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Old Mar 13, 11, 6:10 pm   #1
 
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
Claim past flight points?

With the website revamp, has anyone managed to find a link to Add credit (points) for past flights that didn't have an RR# attached originally? The Southwest.com FAQ has clearly not been updated with this new information:
Quote:
Originally Posted by http://www.southwest.com/html/generated/help/faqs/rapid_rewards_missing_rapid_rewards_credits_faq.ht ml
You may request past flight credit through the MySouthwest section of southwest.com (password required). After logging into your MySouthwest account:

Select the "Add Past Flight Credit" option from the toolbar on the left-hand side of your screen
Not only is there not a "Add Past Flight Credit" option on the toolbar on the left-hand side of the screen, there is no toolbar on the left-hand side of the screen.... The closest I can find to this option is the "Add Rapid Rewards Number" under travel tools, but that seems to only be for adding your account number to an upcoming trip, not a past trip.

Can anyone else find the link anywhere?
mritty is offline   Reply With Quote
Old Mar 13, 11, 6:22 pm   #2
 
Join Date: Feb 2002
Location: new york,ny
Posts: 186
Quote:
Originally Posted by mritty View Post
With the website revamp, has anyone managed to find a link to Add credit (points) for past flights that didn't have an RR# attached originally? The Southwest.com FAQ has clearly not been updated with this new information:


Not only is there not a "Add Past Flight Credit" option on the toolbar on the left-hand side of the screen, there is no toolbar on the left-hand side of the screen.... The closest I can find to this option is the "Add Rapid Rewards Number" under travel tools, but that seems to only be for adding your account number to an upcoming trip, not a past trip.

Can anyone else find the link anywhere?
TRy This
http://www.southwest.com/account/rap...panyName=&cid=

but I entered some Tuesday ( reentered Thurs ) and have not received points or e-mail yet so dont get hopes high.
bjdsave is offline   Reply With Quote
Old Mar 13, 11, 6:23 pm   #3
 
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
Thanks! Now.... so I don't have to come back to this thread every time - how'd you find that? ;-)
mritty is offline   Reply With Quote
Old Mar 13, 11, 6:24 pm   #4
 
Join Date: Feb 2002
Location: new york,ny
Posts: 186
Quote:
Originally Posted by bjdsave View Post
TRy This
http://www.southwest.com/account/rap...panyName=&cid=

but I entered some Tuesday ( reentered Thurs ) and have not received points or e-mail yet so dont get hopes high.
Just noticed that you must be logged in to use the link.
There is a little pull-down box under "Quick Links" that includes request past credit.
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Old Mar 14, 11, 6:43 am   #5
 
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
Thanks for the help. I created an account for my frequent travel partner, and added the three flights we've taken together in the past year. Two of them showed up under her Flight History and the points were listed in her account almost immediately. The third (the least recent one) hasn't shown up yet, however. Kinda odd. Also, fwiw, the one of the two that did post was pre-3/1/11 and the points deposited were 1200, rather than based on the fare.
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