Kick Tail Vouchers
Jun 2, 2014, 10:58 am
#1
Original Poster
Join Date: Sep 2011
Location: Austin
Programs: SPG Platnium, SWA A+, CP
Posts: 150
Kick Tail Vouchers
I just renewed my A+ status for next year and in the packet there were 8 black vouchers. At first glance I thought these were a newly designed drink ticket. Nope. They are vouchers that you can give to a WN employee so that they get recognition.
I am wondering how best to use these vouchers. Any ideas?
I am wondering how best to use these vouchers. Any ideas?
Jun 2, 2014, 12:05 pm
#3
Join Date: Jul 2011
Location: UK & US
Programs: BA Gold, UA Plat, A3* Gold, WN A+ CP, Marriott Plat Prem (LTP), Hilton Gold, Avis First, Hertz PC
Posts: 93
I got the same along with my renewal card last week. Yesterday I was talking to a WN flight attendant while waiting for everyone to board and asked her what they get from accumulating the Kick Tail vouchers.
She had never heard of them and when I showed them to her, had no idea. Encouraging. I assume it's a new initiative that just hasn't been fully communicated yet.
She had never heard of them and when I showed them to her, had no idea. Encouraging. I assume it's a new initiative that just hasn't been fully communicated yet.
Jun 2, 2014, 1:23 pm
#4
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
I want to send mine to some of our fine reps here at Flyer Talk. Is there a way to do that? Verity has helped me many times.
Jun 4, 2014, 9:18 am
#6
Join Date: Jul 2013
Posts: 5,813
Didi you just renew? It seems from the reports that they are issued with renewals.
Jun 4, 2014, 9:49 am
#7
Join Date: Aug 2010
Posts: 102
Kick Tail
Does anyone know how this benifts those who receive the coupons?
Jun 4, 2014, 10:04 am
#8
Join Date: Jul 2005
Location: IND
Programs: Marriott Platinum, SWA CP
Posts: 577
Did a bit of googling and found this in a 2008 document:
Operation: Kick Tail
Leaders can give Kick Tail-A-Grams to Employees
whom they witness embodying the Southwest Way.
This can include attending a Company event such as
Message to the Field or Chili Cookoff; participating
in a Local Culture Committee Event; participating in
a Share the Spirit Event; receiving a commendation
letter from an Internal or External Customer; or simply
creating a FUN moment for Coworkers. Names of Kick
Tail-A-Gram recipients are entered into a database so
that those Employees are eligible for monthly, quarterly,
and annual drawings. Outstanding prizes are awarded
to those Employees who win these drawings.
Seems like the new vouchers are an extension of this program. No idea if the system of drawings is still the "reward"...
Operation: Kick Tail
Leaders can give Kick Tail-A-Grams to Employees
whom they witness embodying the Southwest Way.
This can include attending a Company event such as
Message to the Field or Chili Cookoff; participating
in a Local Culture Committee Event; participating in
a Share the Spirit Event; receiving a commendation
letter from an Internal or External Customer; or simply
creating a FUN moment for Coworkers. Names of Kick
Tail-A-Gram recipients are entered into a database so
that those Employees are eligible for monthly, quarterly,
and annual drawings. Outstanding prizes are awarded
to those Employees who win these drawings.
Seems like the new vouchers are an extension of this program. No idea if the system of drawings is still the "reward"...
Jun 4, 2014, 12:38 pm
#9
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Did a bit of googling and found this in a 2008 document:
Operation: Kick Tail
Leaders can give Kick Tail-A-Grams to Employees
whom they witness embodying the Southwest Way.
This can include attending a Company event such as
Message to the Field or Chili Cookoff; participating
in a Local Culture Committee Event; participating in
a Share the Spirit Event; receiving a commendation
letter from an Internal or External Customer; or simply
creating a FUN moment for Coworkers. Names of Kick
Tail-A-Gram recipients are entered into a database so
that those Employees are eligible for monthly, quarterly,
and annual drawings. Outstanding prizes are awarded
to those Employees who win these drawings.
Seems like the new vouchers are an extension of this program. No idea if the system of drawings is still the "reward"...
Operation: Kick Tail
Leaders can give Kick Tail-A-Grams to Employees
whom they witness embodying the Southwest Way.
This can include attending a Company event such as
Message to the Field or Chili Cookoff; participating
in a Local Culture Committee Event; participating in
a Share the Spirit Event; receiving a commendation
letter from an Internal or External Customer; or simply
creating a FUN moment for Coworkers. Names of Kick
Tail-A-Gram recipients are entered into a database so
that those Employees are eligible for monthly, quarterly,
and annual drawings. Outstanding prizes are awarded
to those Employees who win these drawings.
Seems like the new vouchers are an extension of this program. No idea if the system of drawings is still the "reward"...
Jun 8, 2014, 12:31 pm
#10
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
This is also something AA has included in elite packages for awhile. I am told both US and AA employees are now eligible for the cash prizes when they submit the received certificates.
I just keep them in the bag to handout. The AA ones can be mailed on behalf of phone/online support too.
Rasheed
I just keep them in the bag to handout. The AA ones can be mailed on behalf of phone/online support too.
Rasheed
Jun 8, 2014, 12:44 pm
#11
Join Date: Mar 2012
Posts: 413
I asked the F/A on a flight I took yesterday about how it all works. Apparently this kick tail thing is different than what you are describing. That is a separate recognition program they do internally. The kick tail is for recognition and an entry into a monthly drawing that includes all employees for cash, something like 5 or 10 grand.
Jun 8, 2014, 4:26 pm
#12
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
I asked the F/A on a flight I took yesterday about how it all works. Apparently this kick tail thing is different than what you are describing. That is a separate recognition program they do internally. The kick tail is for recognition and an entry into a monthly drawing that includes all employees for cash, something like 5 or 10 grand.
Good to know that SWA HQ doesn't do any better of a job consistently communicating with their Employees than they do with their Customers.
Jun 8, 2014, 6:37 pm
#14
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Jun 8, 2014, 7:20 pm
#15
Join Date: Jun 2008
Location: Texas
Programs: Frequent Flyer
Posts: 435
The program with points is separate from the program called kick-tails (this has been an internal program for many years). One program is based on personal work requirements, the other is on accolades we received from other employees or good letters from customers that now includes directly from customers.
The kick-tail program offers monthly drawings for a cash prize, and quarterly drawings for a large cash prize, annually a fantastic cash prize. FA's are already talking about the customer kick-tails as they are being received by many FA's. It would really be helpful if customers would email about HQ why they didn't give out a kick-tail or why a flight was a disappointment.