Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Southwest Airlines | Rapid Rewards
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Dec 29, 11, 2:57 pm   #1
 
Join Date: Jul 2009
Posts: 17
Mobile Boarding Passes?

Anyone know if Southwest is planning on starting to take boarding passes from cell phones like some of the other airlines are starting to do?

Seems like it would be a great enhancement if they started doing that.
bruin18 is offline   Reply With Quote
Old Dec 29, 11, 3:21 pm   #2
 
Join Date: Dec 2004
Location: LAX
Programs: WN A-List Preferred
Posts: 883
I always wondered how the TSA employees would respond when presented with an electronic boarding pass at the security checkpoint.
Dunbar is offline   Reply With Quote
Old Dec 29, 11, 5:52 pm   #3
 
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
What do you mean "how they would respond"? They take your phone and scan the barcode on the little reader, look at your id, and send you on your way.
mritty is offline   Reply With Quote
Old Dec 30, 11, 12:47 am   #4
 
Join Date: Feb 2004
Programs: WN Rapid Rewards, Hertz 5*
Posts: 1,827
not going to happen.

have you ever seen 137 people walk by one tsa screener in 10 minutes? let alone a screener with that many people with various screen size cell phones.

I saw a continental gate at CLE having the toughest time with those scanners. they had to guess how to operate many users' cell phones in order to resize/zoom in on the barcode to scan. many times, after holding up the line for a few minues, they were unsuccessful and sent back to the ticketing agent for a reprint.
expert7700 is offline   Reply With Quote
Old Dec 30, 11, 4:29 am   #5
 
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 985
I have seen this go haywire a couple of times in Seattle. The TSA agent was not able to scan the phone, so he sent them back out....after they had waited in line, they had to do it all over again. One guy was a complete jerk about it, knocking over the ropes as he went under them.

I personally will always print my boarding pass for that reason alone. I never want to be sent away, only to return and have to stand in line again.
tatterdema is offline   Reply With Quote
Old Dec 30, 11, 4:50 am   #6
 
Join Date: May 2005
Programs: spg (Plt) Hilton (gold) Marriott (silver) WN (CP & A-listerP) Delta Silver AA gold
Posts: 80
I use the cell phone boarding pass all the time on AA. Works both at TSA and gate. In MCO last week the TSA lane that I selected didn't have a digital reader so the TSA agent went to another lane and read it.

It is the way of the future. I hope SWA gets with the progam. Makes my life much easier.
goghd is offline   Reply With Quote
Old Dec 30, 11, 7:48 am   #7
 
Join Date: Jul 2010
Location: NJ
Programs: Avis Preferred, Hertz #1 Gold, National Exective, United Premier Silver
Posts: 1,363
Smile

Quote:
Originally Posted by goghd View Post
I use the cell phone boarding pass all the time on AA. Works both at TSA and gate. In MCO last week the TSA lane that I selected didn't have a digital reader so the TSA agent went to another lane and read it.

It is the way of the future. I hope SWA gets with the progam. Makes my life much easier.
+1

I use the mobile BP all the time on UA/CO, and have never had an issue with a scanner being able to read the barcode. In fact the airlines app saves the BP on your device, opposed to having to open it in your browser, and hope you have reception at the gate. I think the biggest problem with reading the barcode is that people's brigtness is turned down low. You almost need it set at 100% to be read.
__________________
coming Soon
kwildnj is offline   Reply With Quote
Old Dec 30, 11, 10:04 am   #8
 
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN A+ w/CP, Hilton Diamond, Hyatt Platinum
Posts: 7,432
I do not use it as I hate it when they make their magic squiggle on my screen.
__________________
The Consultant's Dilemma: You can't tell a man he has an ugly baby.
InkUnderNails is offline   Reply With Quote
Old Dec 30, 11, 6:39 pm   #9
 
Join Date: Dec 2006
Location: Los Angeles, North Mexico 90034
Programs: Marriott PP, SPG Gold, AmEx Plat, National EE, WN/FL A(L)+
Posts: 1,897
At first I was dubious about how well a scanner could read a mobile-phone's screen, but I've been using the Starbucks Mobile app for ~9 mos now on a couple of different Android phones and it's worked every time, so maybe it's near-universally feasible after all?
__________________
I'm finally done commuting to work!
kennycrudup is offline   Reply With Quote
Old Dec 30, 11, 8:01 pm   #10
 
