Help with Weather Cancellation
Jan 1, 2012, 11:38 pm
#1
Original Poster
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Help with Weather Cancellation
Not much experience with WN. UA flyer here......so don't bash please. 
Trying to help out my brother-in-law. He just got a call advising him that his flight tomorrow out of SAN to BWI Via MDW was cancelled due to fog. They said that the only thing they could do was to rebook him out of his original departure city two days later.
My brother-in-law identified a flight tomorrow out of LAX to BWI (he would drive to LAX early tomorrow morning) but WN says they must charge him a $200 fare difference. Is this really the policy.....
Trying to help out my brother-in-law. He just got a call advising him that his flight tomorrow out of SAN to BWI Via MDW was cancelled due to fog. They said that the only thing they could do was to rebook him out of his original departure city two days later.
My brother-in-law identified a flight tomorrow out of LAX to BWI (he would drive to LAX early tomorrow morning) but WN says they must charge him a $200 fare difference. Is this really the policy.....
Jan 2, 2012, 12:15 am
#2
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,191
-book "anytime" fare (refundable) ticket for the route he wants (saves the seat from selling out)
-call WN's 800#, ask for a supervisor who can look up reason for cancellationand has authority to rebook
-call WN's 800#, ask for a supervisor who can look up reason for cancellationand has authority to rebook
Jan 2, 2012, 8:28 am
#3
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Look at ONT and SNA also, both are as close than LAX. Also a cancelled flight should get a full refund. He could then just rebook on a new ticket. The new ticket may indeed be higher as it is last minute, so check both and pick the best option. What they are trying to do is change the existing which will get the fare upgrade.
They should really accommodate you out of any airport of your choice since it was a cancellation. Is he working with ticketing at the airport? He should call customer service and work that option. They seem to have more tools available than the ticket agents at the airport.
They should really accommodate you out of any airport of your choice since it was a cancellation. Is he working with ticketing at the airport? He should call customer service and work that option. They seem to have more tools available than the ticket agents at the airport.
Last edited by InkUnderNails; Jan 2, 2012 at 8:36 am Reason: Misread original airport
Jan 2, 2012, 10:53 am
#5
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Jan 2, 2012, 10:56 am
#6
Join Date: Jan 2003
Location: STL
Programs: Hhonors Diamond, Southwest A-list Preferred, Delta Million Miler
Posts: 362
Not much experience with WN. UA flyer here......so don't bash please.
Trying to help out my brother-in-law. He just got a call advising him that his flight tomorrow out of SAN to BWI Via MDW was cancelled due to fog. They said that the only thing they could do was to rebook him out of his original departure city two days later.
My brother-in-law identified a flight tomorrow out of LAX to BWI (he would drive to LAX early tomorrow morning) but WN says they must charge him a $200 fare difference. Is this really the policy.....
Trying to help out my brother-in-law. He just got a call advising him that his flight tomorrow out of SAN to BWI Via MDW was cancelled due to fog. They said that the only thing they could do was to rebook him out of his original departure city two days later.
My brother-in-law identified a flight tomorrow out of LAX to BWI (he would drive to LAX early tomorrow morning) but WN says they must charge him a $200 fare difference. Is this really the policy.....
Jan 2, 2012, 11:28 am
#7
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Ther wouldn't move him to a LAX flight because it's not a coterminal with SAN. If he was on a SNA-BWI routing it would be no problem to move to a LAX flight.
Glad he was able to get a lower cost option though.
Ther wouldn't move him to a LAX flight because it's not a coterminal with SAN. If he was on a SNA-BWI routing it would be no problem to move to a LAX flight.
Glad he was able to get a lower cost option though.
Jan 2, 2012, 12:48 pm
#8
Join Date: May 2011
Location: California
Programs: AA ExP, SPG Gold, HHonors Gold
Posts: 26
My flight into SAN was diverted back to SJC halfway through, due to fog as well.
Question for those who have booked a RR points flight and volunteered to give up their seats for the $300 LUV voucher - because I booked the flight originally by points, the value of my ticket is $0, correct? I searched the forums and there were a few posts from 2010 stating that the RR award bookings were technically worth $100, but I don't know if that has changed since switching over to 2.0?
Any clarification would be greatly appreciated.
Thanks!
Question for those who have booked a RR points flight and volunteered to give up their seats for the $300 LUV voucher - because I booked the flight originally by points, the value of my ticket is $0, correct? I searched the forums and there were a few posts from 2010 stating that the RR award bookings were technically worth $100, but I don't know if that has changed since switching over to 2.0?
Any clarification would be greatly appreciated.
Thanks!
Jan 2, 2012, 5:30 pm
#9
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,267
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Ther wouldn't move him to a LAX flight because it's not a coterminal with SAN. If he was on a SNA-BWI routing it would be no problem to move to a LAX flight.
Glad he was able to get a lower cost option though.
Ther wouldn't move him to a LAX flight because it's not a coterminal with SAN. If he was on a SNA-BWI routing it would be no problem to move to a LAX flight.
Glad he was able to get a lower cost option though.
Jan 3, 2012, 11:23 am
#10
Join Date: Mar 2011
Programs: Southwest A-List Preferred and CP, Marriott Platinum, National Executive Elite
Posts: 158
In my experience taking a voluntary bump on a flight booked using points, I received a voucher for $300 plus the cash amount of the ticket I had purchased using RR2.0 points. (For example, I had booked a $113 WGA fare using points, and received a voucher for $413.)
Jan 3, 2012, 12:22 pm
#11
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
While that's true about them not being coterminals, WN should allow some bending of the rules in light of the continuing fog issues in SAN and the impact it has had and will continue to have and temporarily allow LAX, SNA, and possibly ONT as options for displaced SAN travelers.
Jan 3, 2012, 12:34 pm
#12
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,564
While that's true about them not being coterminals, WN should allow some bending of the rules in light of the continuing fog issues in SAN and the impact it has had and will continue to have and temporarily allow LAX, SNA, and possibly ONT as options for displaced SAN travelers.
to Southwest on this one.
Jan 3, 2012, 12:47 pm
#13
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
US Cheaper than WN
Tells you something that US on a last minute TCON is cheaper than WN. Real lesson is to forget WN going forward. Any real carrier would have rebooked in IRROPS on any reasonably available flight.
Jan 3, 2012, 2:33 pm
#14
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
Jan 3, 2012, 5:45 pm
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262