Free Southwest WIFI for A+. "Number of tries exceeded". Can't log in
#1
Original Poster
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
Free Southwest WIFI for A+. "Number of tries exceeded". Can't log in
Check this out. I'm on a flight right now. Wifi kicks on at 10,000 feet a I immediately try to get my iPad and iPhone online. I go thru the process and log in and one device connects. I try to connect the 2nd device and an error "maximum number of tries exceeded. try again later" pops up. I go back the the first device and its no longer connected to the Internet. Out of luck. Keep trying and nothing. Frustrated, I decide to pay and it worked.
Don't know what the heck is up but I'm basically locked out of my SW account as I can't even get onto SWA.com. I ended up paying as I needed to get some work done.
I've connected multiple devices many times. Damn... When I fly with my family, all of us connect. Never an issue.
Anyone encounter this problem before?
Don't know what the heck is up but I'm basically locked out of my SW account as I can't even get onto SWA.com. I ended up paying as I needed to get some work done.
I've connected multiple devices many times. Damn... When I fly with my family, all of us connect. Never an issue.
Anyone encounter this problem before?
#2
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
Check this out. I'm on a flight right now. Wifi kicks on at 10,000 feet a I immediately try to get my iPad and iPhone online. I go thru the process and log in and one device connects. I try to connect the 2nd device and an error "maximum number of tries exceeded. try again later" pops up. I go back the the first device and its no longer connected to the Internet. Out of luck. Keep trying and nothing. Frustrated, I decide to pay and it worked.
Don't know what the heck is up but I'm basically locked out of my SW account as I can't even get onto SWA.com. I ended up paying as I needed to get some work done.
I've connected multiple devices many times. Damn... When I fly with my family, all of us connect. Never an issue.
Anyone encounter this problem before?
Don't know what the heck is up but I'm basically locked out of my SW account as I can't even get onto SWA.com. I ended up paying as I needed to get some work done.
I've connected multiple devices many times. Damn... When I fly with my family, all of us connect. Never an issue.
Anyone encounter this problem before?
#3
Original Poster
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
I called WN and this is exactly the case. Turns out, as I was logging in, my kid tried to log in and got the password wrong a few times. That locked us all out for 24 hours.
Called WN... They sent me a link to reset my password and told me to call customer service to discuss a refund. Lesson learned here.
Called WN... They sent me a link to reset my password and told me to call customer service to discuss a refund. Lesson learned here.
#4
Company Representative - Southwest Airlines
Join Date: Jun 2011
Location: Dallas, TX
Programs: SWA Customer Relations
Posts: 48
I called WN and this is exactly the case. Turns out, as I was logging in, my kid tried to log in and got the password wrong a few times. That locked us all out for 24 hours.
Called WN... They sent me a link to reset my password and told me to call customer service to discuss a refund. Lesson learned here.
Called WN... They sent me a link to reset my password and told me to call customer service to discuss a refund. Lesson learned here.