Group of 6...one not going but want to use her seat?
#1
Original Poster
Join Date: Feb 2002
Posts: 3,897
Group of 6...one not going but want to use her seat?
There is a group of 6 of us booked on one record.
One of the group is not going to take the outbound but will take the return.
We don't care about the credit for the outbound flight, but instead, would rather have use of her seat for comfort, etc..
Is it possible to check her in and just do this?
I see this could be problematic though because in the event of a full flight they might question why a seat is empty and they might not want a passenger on the manifest who is actually not really onboard.
Any suggestions?
One of the group is not going to take the outbound but will take the return.
We don't care about the credit for the outbound flight, but instead, would rather have use of her seat for comfort, etc..
Is it possible to check her in and just do this?
I see this could be problematic though because in the event of a full flight they might question why a seat is empty and they might not want a passenger on the manifest who is actually not really onboard.
Any suggestions?
#3
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,585
There is a group of 6 of us booked on one record.
One of the group is not going to take the outbound but will take the return.
We don't care about the credit for the outbound flight, but instead, would rather have use of her seat for comfort, etc..
Is it possible to check her in and just do this?
One of the group is not going to take the outbound but will take the return.
We don't care about the credit for the outbound flight, but instead, would rather have use of her seat for comfort, etc..
Is it possible to check her in and just do this?
Neither do you need to cancel the outbound for her, although it would be nice of you to ask the gate agent to delete her boarding pass and preserve the return reservation.
#4
Original Poster
Join Date: Feb 2002
Posts: 3,897
So if you print a boarding pass, I assume the gate agent won't take it if you tell them she's not going but you just want the seat, correct?
It would be necessary to make someone else in the group a customer of size other than the one not flying in order to preserve her seat? Could we use her existing fare on the outbound and keep her returnf are locked in too?
Seems kind of complicated!
It would be necessary to make someone else in the group a customer of size other than the one not flying in order to preserve her seat? Could we use her existing fare on the outbound and keep her returnf are locked in too?
Seems kind of complicated!
#5
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,585
If you don't fly the outbound the return does NOT cancel. The value of the outbound is reusable by the original traveler for up to a year from original purchase date. This feature is not like other airlines.
#6
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
Failure to Occupy Space
If a Passenger fails to occupy a confirmed space on a flight and Carrier fails to receive notice of the cancellation of the reservation at least ten minutes prior to the flight‟s scheduled departure time, Carrier may, in its sole discretion, cancel all reservations held by such Passenger on continuing or return flight segments
If a Passenger fails to occupy a confirmed space on a flight and Carrier fails to receive notice of the cancellation of the reservation at least ten minutes prior to the flight‟s scheduled departure time, Carrier may, in its sole discretion, cancel all reservations held by such Passenger on continuing or return flight segments
#7
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Water over the bridge now, but a good reason to book individual itineraries and one ways even if it is a big PITA to do so. That said, here is a suggestion that might get this fixed.
Call customer service and explain the situation and that you wish to have one of the six passengers split into its own PRN that consists of just the one way back. Tell them the reason that you want to do this. You are wanting to cancel just the outbound portion of that one PRN so it will not make a mess of the reservation for six people. You should end up with a single booking for the five remaining and a OW for the person with the missing outbound. Do not be surprised if the easiest way to do this is to cancel and rebook the entire itinerary as six individual ones so that the missing outbound can be canceled. You may end up with that passenger having unused TTF's for the cancelled leg of the trip on their name, depending on how it is handled.
This can be done. Whether it will be done is the question.
You may have more success contacting our personal FT gurus, southwestwhit, southwestgabe, or the others by PM with your dilemma. This is the sort of thing at which they excel.
Call customer service and explain the situation and that you wish to have one of the six passengers split into its own PRN that consists of just the one way back. Tell them the reason that you want to do this. You are wanting to cancel just the outbound portion of that one PRN so it will not make a mess of the reservation for six people. You should end up with a single booking for the five remaining and a OW for the person with the missing outbound. Do not be surprised if the easiest way to do this is to cancel and rebook the entire itinerary as six individual ones so that the missing outbound can be canceled. You may end up with that passenger having unused TTF's for the cancelled leg of the trip on their name, depending on how it is handled.
