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Old Aug 19, 12, 9:46 am   #1
 
Join Date: Mar 2010
Posts: 37
issue with booking a 2013 companion fare

i have as of 45 days ago qualified to have a companion pass for 2013. However, i'm unable to book the companion on a flight in January at this point and I'm being told by SW 1-800 number that they don't have a specific date other than 'the end of the year' at which time i'll be able to book this -

Has anyone else had such an experience ?
nittanydave is offline   Reply With Quote
Old Aug 19, 12, 10:02 am   #2
 
Join Date: Oct 2007
Location: OAK
Programs: SWA Companion Pass, SWA A-list+, National Executive, Hilton Diamond
Posts: 146
Quote:
Originally Posted by nittanydave View Post
i have as of 45 days ago qualified to have a companion pass for 2013. However, i'm unable to book the companion on a flight in January at this point and I'm being told by SW 1-800 number that they don't have a specific date other than 'the end of the year' at which time i'll be able to book this -

Has anyone else had such an experience ?
That is odd. I re-qualified back in June and was able to book a CP flight on 1/2/13 within a day. It does still say it expires 12/31/12 still. I think that get fixed first of the year.
FlyingTigers is offline   Reply With Quote
Old Aug 19, 12, 10:10 am   #3
 
Join Date: Mar 2010
Posts: 37
Quote:
Originally Posted by FlyingTigers View Post
That is odd. I re-qualified back in June and was able to book a CP flight on 1/2/13 within a day. It does still say it expires 12/31/12 still. I think that get fixed first of the year.
that's what i tried to do - for a 1/1/13 flight - it lets you book the flight but when you go to 'purchase' it kicks me off the system. 1-800 service has no options for me
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Old Aug 19, 12, 12:13 pm   #4
 
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 9,016
Assuming you have sufficient WN points in your account, in the meantime book an award ticket for your Companion for that itinerary.

This can always be redeposited w/o penalty once you are able to book a ticket with your CP.

If there are no seats available when your CP becomes usable, call WN and they can switch it manually.
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toomanybooks is online now   Reply With Quote
Old Aug 21, 12, 9:16 am   #5
Company Representative - Southwest Airlines
 
Join Date: Aug 2012
Location: Dallas, TX
Programs: Southwest Airlines Rapid Rewards
Posts: 9
Quote:
Originally Posted by nittanydave View Post
i have as of 45 days ago qualified to have a companion pass for 2013. However, i'm unable to book the companion on a flight in January at this point and I'm being told by SW 1-800 number that they don't have a specific date other than 'the end of the year' at which time i'll be able to book this -

Has anyone else had such an experience ?
Hi nittanydave,

If you private message your Rapid Rewards number I can update your account to reflect next year's end date if you've qualified. In the future Customer Relations can manually process these requests as well.

Thanks!

Nicole, SWA Customer Relations
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Old Aug 21, 12, 11:09 am   #6
 
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN A+ w/CP, Hilton Diamond, Hyatt Platinum
Posts: 7,403
Quote:
Originally Posted by SouthwestNicole View Post
Hi nittanydave,

If you private message your Rapid Rewards number I can update your account to reflect next year's end date if you've qualified. In the future Customer Relations can manually process these requests as well.

Thanks!

Nicole, SWA Customer Relations
Welcome to the forum Nicole!
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Old Aug 21, 12, 11:34 am   #7
 
Join Date: Jan 2004
Location: TX
Programs: WN A List Preferred and CP, AA, IC Platinum, Hertz #1 Gold 5*
Posts: 1,201
Quote:
Originally Posted by SouthwestNicole View Post
Hi nittanydave,

If you private message your Rapid Rewards number I can update your account to reflect next year's end date if you've qualified. In the future Customer Relations can manually process these requests as well.

Thanks!

Nicole, SWA Customer Relations
Thank you Nicole for popping on here and offering to help!
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Old Aug 21, 12, 12:04 pm   #8
 
Join Date: Nov 2010
Programs: WN peon (was A+), IHG Plat Hilton HHonors Gold DL SkyPesos PM (still a peon) US Chmn, Hawaiian Haole
Posts: 1,158
This is almost a so-what, don't care. Your CP can book the very last available seat on any flight, so just wait until the award-winning WN booking engine can actually book the CP seat.

In the meantime, you could tie up the seat with a $$ or RR points reservation if you're still uncomfortable with not having it booked and then change / cancel when the CP seat is bookable.
johnslloyd is offline   Reply With Quote
Old Aug 22, 12, 9:49 am   #9
 
Join Date: Aug 2012
Posts: 1
I had to do this a few days ago. Call Rapid Rewards Customer Service at (214) 932‑0333. They will update your CP expiration date and add a Companion if needed. Then you can book flight yourself.
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