Free Southwest WIFI for A+. "Number of tries exceeded". Can't log in
Check this out. I'm on a flight right now. Wifi kicks on at 10,000 feet a I immediately try to get my iPad and iPhone online. I go thru the process and log in and one device connects. I try to connect the 2nd device and an error "maximum number of tries exceeded. try again later" pops up. I go back the the first device and its no longer connected to the Internet. Out of luck. Keep trying and nothing. Frustrated, I decide to pay and it worked.
Don't know what the heck is up but I'm basically locked out of my SW account as I can't even get onto SWA.com. I ended up paying as I needed to get some work done. I've connected multiple devices many times. Damn... When I fly with my family, all of us connect. Never an issue. Anyone encounter this problem before? |
Originally Posted by jb3t
(Post 20673475)
Check this out. I'm on a flight right now. Wifi kicks on at 10,000 feet a I immediately try to get my iPad and iPhone online. I go thru the process and log in and one device connects. I try to connect the 2nd device and an error "maximum number of tries exceeded. try again later" pops up. I go back the the first device and its no longer connected to the Internet. Out of luck. Keep trying and nothing. Frustrated, I decide to pay and it worked.
Don't know what the heck is up but I'm basically locked out of my SW account as I can't even get onto SWA.com. I ended up paying as I needed to get some work done. I've connected multiple devices many times. Damn... When I fly with my family, all of us connect. Never an issue. Anyone encounter this problem before? |
I called WN and this is exactly the case. Turns out, as I was logging in, my kid tried to log in and got the password wrong a few times. That locked us all out for 24 hours.
Called WN... They sent me a link to reset my password and told me to call customer service to discuss a refund. Lesson learned here. |
Originally Posted by jb3t
(Post 20674697)
I called WN and this is exactly the case. Turns out, as I was logging in, my kid tried to log in and got the password wrong a few times. That locked us all out for 24 hours.
Called WN... They sent me a link to reset my password and told me to call customer service to discuss a refund. Lesson learned here. |
Thanks,,, ill try CR tomorrow. If not, I'll shoot you a PM. Thanks.
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