Late posting of Chase Southwest RR Credit Card points in Oct....
My Chase RR CC statement closed on 10/6 and my points still have not posted to my SW account on 10/11. I have never had to wait this long for the RR CC points to post. Is anyone else experiencing this?
The points are shown as earned on my Chase statement. How many days should I give this before I call Southwest?
I called Chase and spoke with a CSA, she said the normal time for the points to post is between 8 - 10 days and up to 30. I was like.....ummm, no, the norm time is 1 - 3 days. She said to give it until Friday, 10/14. If the points still haven't posted, call then. Okay...I definitely will.
Last month my points took 10 days to post - up until then they had posted the next day. When I called, I was also told the normal posting time is 7-10 days and it could take as long as 30 days. This month just closed and they have not posted yet.
I haven't used my WN card in a few months, but there have been two times this year when the points posted late. The first statement after RR2 rolled out on, it was almost a week. And there was another month this year where it took over a week. In the days of RR 1.0 the credits posted within 2 days.
I noticed the same thing with Hilton as welel. Hilton credits posted right away with RR 1.0 and there were a couple stays I never changed partners on with RR 2.0 and one of those stays took almost a month to post with WN.
Just checked my statement this a.m...still, NO POINTS! I am getting very frustrated. What is going on here? Does the problem lie with Chase or Southwest?
Agreed, the "up to 30 days" excuse is a lie, as toomanybooks stated. Mr. drooley and I have used the Chase SW Visas for many years, and I am sure I have never waited more than 1-2 days for the points. I will make some calls today.