Companion pass bookings not working???
Jul 17, 2016, 1:41 pm
#18
Join Date: Jun 2012
Programs: AA,UAL Gold,AS,DL,MRD PP
Posts: 138
I cannot add on any computer or mobile app. Been trying since last Sunday. I emailed last week when it took me 20 minutes to get an agent on phone and then 5 minutes to give all information that is stored if booking online. The response I got said that the site was under going a major overhaul that was completed on July 14th. Guess they did not fix the companion pass problem!
Jul 17, 2016, 5:26 pm
#19
Join Date: Jan 2010
Posts: 403
I had the problem last night. Today I had a different problem (though I've seen this many times before) where after submitting payment for companion, the screen "resets" and removes the traveler name and says "No First Name, No Last Name, etc." but there's no way to go on. I have to close browser, relogin and try again. I've had this problem for as long as I can remember and it can't possibly be user error as you couldn't purposely do this if you tried.
Jul 17, 2016, 8:33 pm
#20
Join Date: Mar 2007
Posts: 4,961
Be careful. I couldnt add online (got error message) so called in to add it. They did it online. Guess what? My companion now has two reservations with different confirmation numbers. Both worked and could check in. Now I have to call to see what is going on.
Jul 18, 2016, 1:39 pm
#21
Join Date: Sep 2013
Location: Phoenix, AZ
Programs: Southwest A-list & Companion Pass, Enterprise, Hilton, Wyndham, etc
Posts: 225
The problem I'm having is when I try to add a companion to a non revenue fight. Adding to a revenue fight works fine. Which brings to mind the very ugly possibiity that WN may be thinking companion pass is only good for revenue flights. Obviously this would reduce the value of both points and the companion pass.
Adding a companion to non revenue flights still works by phone, but it is a struggle, and you have to be careful as pointed out above, and in more ways than one. The wrong trusted traveler number was added to one such flight.
Flying is adventureous in some unique ways.
Adding a companion to non revenue flights still works by phone, but it is a struggle, and you have to be careful as pointed out above, and in more ways than one. The wrong trusted traveler number was added to one such flight.
Flying is adventureous in some unique ways.
Jul 21, 2016, 12:16 am
#23
Join Date: Sep 2013
Location: Phoenix, AZ
Programs: Southwest A-list & Companion Pass, Enterprise, Hilton, Wyndham, etc
Posts: 225
Jul 21, 2016, 7:30 am
#24
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
This might give us an indication as to how much of a system roll-back they did to get things back on their feet overnight last night.
Jul 21, 2016, 1:54 pm
#25
Join Date: Jul 2008
Location: Atlanta, GA Hub Captive
Programs: DL GM, FL A+ Elite, WN A List
Posts: 303
Someone will hopefully post today whether or not they are now able to add a Companion via the web/mobile "like normal" (2+ weeks ago?).
This might give us an indication as to how much of a system roll-back they did to get things back on their feet overnight last night.
This might give us an indication as to how much of a system roll-back they did to get things back on their feet overnight last night.
Same on mobile via the Android App.
Jul 21, 2016, 4:23 pm
#26
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Quite obvious now that yesterday's IT blowout and the so-far half-baked attempt at recovery had/has/will have nothing to do with SWA's self-inflicted trashing of existing functionality over a week ago.
I cannot imagine what the public-facing SWA Employees (airports, phones, etc.) must be going thru.
Jul 21, 2016, 8:38 pm
#27
Join Date: Jan 2010
Location: ATL
Posts: 1,919
Booked a round trip today thru my corp site, tried adding companion online with no luck, just added her on iPhone app for the $11.20, both flights in one transaction, only booked a round trip since I was already within my company 14 day no-no window and only wanted to get dinged once
Jul 22, 2016, 10:55 am
#28
Join Date: May 2014
Location: Dayton, OH
Programs: CarlsonGold,HHDiamond, SPGGold,ChoiceGold, *Silver, WNCompanionPass, ASMVPGold, HyattDiamond,IHGPlat
Posts: 255
All of a sudden I can't add companion on any of my bookings. I'm on hold with RR as I type - but I don't fall into the category described in thread above. The main account earns minimal points through Credit Card (as recently as last month), and the companion account is the one that gets transfers from Chase Ink and actually books the tickets. Of course, neither has had paid FLIGHTS in over 2 years.
J4H
J4H
Jul 22, 2016, 11:11 am
#29
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
All of a sudden I can't add companion on any of my bookings.
>>>> I'm on hold with RR as I type - but I don't fall into the category described in thread above. The main account earns minimal points through Credit Card (as recently as last month), and the companion account is the one that gets transfers from Chase Ink and actually books the tickets. Of course, neither has had paid FLIGHTS in over 2 years.
J4H
>>>> I'm on hold with RR as I type - but I don't fall into the category described in thread above. The main account earns minimal points through Credit Card (as recently as last month), and the companion account is the one that gets transfers from Chase Ink and actually books the tickets. Of course, neither has had paid FLIGHTS in over 2 years.
J4H
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Jul 22, 2016, 11:48 am
#30
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
The companion pass system is not working this morning.
Since companion pass holders are not revenue generators, this part of the crackerjack WN information technology system gets the least attention, in my experience.
Since companion pass holders are not revenue generators, this part of the crackerjack WN information technology system gets the least attention, in my experience.