RR2.0 Login Problems - Solutions?
Mar 1, 2011, 8:03 am
#31
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,621
It's working finally. I got in through the My Account link in the lower right corner of the main page at southwest.com.
Mar 1, 2011, 8:11 am
#32
Join Date: Mar 2011
Posts: 7
Not for Everyone
Still not working for me, but they are changing the error message. Now says "We are currently unable to complete your request. Please try again later.(SW900001)"
Mar 1, 2011, 8:12 am
#34
Join Date: Sep 2008
Location: Likely Not at Home
Programs: WN RR A-List Preferred & CP, Alaska Air MVP Gold, HH Diamond, Hertz Pres. Circle
Posts: 111
Mar 1, 2011, 8:17 am
#37
Join Date: Sep 2008
Location: Likely Not at Home
Programs: WN RR A-List Preferred & CP, Alaska Air MVP Gold, HH Diamond, Hertz Pres. Circle
Posts: 111
New error message:
An error has occurred. Please visit southwest.com or southwest.com booking for more help.
If this issue persists, please call 1-800-I-FLY-SWA (1-800-435-9792).
Reference code: 999999999
But the same result: Can't log in.
An error has occurred. Please visit southwest.com or southwest.com booking for more help.
If this issue persists, please call 1-800-I-FLY-SWA (1-800-435-9792).
Reference code: 999999999
But the same result: Can't log in.
Mar 1, 2011, 8:18 am
#38
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
That's a little harsh. Clearly though, they either severely underestimated the anticipated spike in traffic or simply didn't plan adequately enough. But, let's also not forget that it may not be IT's issue. Perhaps someone in the management decided they didn't need the resources they needed to prepare for this. I've seen that situation far too many times.
Mar 1, 2011, 8:19 am
#39
Join Date: Oct 2008
Location: PIT/MDW
Programs: WN A-List, CP; EK Gold
Posts: 134
Can't make a reservation via my RR account or even logging out and trying to use the reservation section on the homepage.
I'm sure their whole site is just overloaded, plus half-down with all their IT folks working on the back end
I'm sure their whole site is just overloaded, plus half-down with all their IT folks working on the back end
Mar 1, 2011, 8:20 am
#40
Join Date: Mar 2010
Location: SJC, Northern Cal.
Programs: SWA RR BIS 6.2M, A+'20, CP'20, AA, UA Gold, Hertz PC, Hilton Diamond
Posts: 909
Also unable to login - either site
7:15a PST-
SWABIZ, southwest.com would not allow login to either site. Claim username, company ID, or password are wrong.
SWABIZ, southwest.com would not allow login to either site. Claim username, company ID, or password are wrong.
Mar 1, 2011, 8:31 am
#42
Join Date: Sep 2009
Location: ORD
Programs: Starwood Platinum, HHonors Gold, Southwest A-List Preferred, UA Premier, Hertz Gold
Posts: 24
I haven't been able to log in at all and have tried at least 5 times using the various links people have posted. I get the "We are currently unable to complete your request. Please try again later.(SW900001)" error message every time.
Some of you have mentioned calling a phone number to find out your status (A-list Preferred). Which phone number are you calling and what option are you selecting?
Some of you have mentioned calling a phone number to find out your status (A-list Preferred). Which phone number are you calling and what option are you selecting?
Mar 1, 2011, 8:34 am
#43
Join Date: Nov 2006
Location: SJC and ONT
Programs: WN A-List/CP, HHonors Diamond, CX J with AA miles, US Gold/*G
Posts: 2,082
Mar 1, 2011, 8:34 am
#44
Join Date: Jan 2011
Location: MDW
Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
Posts: 425
However, I think this morning's experience is a complete failure, regardless of whether or not it is caused by IT, management or some other reason. What we're seeing with the website login problems is the tip of the tip of the tip of the iceberg in terms of complexity, but with four years to plan this thing, and the resources of an airline the size of SWA, this is pathetic and a horrible way to transition their loyal flyers to the new program.
Come on guys. I love SWA. You can do better than this.