Join Date: Jan 2010
Location: Houston (HOU)
Programs: WN A-minus/CP;FL;UA
Posts: 1,542
My only experience with mobile BPs was on a CO flight last winter. TSA was having some issue with the scanner at their checkpoint and basically kicking out anybody with a mobile BP and ordering them to come back with paper copies. Thankfully, I had chosen to use a paper BP and got through without issue. Granted, that wasn't CO's fault (at least, I'm assuming it wasn't on their end) but I would like to remove any chance of there being an issue at times like that. That said, WN needs to offer it as an option for those who are comfortable with it.
alggag is offline   Reply With Quote
Old Dec 31, 11, 8:23 am   #11
 
Join Date: Nov 2010
Programs: WN peon (was A+), IHG Plat Hilton HHonors Gold DL SkyPesos PM (still a peon) US Chmn, Hawaiian Haole
Posts: 1,162
I used it routinely on Delta. I print out a backup paper BP just in case, but have never had to use the paper one at any airport where TSA has the scanners. I also make sure I refresh the screen just prior to getting to the checkpoint. Not all Delta gates have the scanners, but I also use it to board at those gates where Delta has a scanner.
johnslloyd is offline   Reply With Quote
Old Dec 31, 11, 2:41 pm   #12
 
Join Date: Dec 2011
Posts: 1,176
Quote:
Originally Posted by Dunbar View Post
I always wondered how the TSA employees would respond when presented with an electronic boarding pass at the security checkpoint.
What do you mean exactly? I flew around 60 flights in 2011 and didn't use a paper boarding pass once. Mobile the whole way. The TSA agent just looks at the screen once you scan it. Easier and faster than paper.

On topic though - It would be nice for WN to get mobile boarding passes. I use them rarely but when I do I always wish I had the possibility for a mobile boarding pass.
UnitedFlyGuy is offline   Reply With Quote
Old Jan 2, 12, 4:43 pm   #13
 
Join Date: Dec 2004
Location: LAX
Programs: WN A-List Preferred
Posts: 883
Quote:
Originally Posted by UnitedFlyGuy View Post
What do you mean exactly? I flew around 60 flights in 2011 and didn't use a paper boarding pass once. Mobile the whole way. The TSA agent just looks at the screen once you scan it. Easier and faster than paper
Well, for one thing they scribble on paper boarding passes to indicate that they've checked it against your ID. I guess the scanning of the BP is what they do for mobile BP's? Since TSA's policies aren't standardized I could just see them causing problems until they are commonplace. I've never actually seen somebody use one out in the wild.
Dunbar is offline   Reply With Quote
Old Jan 2, 12, 5:18 pm   #14
 
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: No change fees keep me tied to WN. Choice hotels primarily.
Posts: 4,534
Quote:
Originally Posted by Dunbar View Post
Well, for one thing they scribble on paper boarding passes to indicate that they've checked it against your ID.
No they don't. They scribble on paper boarding passes in a feeble attempt to keep track of people who go through the same security check point multiple times.

That scribble or stamp is not needed for anything. Consider the person who transfers to another flight with a different boarding pass within security.
lougord99 is offline   Reply With Quote
Old Jan 3, 12, 8:04 am   #15
 
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN A+ w/CP, Hilton Diamond, Hyatt Platinum
Posts: 7,432
Mobile boarding passes? The paper ones are not immobile. They are real easy to move around.

(Please, no posts about how stupid I am. It's a joke.)

If we are talking about electronic boarding passes, then the language works.

I am reminded of a friend that gave his dad a battery powered screwdriver. His dad wanted to know what it was. "It's a cordless screwdriver." Dad's answer, "So, whats the big deal, none of my old screwdrivers have cords."
__________________
The Consultant's Dilemma: You can't tell a man he has an ugly baby.
InkUnderNails is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 11:34 am.