Anyone used SIXT car rental at MIA? [merged]
Jul 14, 2016, 5:05 pm
#106
Join Date: Jan 2005
Location: Surrey
Programs: BA Executive Club Gold
Posts: 176
Arrived late Monday night. I'm Sixt Plaitnum, had booked IFAR. Was offered a Toyota RAV4 or Ford Escape. I asked for upgrade due to status and was told they had nothing available. I'd also contacted sixt customer service by PM prior to rental to ensure a German car was requested.
Agent said they knew nothing about this as they can only upgrade if a car was available.
It was late and I was tired so didn't push any further but not impressed with this location.
Agent said they knew nothing about this as they can only upgrade if a car was available.
It was late and I was tired so didn't push any further but not impressed with this location.
Jul 14, 2016, 5:22 pm
#107
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Arrived late Monday night. I'm Sixt Plaitnum, had booked IFAR. Was offered a Toyota RAV4 or Ford Escape. I asked for upgrade due to status and was told they had nothing available. I'd also contacted sixt customer service by PM prior to rental to ensure a German car was requested.
Agent said they knew nothing about this as they can only upgrade if a car was available.
It was late and I was tired so didn't push any further but not impressed with this location.
Agent said they knew nothing about this as they can only upgrade if a car was available.
It was late and I was tired so didn't push any further but not impressed with this location.
And agent is correct, upgrade is based on availability (at time of pickup).
Jul 15, 2016, 3:35 am
#108
Join Date: Jan 2005
Location: Surrey
Programs: BA Executive Club Gold
Posts: 176
Yes I prefer German cars, although the RAV4 was fine to drive.
Jul 15, 2016, 6:18 am
#109
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
I'm well aware that upgrade is based on availability. I checked the app whilst I was in the lot for the same time and drop off dates and the next 2 classes up were available. My own fault for not going back to challenge it but it was 1am.
Yes I prefer German cars, although the RAV4 was fine to drive.
Yes I prefer German cars, although the RAV4 was fine to drive.
The app will show classes bookable which are not in the lot in the airport garage. I notice the same not just at this location but also in German locations as well.
An IFAR should get you into a SFAR and maybe even FFAR or LFAR.
Sep 19, 2016, 8:20 am
#110
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
Rented from MIA in mid August. Long line in level 4, didn't want to go down to level 3 and rent there, expecting to get a better car at the main office. Especially since I had kids and luggage. A girl was walking the line and handing out waters. I politely highlighted the fact that I had status, and she asked me to stay in line, no mention of the possibility to go down at all.
Anyway, the agents were busy trying to upsell every customer, so it took quite some time. Once it was my turn I clearly mentioned that I didn't want any extras, had a sunpass already and the agent didn't try to sell anything either. Upgrades were available, but at a charge (30$/day for a BMW 3series). So I got what I paid for. She did try to get a car that had a lower mileage, but those were 'reserved for another customer' and she couldn't access it. I really wonder who those 'another customer' people are that mysteriously happen to reserve things at the US Sixt stations
Anyway, the agents were busy trying to upsell every customer, so it took quite some time. Once it was my turn I clearly mentioned that I didn't want any extras, had a sunpass already and the agent didn't try to sell anything either. Upgrades were available, but at a charge (30$/day for a BMW 3series). So I got what I paid for. She did try to get a car that had a lower mileage, but those were 'reserved for another customer' and she couldn't access it. I really wonder who those 'another customer' people are that mysteriously happen to reserve things at the US Sixt stations
Sep 20, 2016, 4:16 am
#111
Company Representative, Sixt Customer Service
Join Date: Nov 2013
Posts: 469
Hi Oliver,
I'm sorry to hear that your experience with us wasn't a positive one. Could you please send me a private message with your reservation number and email address and ill get someone to take a look and get back to you.
