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Old Oct 17, 11, 5:38 am   #1
 
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
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Is Hidden City still explicitly allowed?

It is a common statement here on FT that Southwest "explicitly allows" Hidden City bookings. In fact, the Wiki even claims:
Quote:
In case you were worried about getting caught breaking the rules, read this. The Customer Service Commitment document posted at southwest.com states "SWA does not prohibit or penalize what is commonly known as 'hidden city' ticketing, nor does it prohibit or penalize what is commonly known as 'back to back' ticketing. 'Hidden city' and 'back to back' reservations and tickets are authorized for travel on SWA." The two-step and similar variants are perfectly OK to 'fess up to on Southwest.
The problem is, the CSC does not, in fact, say that. In fact, the word "hidden" does not appear in either the CSC: http://www.southwest.com/assets/pdfs...commitment.pdf
nor the Contract of Carriage:
http://www.southwest.com/assets/pdfs...f-carriage.pdf

Can anyone find a reference in either of these two documents to the practice of Hidden City booking that doesn't actually refer to it as Hidden City booking? If not, I think it's time to stop claiming that it's explicitly allowed, and prepare for the moment when they decide to start making it disallowed.
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Old Oct 17, 11, 6:18 am   #2
 
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It absolutely was in the Customer Service Commitment, but you seem to be correct, it no longer is. It would seem that once again WN has quietly made a policy change without telling anyone.

While the Contract of Carriage is archived on the 'wayback machine', the customer service commitment does not seem to be, so I can't find when they made this change.
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Old Oct 17, 11, 8:30 am   #3
 
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A Google search for the phrase "hidden city" on southwest.com turns up nothing.

Interesting. It just keeps getting worse, doesn't it?

By the way, Google search on a specific site is one of the most useful search techniques I know, and simple. In the present case, enter this into Google:

"hidden city" site:southwest.com
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Old Oct 17, 11, 7:49 pm   #4
 
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Smells to me like another few degrees bump in the frog pot.
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Old Oct 17, 11, 8:36 pm   #5
 
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paging ftnoob, or anyone who might have an old copy of the customer service committment or contract of carriage PDF....
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Old Oct 17, 11, 10:29 pm   #6
 
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Knew this was happening sometime ago. It's getting harder and harder to even book hidden city tix. They've gotten better at closing the schedule to prohibit this trick. This is no accident.

I do have a couple hidden city tix booked and will report back after I've flown them as to how they post. Still a few months out.
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Old Oct 19, 11, 11:21 pm   #7
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Web site reorganizations make it trickier to find stuff in the WayBackMachine, but it does have some copies of the old CSCs explicitly allowing hidden city bookings. I didn't do an exhaustive search, but here is one example from 14-Dec-2005 (pdf).

Quote:
With respect to all of our fares, Southwest Airlines does not prohibit or penalize what is
commonly known as “hidden city” ticketing, nor does it prohibit or penalize what is
commonly known as “back to back” ticketing. “Hidden city” and “back to back”
reservations and tickets are authorized for travel on Southwest Airlines. It is important to
note that your luggage will be checked to the final destination shown on your ticket.
Should you choose to deplane at a stopover or connection point, you will be responsible
for making arrangements to have your luggage delivered to you. Southwest will not
entertain a lost or delayed baggage claim or interim expenses in this circumstance
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Old Oct 19, 11, 11:45 pm   #8
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And here is the 10-10-10 version, which also includes the language explicitly allowing hidden city and back-to-back ticketing.
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Old Sep 2, 13, 11:16 pm   #9
 
Join Date: Mar 2013
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Appreciate everyone contributing! I will use my hidden city ticket purchased with points and ask the WN rep at the initial boarding gate to delete my second leg. The next day I fly WN out of the hidden city. Regarding the legacy carriers you are frequently advised to book with a different carrier when flying back out of your hidden city destination from the previous flight in. Based on everything that has been shared here, WN's COC does not expressly prohibit hidden city bookings (the only major airline that hasn't) though WN no longer explicated condones them. So my flying out of the hidden city on WN the next day shouldn't be an issue for them.

Last edited by Captain ZZ; Sep 2, 13 at 11:42 pm.
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Old Sep 3, 13, 5:10 am   #10
 
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Quote:
Originally Posted by Captain ZZ View Post
Appreciate everyone contributing! I will use my hidden city ticket purchased with points and ask the WN rep at the initial boarding gate to delete my second leg. The next day I fly WN out of the hidden city. Regarding the legacy carriers you are frequently advised to book with a different carrier when flying back out of your hidden city destination from the previous flight in. Based on everything that has been shared here, WN's COC does not expressly prohibit hidden city bookings (the only major airline that hasn't) though WN no longer explicated condones them. So my flying out of the hidden city on WN the next day shouldn't be an issue for them.
Hidden city is only allowed for proletariats. Make sure you qualify and are carrying your proletariat card.
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Old Sep 3, 13, 9:47 am   #11
 
Join Date: Mar 2013
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Quote:
Originally Posted by InkUnderNails View Post
Hidden city is only allowed for proletariats. Make sure you qualify and are carrying your proletariat card.
As a card-carrying proletariat I am all good to go.
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