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Rescheduling the pick-up means new calculating...

Rescheduling the pick-up means new calculating...

Old Feb 24, 2015, 12:24 pm
  #1  
Original Poster
 
Join Date: Feb 2015
Posts: 2
Rescheduling the pick-up means new calculating...

I have booked a Chevrolet SRX from the 26th of December 2015 to the 2nd January 2016 - because I have booked early I got a really fine deal: Only $ 360 for this period. Now I tried to reschedule the pickup time from
the 26th of December 12:00 noon to the 25th of December 10:00pm.

And now the funny thing: Rescheduling the pickup time means the contract will be recalculated and now the price is not $ 360 but $ 1350!

It would be understandable if the price will rise for the one day, but for the whole period?

Poor Customer Care!
Bosstone is offline  
Old Feb 24, 2015, 6:48 pm
  #2  
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Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,620
Rescheduling the pick-up means new calculating...

That is how the industry works especially if you change the pickup/return date.
seawolf is offline  
Old Feb 24, 2015, 11:13 pm
  #3  
Original Poster
 
Join Date: Feb 2015
Posts: 2
Dear seawolf,

thank you for your reply. 12hours earlier means more then $ 1000 expensiver...

Questionable.

Kind Regards,

Stefan
Bosstone is offline  
Old Feb 24, 2015, 11:32 pm
  #4  
 
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
Originally Posted by Bosstone
Dear seawolf,

thank you for your reply. 12hours earlier means more then $ 1000 expensiver...

Questionable.

Kind Regards,

Stefan

Location? You're booked 10 months out. I'd check back when it's closer.
EmptyKim is offline  
Old Feb 25, 2015, 6:47 am
  #5  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,620
Rescheduling the pick-up means new calculating...

If you had a sale rate initially and change the date you get "refared" to current available rates.

What happens if you merely change pickup time without touching the date?
seawolf is offline  

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