Adding insurances without permission
Aug 3, 2015, 2:28 am
#1
Original Poster
Join Date: Aug 2015
Posts: 2
Adding insurances without permission
Hi All,
I have an issue that I need advice about.
Last week I hired a car at Barcelona airport.
I booked it though the site and prepaid.
At the time of signing the rental agreement, the Sixt agent did not once mention adding insurances, nor did I ask for it. As far as I was concerned I was signing for the original agreement that I had booked online. So has the agent mis-sold me my agreement?
I have already email their customer services and vented my frustration.
How can this be legal?
Do I have a case? Or do I have to suck it up and pay?
Thank you,
Kam.
I have an issue that I need advice about.
Last week I hired a car at Barcelona airport.
I booked it though the site and prepaid.
At the time of signing the rental agreement, the Sixt agent did not once mention adding insurances, nor did I ask for it. As far as I was concerned I was signing for the original agreement that I had booked online. So has the agent mis-sold me my agreement?
I have already email their customer services and vented my frustration.
How can this be legal?
Do I have a case? Or do I have to suck it up and pay?
Thank you,
Kam.
Aug 3, 2015, 3:54 am
#2
Join Date: Sep 2012
Location: AGH
Posts: 5,971
Another lessons learned to always check the rental contract when it is presented and dispute on the spot.
Hard to impossible to proof later on you rejected the optional insurance.
Try to contact the SixtCustomerServices guys here on the board via PN. Perhaps they can sort it out for you.
Hard to impossible to proof later on you rejected the optional insurance.
Try to contact the SixtCustomerServices guys here on the board via PN. Perhaps they can sort it out for you.
Aug 3, 2015, 4:05 am
#3
Company Representative, Sixt Customer Service
Join Date: Nov 2013
Posts: 469
Hi Kam, I hope you are satisfied that the issue has now been resolved however if you have any further questions or concerns please feel free to contact me at [email protected] and I will assist in any way that I can.
Best Regards
Pete - Customer Services Team
Best Regards
Pete - Customer Services Team