SW reduced airfare BUT I can't change payment because I paid partly with exp TTF's
I spoke to a SW rep and this policy sounds absurd.
I booked a one way flight costing $200 last week from point A to point B. I paid a portion ($60) of the fare with ticket-less travel funds (TTF) expiring Aug 2. I paid the rest ($140) of the fare with my credit card. I noticed today the same flight on the same day today costs $160. Southwest will match the price and give me a $40 credit in TTF which expires Aug 2. Why can't I get a credit card refund for the $40? Or why can't the expiration date of the $40 in TTF be one year from the date of the booked flight? What am I supposed to do with $40 in TTF that expires the next day after my flight? [I can't even give them to someone else to use!] |
You can extend expired TTF's, for $75. Boy, that helps, doesn't it?
You can go here for all the info you will ever need. |
Next time fly Delta and you will pay only a $150 change fee and if there's any ticket value left over, it's all yours
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Originally Posted by aubreyfromwheaton
(Post 19015653)
Next time fly Delta and you will pay only a $150 change fee and if there's any ticket value left over, it's all yours
|
Originally Posted by InkUnderNails
(Post 19015642)
You can extend expired TTF's, for $75. Boy, that helps, doesn't it?
You can go here for all the info you will ever need. What doesn't make sense to me is why southwest is automatically applying the expiration date of my credit card payment to the date of my TTF's! |
Originally Posted by odom4president
(Post 19016136)
my question isn't about extending the TTF's. why would i extend $40 of TTF and pay a $75 fee?
What doesn't make sense to me is why southwest is automatically applying the expiration date of my credit card payment to the date of my TTF's! |
Originally Posted by odom4president
(Post 19016136)
my question isn't about extending the TTF's. why would i extend $40 of TTF and pay a $75 fee?
What doesn't make sense to me is why southwest is automatically applying the expiration date of my credit card payment to the date of my TTF's! |
As for this part,
Originally Posted by odom4president
(Post 19015450)
Why can't I get a credit card refund for the $40?
|
In my failed attempt a humor, I may have obfuscated the matter. In the simplest terms possible:
TTF's are good for one year unless extended by a $75 fee subtracted from the available funds. Not a bad deal for a $400 ticket and beats the $150 most charge for any change. When buying a ticket, WN does not bother to keep up with which finds were used nor the date they will expire and keep a separate list. They take the the funds that expire first and apply that all of the funds. Had you cancelled the flight, you would have had a TTF good through Aug 2 for $200 that you could have extended for $75. Yes, it stinks. It beats a $150 change fee though. Bottom line for the OP, no real benefit from the sale fare. And, do not use expiring funds for flights you might want to change. One more thing as if it matters. Within 24 hours of the original purchase, you could have put it back on the card by cancelling, taking the refund, and re-booking. |
Originally Posted by InkUnderNails
(Post 19017279)
One more thing as if it matters. Within 24 hours of the original purchase, you could have put it back on the card by cancelling, taking the refund, and re-booking.
|
Originally Posted by odom4president
(Post 19015450)
I booked a one way flight costing $200 last week from point A to point B.
I paid a portion ($60) of the fare with ticket-less travel funds (TTF) expiring Aug 2. I paid the rest ($140) of the fare with my credit card. |
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