A List envelope open and empty
Apr 30, 2013, 9:55 am
#1
Original Poster
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
A List envelope open and empty
So I hit A-list until the end of next year last week, got an envelope in the mail yesterday, only to see it is open and empty. I guess someone in the post office wants to go through security lines faster 
Apr 30, 2013, 11:44 am
#2
Join Date: Apr 2013
Location: Chicago
Programs: Southwest | A-list preferred + CP || Marriott | Gold
Posts: 70
That's strange, for sure. On the plus side, your boarding pass will say A-list on it so you can show that to get into the priority security lane. I don't know about the Fly-by for check-in, though.
Apr 30, 2013, 5:42 pm
#4
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Check to see if the envelope was ever sealed. The glue and or paper will show damage. You may need a magnifier. If it was never sealed, it was likely a missed stuff when the envelope should have been filled (rare but happens). I would still call CS and make sure that changes are made to personal info to prevent someone from using the info to get into the account. The main protection is the email address. If you have a public one, well, that could be a problem. However, changes will be sent to the email address on the account to which you have a separate password.
Apr 30, 2013, 5:58 pm
#5
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
Apr 30, 2013, 9:34 pm
#6
Join Date: May 2005
Posts: 4,867
Apr 30, 2013, 10:09 pm
#7
Suspended
Join Date: May 2012
Location: Alki. Seattle, WA
Programs: WN~A List Pref, CP, Hyatt-Diamond, Hilton Diamond, ANT~a Dave Matthews Addiction thing
Posts: 723
I've had my passport fall out when sent tru te mail to me. Stuff happens. Email CS. Replacement will show 7-10 days