NFrancio

I want anyone's opinion or recommendations on how I may be able to get this issue resolved from Southwest.

The beginning of April 2015 I enrolled in the 90 Day A-List Challenge under conditions that Member must complete three revenue roundtrip flights (six one-way flights) or earn 8,000 Tier Qualifying Points within the 90-day promotional period.

Prior to this promotion I already had Two Round trip tickets booked and would fly them after the enrollment date. Therefor I booked the last flight as well within the first 90 days. It has been over two weeks and still no A-List, I finally received an email that stated,
"These flights were booked before the promotion enrollment date of April *, 2015. The promotion requires the flights to be booked and flown within 90 days of enrollment."

Now since that was the case all I had to do was cancel the already booked flights and rebook them and I would now have A-List.

smmrfld

You can always plead your case to one of the 214 CSRs, but the promo T&Cs and your failure to adhere to them are pretty clear. You may get lucky, you may not; as with most issues of this type YMMV.

flyerchuk

As the previous poster said, you can try to call, but I'm not sure you will have much luck unless you have a good reason. I booked 6 one ways during the 90 day period. In addition, I had 4 more one ways that I had booked before the 90 days, but travelled within the promo period. So, a total of 10 one ways. One of my flights got cancelled due to weather. It turns out it was one that was booked during the promotion period and I didn't realize it. I called to find out why I didn't receive a list and they explained to me that only 4 of my 8 one ways counted. They did make an exception and gave me a list for the rest of the year.

YoProWithAGoPro

you don't really have a case.

flights could have been different prices if you rebooked. worth a shot anyway

chuckworth

As mentioned above, make a call to the 214. Explain your situation acknowledging that you made a honest mistake thinking those segments would count but you understand now why they did not. Ask for reconsideration of your situation. Be nice as they would obviously be making an exception for you. It might also help your case to have a few upcoming trips already booked to prove status would be useful to you in the near future. Please report back here the outcome. Good Luck!

nsx

If the flights were full fare, Southwest ought to give you a break. (The point of requiring new bookings is to increase the fare you pay.) If your flights were on cheap advance purchase fares, I don't think you will succeed.

expert7700

Southwest CSRs (even at the 214#) have had their discretionary ability taken away when it comes to Alist/A+. So either the promo worked and the "system" automatically gave you the status, or it didn't.

In the future, re-read the terms and conditions closely. While it may not have cost you any more to cancel and rebook, the INTENT of the promo was to increas flights/loyalty. If you already had two booked before the promo was accepted, then you only gave them one new roundtrip while they were looking for 3 new round trips.

Often1

I would send in a note. I don't think that a front line agent or what WN calls a "supervisor" will have that authority. Maybe you get someone senior enough and they give you a break. Maybe not.

Be happy if you get it. Move on if you don't.