Issue with Sixt in Wiesbaden, Germany
Oct 1, 2014, 3:04 am
#1
Original Poster
Join Date: Oct 2014
Posts: 3
Issue with Sixt in Wiesbaden, Germany
*EDIT* Issue resolved through Jess of Sixt here on the forum
I had a huge rant about the service I experience at the Wiesbaden location. I reached out to Jess via PM and she helped clear things up so no rant post is needed.
Here are the cliff notes: I was charged double the rate of what my reservation confirmation stated and told this was a standard charge. The car I reserved was not there and I was offered a vehicle 2 classes below the one I requested. I became irate because I specifically needed a large vehicle and was upgraded to a higher class. The "upgraded" car was very dirty and smelled horribly of smoke. No damage inspection was done before they gave me the car (even though I requested a walk around with the employee).
I PM'ed Jess and was informed that the double charge was basically liability and I would get half of it back (the original price I was quoted). She even offered to refund a portion of the rental price due to the poor condition of the vehicle. I declined this because it was just a misunderstantment due to the employees at the Wiesbaden location, plus they upgraded me 2 classes due to not having the vehicle I requested. I can deal with the smell of smoke if it's in a luxury car
Moral of the story: Send a message to one of the Sixt reps here on the forum and they will take care of you.
I had a huge rant about the service I experience at the Wiesbaden location. I reached out to Jess via PM and she helped clear things up so no rant post is needed.
Here are the cliff notes: I was charged double the rate of what my reservation confirmation stated and told this was a standard charge. The car I reserved was not there and I was offered a vehicle 2 classes below the one I requested. I became irate because I specifically needed a large vehicle and was upgraded to a higher class. The "upgraded" car was very dirty and smelled horribly of smoke. No damage inspection was done before they gave me the car (even though I requested a walk around with the employee).
I PM'ed Jess and was informed that the double charge was basically liability and I would get half of it back (the original price I was quoted). She even offered to refund a portion of the rental price due to the poor condition of the vehicle. I declined this because it was just a misunderstantment due to the employees at the Wiesbaden location, plus they upgraded me 2 classes due to not having the vehicle I requested. I can deal with the smell of smoke if it's in a luxury car
Moral of the story: Send a message to one of the Sixt reps here on the forum and they will take care of you.
Last edited by CFord107; Oct 1, 2014 at 8:23 am Reason: issue fixed
Oct 1, 2014, 8:13 am
#2
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
The charge to your card was a security authorisation, the final amount is charged and billed to your account when you return the car and the rental agreement is closed/finalised.
Oct 1, 2014, 8:27 am
#3
Original Poster
Join Date: Oct 2014
Posts: 3
That is what Jess informed me of. This was my first time using Sixt and the other companies I used never charged a security authorization. Had the employee explained this when I asked, there would have been a lot of frustration saved. Thank you for the response Oliver2002.