If she waits until the credit expires (one year from date of purchase) she can ask to have it reissued as a Luv voucher, usable by anyone, for a cost of $75, which will be deduced from the balance. She has 6 months after expiration in which to request this, and the voucher will be good for 6 months from the date of issue.
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Originally Posted by alggag
The credit can only be used by the person's whose name was on the ticket. This was put into effect about a year or two ago.
Southwest's official line is that non-transferability of travel credits was always Southwest's policy, but enforcement of that restriction was delayed for 14 years due to software limitations. So it's not a devaluation, just expiration of a very long grace period.
On the bright side, Southwest gave more than adequate notice that this change was coming. The exact timing was a surprise, perhaps as a trap for fraudsters.
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After the expiration date of the credit, you can call customer relations and they will issue a LUV voucher for total - 75 fee and anyone can use it. I believe the expiration of the voucher will be 6 months. Of course, once you but the a ticket for a new person, the funds then get locked into that person's name.
Also, any ticket which has any portion of the ticket paid for with the LUV voucher cannot be further extended.