RR2.0 Login Problems - Solutions?
Mar 1, 2011, 1:13 pm
#91
Join Date: Sep 2002
Location: SLC, UT
Programs: SPG Plat, HH Diamond, AA LT Gold, SouthWest Comp Pass
Posts: 185
I was unable to log in this morning.
Now, I was able to, and to set up my new userid (a feature I like) and click around a bit. But it's painfully slow. I'm also in IT, and I give the load test team an F on this one. Yes, I'm sure there's a lot of traffic today, but someday there will be a big sale, or a big snowstorm, and it'll be just as bad.
And only some of my past and future trips show up. And if there's somewhere that shows my pre-conversion credit total, I can't find it.
Now, I was able to, and to set up my new userid (a feature I like) and click around a bit. But it's painfully slow. I'm also in IT, and I give the load test team an F on this one. Yes, I'm sure there's a lot of traffic today, but someday there will be a big sale, or a big snowstorm, and it'll be just as bad.
And only some of my past and future trips show up. And if there's somewhere that shows my pre-conversion credit total, I can't find it.
When exactly did it go down? Was it midnight Saturday night?
So we are approaching 72 hours? Surely they could have planned the changeover better and been better prepared. 72 hours is a long time!
They have broken one of the cardinal rules in IT; keep everyone informed! Yes I know the upgrade is extensive and very complicated. Yes I know that delays and setbacks are inevitable. These are the realities of an upgrade and make it even more important to keep everyone informed.
Anything would be better than what they have done. A mass email, a webpage showing updates and the status...anything!
Sigh...
Mar 1, 2011, 1:18 pm
#92
Join Date: Mar 2007
Location: MCO (Orlando, Florida)
Programs: AA Gold, WN P+, Hertz President's Circle, Marriott Platinum Premier, Hilton Diamond
Posts: 209
Still Down
We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
Mar 1, 2011, 1:34 pm
#93
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
From FB:
Southwest Airlines We are aware of the issues with southwest.com today. We have all hands on deck to resolve the issues as quickly as possible. As you may know, we are launching our All-New Rapid Rewards program today, and we appreciate your patience as we work to get the site back up to speed!
Mar 1, 2011, 1:54 pm
#95
Join Date: Mar 2010
Location: SJC, Northern Cal.
Programs: SWA RR BIS 6.2M, A+'20, CP'20, AA, UA Gold, Hertz PC, Hilton Diamond
Posts: 909
SWABIZ Officially offline- notice
Just tried to log into SWABIZ-
"This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
Please try again later. We apologize for any inconvenience this may cause.
If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792)."
"This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
Please try again later. We apologize for any inconvenience this may cause.
If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792)."
Mar 1, 2011, 2:06 pm
#96
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
Obviously Southwest should have started the New Rapid Rewards exactly one month later.
Then we would have been better prepared for what has happened...
Then we would have been better prepared for what has happened...
Mar 1, 2011, 2:13 pm
#97
Join Date: Sep 2010
Location: Usually LAX or SFO but sometimes MIA in the winter or LCY or PVK in the summer and every now and then SIN or SGN
Programs: in ASM, APL & C++ but never Java
Posts: 159
Very frustrating, resorted to calling and hold time was estimated ~20 mins (hung up after 5)
Mar 1, 2011, 2:19 pm
#98
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
hey everyone,
I know you are frustrated, and I am sorry. I wish I had an update but I don't, and I apologize for that. It is all hands on deck with our Technology and Marketing folks. But I know that's little consolation. If I hear something, I will share.
I know you are frustrated, and I am sorry. I wish I had an update but I don't, and I apologize for that. It is all hands on deck with our Technology and Marketing folks. But I know that's little consolation. If I hear something, I will share.
Mar 1, 2011, 2:21 pm
#99
Join Date: Nov 2008
Posts: 16
Thanks for the update Brian. Doesn't seem like this upgrade went as planned.
Mar 1, 2011, 2:22 pm
#100
Join Date: Oct 2007
Location: OAK
Programs: SWA Companion Pass, SWA A-list+, National Executive, Hilton Diamond
Posts: 146
Not a problem at all. Just booked my Friday flight on Virgin America.
Mar 1, 2011, 2:24 pm
#101
Join Date: Feb 2010
Location: LA & SF, CA
Programs: SWA, UAL, SPG, AA
Posts: 148
Good luck!
Mar 1, 2011, 2:32 pm
#102
Join Date: Jan 2011
Location: MDW
Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
Posts: 425
Good luck sorting this out. I give up for today. Just glad I don't need to make any changes or book a flight today.....
Mar 1, 2011, 2:34 pm
#103
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Thanks for checking in.
Mar 1, 2011, 2:45 pm
#105
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)
Can't log in either. I am also in IT and I think that an "F" is being kind.
When exactly did it go down? Was it midnight Saturday night?
So we are approaching 72 hours? Surely they could have planned the changeover better and been better prepared. 72 hours is a long time!
They have broken one of the cardinal rules in IT; keep everyone informed! Yes I know the upgrade is extensive and very complicated. Yes I know that delays and setbacks are inevitable. These are the realities of an upgrade and make it even more important to keep everyone informed.
Anything would be better than what they have done. A mass email, a webpage showing updates and the status...anything!
Sigh...
the site was just as bad with errors as soon as it launched at 5am.hab eastern. they couldn't have had more than 1% of their average customer load at the time.
how will it handle 99% more? what about during a fare sale whev load goes up 5000%?
Originally Posted by luv2buynfly
I was unable to log in this morning.
Now, I was able to, and to set up my new userid (a feature I like) and click around a bit. But it's painfully slow. I'm also in IT, and I give the load test team an F on this one. Yes, I'm sure there's a lot of traffic today, but someday there will be a big sale, or a big snowstorm, and it'll be just as bad.
And only some of my past and future trips show up. And if there's somewhere that shows my pre-conversion credit total, I can't find it.
Now, I was able to, and to set up my new userid (a feature I like) and click around a bit. But it's painfully slow. I'm also in IT, and I give the load test team an F on this one. Yes, I'm sure there's a lot of traffic today, but someday there will be a big sale, or a big snowstorm, and it'll be just as bad.
And only some of my past and future trips show up. And if there's somewhere that shows my pre-conversion credit total, I can't find it.
When exactly did it go down? Was it midnight Saturday night?
So we are approaching 72 hours? Surely they could have planned the changeover better and been better prepared. 72 hours is a long time!
They have broken one of the cardinal rules in IT; keep everyone informed! Yes I know the upgrade is extensive and very complicated. Yes I know that delays and setbacks are inevitable. These are the realities of an upgrade and make it even more important to keep everyone informed.
Anything would be better than what they have done. A mass email, a webpage showing updates and the status...anything!
Sigh...
how will it handle 99% more? what about during a fare sale whev load goes up 5000%?
Last edited by expert7700; Mar 1, 2011 at 2:51 pm