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Old Nov 17, 10, 8:42 am   #1
 
Join Date: Jun 2006
Posts: 604
Ticketless travel funds expiration date

I'm confused about the expiration date for travel funds, do they expire from the date of purchase, date of refund, date of travel? Etc...

On 11/15, I purchased a WGA fare for a flight leaving 1/29/2011. Today, 11/17, I noticed that the round trip price had dropped $56, so I went online, got the refund and now have the travel funds. I don't know for sure if I'll be flying anywhere anytime soon after this trip. I do plan on flying in the winter of 2011, the week between Xmas and New Years, December 26ish, give or take a few days.

So, my question is, when do these funds expire? Do I have to travel by 11/15/2011? Do I have to purchase the fare by 11/15/2011 for travel in December 2011? Or do I have until 1/29/2012 to travel? I can't seem to find an exact answer on SW's website.

Thanks.
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Old Nov 17, 10, 8:52 am   #2
 
Join Date: Jan 2010
Location: Houston (HOU)
Programs: WN A-minus/CP;FL;UA
Posts: 1,542
Expiration is one year after your original date or purchase, so 15 November 2011.
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Old Nov 17, 10, 8:53 am   #3
 
Join Date: Jun 2006
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Quote:
Originally Posted by alggag View Post
Expiration is one year after your original date or purchase, so 15 November 2011.
Do I have to purchase a ticket by that date, or travel by that date? So can I buy a ticket for December 2011 before November 15 2011 and use those funds?
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Old Nov 17, 10, 8:55 am   #4
 
Join Date: Jan 2010
Location: Houston (HOU)
Programs: WN A-minus/CP;FL;UA
Posts: 1,542
You will have to travel by that date. The WN confirmation emails contain a line with something like "Travel using these funds must be completed by XYZ date".
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Old Nov 17, 10, 8:57 am   #5
 
Join Date: Jun 2006
Posts: 604
Ahh, you're right. I completely missed that. Thanks.

Guess I better find an excuse to go somewhere this summer!
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Old Nov 17, 10, 9:07 am   #6
 
Join Date: Jan 2010
Location: Houston (HOU)
Programs: WN A-minus/CP;FL;UA
Posts: 1,542
And in case you're thinking about it, you cannot "launder" the funds by booking a dummy reservation and then cancelling it. Funds retain their original expiration and and non refundable status.
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Old Dec 1, 11, 7:47 pm   #7
 
Join Date: Oct 2002
Location: San Jose , CA , USA
Posts: 64
Angry Southwest's Definition of "Expiry Date"...

This is the first time I have tried to use some travel funds towards a booking.

My Travel Funds expire on 12-10-2011 and I am trying to book a one-way fare on 12-10-2011...

System tells me that I cannot use because Travel Funds expire prior to travel...

I call SouthWest and they tell me that an expiry date of 12-10 means that the latest I can travel is 12-09...
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Old Dec 1, 11, 9:02 pm   #8
 
Join Date: Feb 2004
Programs: WN Rapid Rewards, Hertz 5*
Posts: 1,825
Quote:
Originally Posted by mymontreal View Post
This is the first time I have tried to use some travel funds towards a booking.

My Travel Funds expire on 12-10-2011 and I am trying to book a one-way fare on 12-10-2011...

System tells me that I cannot use because Travel Funds expire prior to travel...

I call SouthWest and they tell me that an expiry date of 12-10 means that the latest I can travel is 12-09...
Bad programming.

Call them back, ask for a supervisor. This'll be a fun one. Ends 12/10/11, Expires 12/10/11, etc mean the end of that day. Just for fun I booked an award ticket flight and it ALLOWS travel on the expiration of the award.
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