Credit for airfare not used: who may redeem
Aug 25, 2012, 10:51 pm
#1
Original Poster
Join Date: May 2002
Location: Sacramento, CA, US
Posts: 2,229
Credit for airfare not used: who may redeem
A colleague purchased nonrefundable tickets for her parents from Burbank to Las Vegas. The trip had to be canceled, but, as was customary, my colleage received credit for the value of the tickets.
Now, she would like to use that credit, but on trip(s) for herself, not her parents, who travel infrequently. SWA advised her that only her parents can redeem that credit.
Is that correct? Is my colleague out of luck?
Now, she would like to use that credit, but on trip(s) for herself, not her parents, who travel infrequently. SWA advised her that only her parents can redeem that credit.
Is that correct? Is my colleague out of luck?
Aug 26, 2012, 9:43 am
#3
Join Date: Mar 2011
Posts: 6,286
If she waits until the credit expires (one year from date of purchase) she can ask to have it reissued as a Luv voucher, usable by anyone, for a cost of $75, which will be deduced from the balance. She has 6 months after expiration in which to request this, and the voucher will be good for 6 months from the date of issue.
Aug 27, 2012, 11:04 am
#5
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,174
This situation illustrates why it is generally better to use points to reserve for people who seldom fly.
Aug 28, 2012, 2:13 pm
#6
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
On the bright side, Southwest gave more than adequate notice that this change was coming. The exact timing was a surprise, perhaps as a trap for fraudsters.
Aug 28, 2012, 3:07 pm
#7
Suspended
Join Date: Feb 2004
Posts: 4,188
Or, you will just have to learn from your own mistakes (like what I have done).
Sep 10, 2012, 9:19 pm
#9
Join Date: Apr 2009
Programs: DL Gold, UA PremExec, WN A+, Hyatt Diamond
Posts: 32
After the expiration date of the credit, you can call customer relations and they will issue a LUV voucher for total - 75 fee and anyone can use it. I believe the expiration of the voucher will be 6 months. Of course, once you but the a ticket for a new person, the funds then get locked into that person's name.
Also, any ticket which has any portion of the ticket paid for with the LUV voucher cannot be further extended.
Also, any ticket which has any portion of the ticket paid for with the LUV voucher cannot be further extended.