SWA Customer Service can't look up reservations by RR#
Apr 24, 2015, 11:23 am
#17
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
I, for one, will take the hassle of keeping confirmation numbers to have NO change fees. As I have had some health issues, the flexibility has been great. WN has my loyalty and I don't mind keeping track of confirmation numbers.
Apr 24, 2015, 1:15 pm
#18
Join Date: Jul 2013
Posts: 5,813
And I was pointing out that at least one airline (actually owned by Southwest) was able to provide a service to their customers to keep track of those things.
It is in my opinion somewhat underhanded to withhold information from customers which is readily available or could be made available at little cost, once the coding is done.
It is in my opinion somewhat underhanded to withhold information from customers which is readily available or could be made available at little cost, once the coding is done.
Apr 25, 2015, 12:42 am
#19
Join Date: Oct 2010
Programs: My opinions are my own and not that of my employer(s)
Posts: 1,411
And I was pointing out that at least one airline (actually owned by Southwest) was able to provide a service to their customers to keep track of those things.
It is in my opinion somewhat underhanded to withhold information from customers which is readily available or could be made available at little cost, once the coding is done.
It is in my opinion somewhat underhanded to withhold information from customers which is readily available or could be made available at little cost, once the coding is done.
Apr 25, 2015, 8:10 am
#20
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Apr 25, 2015, 8:32 am
#21
Join Date: May 2005
Posts: 54
Policy and Web Changes at WN?
I remember when you used to be able to use four unexpired credits and not two for future flights. They always seem to apply the biggest credit first, not the oldest. Anyway, the change in expiration date hasn't changed. The Travel Tools section seems to be gone. Years ago, I called to ask for unexpired credit by credit card # and they couldn't find some credits. Also, recently I noticed that the remaining credits had a $0.01 added or subtracted from the value. Is this some kind of code for policies to come?
Apr 25, 2015, 11:26 am
#22
Join Date: Mar 2011
Posts: 6,286
That would be a welcome development but I'd be shocked if it happens. Bottom line profits, even through breakage, now always come before customer-friendly convenience.
Apr 28, 2015, 12:03 am
#23
Join Date: Oct 2010
Programs: My opinions are my own and not that of my employer(s)
Posts: 1,411
They can by a lot of different fields but I suspect by phone is a security thing. For Customer privacy.
APO OTOH will be able to search for you by all those fields with ID....
Perhaps challenge questions is in order?
APO OTOH will be able to search for you by all those fields with ID....
Perhaps challenge questions is in order?
Apr 28, 2015, 11:30 am
#24
Original Poster
Join Date: Dec 2003
Location: MEM
Programs: DL DM, Marriott/Starwood Plat
Posts: 441