This can be done. Whether it will be done is the question.
You may have more success contacting our personal FT gurus, southwestwhit, southwestgabe, or the others by PM with your dilemma. This is the sort of thing at which they excel.
#8
Join Date: Feb 2004
Location: USA
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Posts: 5,158
Another solution is that when it's time to check-in for the flight and print boarding passes, do not checkmark the one passenger.
If the rest of you board without checking that person in, Southwest will not page the person or hold up boarding because they never checked in. That person will have ticketless travel funds for that one-way originating flight available within 24hrs of the flight they missed. Those funds will be in their name only, unless it was booked as full fare or business select in which case they are refundable.
You could also ask the gate agent to remove them from the flight to sell their seat to a standby/etc, however I don't believe the gate agent can truly delete the reservation (just a boarding pass) without it affecting the rest of the group on the same PNR, or affecting that person's return flight.
If the rest of you board without checking that person in, Southwest will not page the person or hold up boarding because they never checked in. That person will have ticketless travel funds for that one-way originating flight available within 24hrs of the flight they missed. Those funds will be in their name only, unless it was booked as full fare or business select in which case they are refundable.
You could also ask the gate agent to remove them from the flight to sell their seat to a standby/etc, however I don't believe the gate agent can truly delete the reservation (just a boarding pass) without it affecting the rest of the group on the same PNR, or affecting that person's return flight.
#9
Join Date: Feb 2008
Programs: SWA RR, CO One Pass, TAM Fidelidade, HA Miles, DL Skymiles, KLM Flying Blue
Posts: 1,165
[QUOTE=chuck1;19091567]There is a group of 6 of us booked on one record.
One of the group is not going to take the outbound but will take the return.
We don't care about the credit for the outbound flight, but instead, would rather have use of her seat for comfort, etc..
Is it possible to check her in and just do this?
I see this could be problematic though because in the event of a full flight they might question why a seat is empty and they might not want a passenger on the manifest who is actually not really onboard.
Any suggestions?[/QUO
Only problem i see if this empty is available, they will clear standbys and fill it up.
Good luck with this strategy.
One of the group is not going to take the outbound but will take the return.
We don't care about the credit for the outbound flight, but instead, would rather have use of her seat for comfort, etc..
Is it possible to check her in and just do this?
I see this could be problematic though because in the event of a full flight they might question why a seat is empty and they might not want a passenger on the manifest who is actually not really onboard.
Any suggestions?[/QUO
Only problem i see if this empty is available, they will clear standbys and fill it up.
Good luck with this strategy.
#10
#11
Join Date: Jan 2012
Location: In Exile
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Posts: 435
You could also ask the gate agent to remove them from the flight to sell their seat to a standby/etc, however I don't believe the gate agent can truly delete the reservation (just a boarding pass) without it affecting the rest of the group on the same PNR, or affecting that person's return flight.
Call customer service and explain the situation and that you wish to have one of the six passengers split into its own PRN that consists of just the one way back. Tell them the reason that you want to do this. You are wanting to cancel just the outbound portion of that one PRN so it will not make a mess of the reservation for six people.
Correct. You can give the BP and get charged for the flight if you want
Nobody here has ever reported having a return trip canceled after no-showing the outbound.
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OP - I would strongly advise you to not try this idea. The safest thing to do is to call res and explain to them what is going on and they will give you options what to do.
Last edited by PA42; Aug 12, 2012 at 11:45 pm
#14
Suspended
Join Date: Jun 2009
Posts: 3,098
WN is "open seating"..meaning this person did not have an assigned seat to start with, so there is no seat to be retained. There may be one less pax on the plane and if you don't inform WN one seat will remain open somewhere on the plane, but you won't know which seat that will be.