would have made the change online myself and flew the next day.
The flight was showing sold out for weeks and flew about 25% empty so IMO it was a MAJOR BLUNDER for the people who had to get hotels or sleep on the airport floor that evening.
I don't look at life as being all about me.
Aug 4, 2015, 11:42 am
#19
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
This is FT - home of sensationalized click-bate titles. On second thought, NextTrip is correct - anything that can be perceived as negative about WN is frowned upon.
Aug 4, 2015, 1:11 pm
#20
Original Poster
Join Date: Feb 2009
Posts: 6,605
Good to know that if for YOUR next flight the agent tells you that the flight is cancelled which involves you paying for a hotel room, renting a car or sleeping at an airport and then you find out the flight flew as scheduled that you will be ok with it.
How come I doubt that would be the case ?
BTW, I have never bashed WN before, IMO what happened to 25% of the passengers was a joke
EDIT....One more thing as I am done here. I got an email about 1pm saying the flight was delayed from 4pm to 4:25 and then another email saying was delayed until 4:55. I never got a cancellation email. My guess is the agents figured since the TPA flights were cancelled Orlando was also................so back to my major blunder title.
I wonder if any other flights were also figured to be cancelled that day but were not
Last edited by flyer4512; Aug 4, 2015 at 3:04 pm
Aug 4, 2015, 1:35 pm
#21
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Here's something similar, wanted to treat my young son-in-law to a ISP-XXX-ATL flight Sunday, of course and even at the last minute, only a 5:45 AM ISP-TPA-ATL (same plane) is Standard Award available out of 8 options.
Plane goes mechanical in the middle of the night, no text/call and it's pushed back until 8:30 AM. Goes to board and they deny him and another couple boarding since the plane is no longer going TPA-ATL. 3+ hours wasted sitting around, no announcements, call, text etc,
There was talk of a voucher but nothing materialized and he eventually got home around Midnight!
Should I pursue the voucher for him?
Plane goes mechanical in the middle of the night, no text/call and it's pushed back until 8:30 AM. Goes to board and they deny him and another couple boarding since the plane is no longer going TPA-ATL. 3+ hours wasted sitting around, no announcements, call, text etc,
There was talk of a voucher but nothing materialized and he eventually got home around Midnight!
Should I pursue the voucher for him?
Aug 4, 2015, 9:21 pm
#22
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,267
I carry my CP card with me even though I have never, ever been asked for it. I figure I would much rather have it and never need it instead of being left in a tough spot if somebody suddenly demands to see it.
Also, I get a little worried that they might ask to see it at one of the international stations where there is contract servicing handling one flight a day that may not be familiar with stuff like the CP. Other countries seem to like to see stuff like that on paper (plastic) in my experience.
Also, I get a little worried that they might ask to see it at one of the international stations where there is contract servicing handling one flight a day that may not be familiar with stuff like the CP. Other countries seem to like to see stuff like that on paper (plastic) in my experience.
Aug 4, 2015, 10:35 pm
#23
Join Date: Oct 2010
Programs: My opinions are my own and not that of my employer(s)
Posts: 1,411
Aug 5, 2015, 9:37 pm
#24
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
I was flying BDL>MDW>MSP on Saturday. When we arrived at BDL the Southwest line was out the door. We were told about 45 minutes later that all flights into and out of Tampa had been cancelled and that our BDL>MDW flight was coming from Tampa so it was canceled.
EDIT, looking at flightstats this flight came from MCO.........agents said Tampa but I guess it's no surprise that this was also incorrect
Long story short, we waited in line about 30 - 45 minutes more to rebook as I wasn't sure how to rebook my flight and my companion ( was worried about not getting the CP seat as flight were filling up fast or so the agent told us) so I figured we weren't flying out that day so no hurry.
When we got to the agent she booked us on a 5:45 am flight the next day, my parents live in the area so I asked about a rental car discount, as she looked her radio said the plane for our BDL>MDW flight just landed so we got rebooked on our original flights.
The flight was 25 % empty, all those people were re booked on flights the following day, even the agents were trying to figure out how to contact they people the re booked.
If I never asked about the car rental discount chances are we would have left the agent, rented a car , drove the hour to my parents and returned the next day for our 5:45 am flight. Being it was around 3pm that would have meant we would have arrived at my parents around 5pm and had to get up at 2:30 am to come back to the airport
On a side note, having the CP card to rebook came in very handy as the agent wanted proof that she was my CP.
EDIT, looking at flightstats this flight came from MCO.........agents said Tampa but I guess it's no surprise that this was also incorrect
Long story short, we waited in line about 30 - 45 minutes more to rebook as I wasn't sure how to rebook my flight and my companion ( was worried about not getting the CP seat as flight were filling up fast or so the agent told us) so I figured we weren't flying out that day so no hurry.
When we got to the agent she booked us on a 5:45 am flight the next day, my parents live in the area so I asked about a rental car discount, as she looked her radio said the plane for our BDL>MDW flight just landed so we got rebooked on our original flights.
The flight was 25 % empty, all those people were re booked on flights the following day, even the agents were trying to figure out how to contact they people the re booked.
If I never asked about the car rental discount chances are we would have left the agent, rented a car , drove the hour to my parents and returned the next day for our 5:45 am flight. Being it was around 3pm that would have meant we would have arrived at my parents around 5pm and had to get up at 2:30 am to come back to the airport
On a side note, having the CP card to rebook came in very handy as the agent wanted proof that she was my CP.
Aug 5, 2015, 10:07 pm
#25
Join Date: Sep 2003
Location: LAS
Posts: 1,323
I carry my CP card with me even though I have never, ever been asked for it. I figure I would much rather have it and never need it instead of being left in a tough spot if somebody suddenly demands to see it.
Also, I get a little worried that they might ask to see it at one of the international stations where there is contract servicing handling one flight a day that may not be familiar with stuff like the CP. Other countries seem to like to see stuff like that on paper (plastic) in my experience.
Also, I get a little worried that they might ask to see it at one of the international stations where there is contract servicing handling one flight a day that may not be familiar with stuff like the CP. Other countries seem to like to see stuff like that on paper (plastic) in my experience.