Kind regards,
Anneka
I'm sorry to hear that your experience with us wasn't a positive one. Could you please send me a private message with your reservation number and email address and ill get someone to take a look and get back to you.
Kind regards,
Anneka
Rented from MIA in mid August. Long line in level 4, didn't want to go down to level 3 and rent there, expecting to get a better car at the main office. Especially since I had kids and luggage. A girl was walking the line and handing out waters. I politely highlighted the fact that I had status, and she asked me to stay in line, no mention of the possibility to go down at all.
Anyway, the agents were busy trying to upsell every customer, so it took quite some time. Once it was my turn I clearly mentioned that I didn't want any extras, had a sunpass already and the agent didn't try to sell anything either. Upgrades were available, but at a charge (30$/day for a BMW 3series). So I got what I paid for. She did try to get a car that had a lower mileage, but those were 'reserved for another customer' and she couldn't access it. I really wonder who those 'another customer' people are that mysteriously happen to reserve things at the US Sixt stations
Anyway, the agents were busy trying to upsell every customer, so it took quite some time. Once it was my turn I clearly mentioned that I didn't want any extras, had a sunpass already and the agent didn't try to sell anything either. Upgrades were available, but at a charge (30$/day for a BMW 3series). So I got what I paid for. She did try to get a car that had a lower mileage, but those were 'reserved for another customer' and she couldn't access it. I really wonder who those 'another customer' people are that mysteriously happen to reserve things at the US Sixt stations
Oct 22, 2016, 8:29 pm
#112
Join Date: Oct 2016
Programs: National EA
Posts: 4
Hey all,
I know this isn't entirely the correct thread for this question, but I will be soon be traveling to FLL and was wondering if anyone has recently been to the Sixt location there and could inform me of what kind of cars they had for those who reserved a Luxury? Anything would be appreciated. Thank you!!
I know this isn't entirely the correct thread for this question, but I will be soon be traveling to FLL and was wondering if anyone has recently been to the Sixt location there and could inform me of what kind of cars they had for those who reserved a Luxury? Anything would be appreciated. Thank you!!
Oct 25, 2016, 12:02 am
#113
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,726
Upgrades were available, but at a charge (30$/day for a BMW 3series). So I got what I paid for. She did try to get a car that had a lower mileage, but those were 'reserved for another customer' and she couldn't access it. I really wonder who those 'another customer' people are that mysteriously happen to reserve things at the US Sixt stations
No express lines and very slow moving queues often paired with oddish off airport / off car rental terminal locations that require long, cumbersome transfers (except places like PHX where they are with all other car rental firms) make this a very poor choice and I'm a Sixt fan outside of the US (well mostly in Europe).
They really need to get their act together, better train staff on customer recognition and proper procedures and reign in that pressure up-selling / cross-selling crap that slows everything down. Yes, the cars on offer at the mid to higher end are superior to other rental firms in the States, but that only goes so far.
Oct 29, 2016, 11:07 pm
#114
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
Wow. So my first Sixt Platinum rental and I'm impressed.
The good:
1- Upgraded from C-Car (Prius) to Audi A3 without asking as a Platinum. What a nice car it is. Drives great!
2- Didn't try to upsell or offer me anything else.
The OK:
1- There was no fastlane or other such way to get around the counter personnel. Not sure what he was doing but he was typing on his computer for quite some time getting me ready to get in the car. Nice enough fellow - but I'm used to speedy pickups via Hertz Gold.
The bad:
1- That website! You can't go check your rates easily (need confirmation email to see what you booked weeks prior). It suffices but really isn't overly user friendly.
With this new experience I will be considering Sixt more frequently. I'm Hertz President level and almost never get upgrades. An Audi A3 for low prices? Now that's the way to win some business!
The good:
1- Upgraded from C-Car (Prius) to Audi A3 without asking as a Platinum. What a nice car it is. Drives great!
2- Didn't try to upsell or offer me anything else.
The OK:
1- There was no fastlane or other such way to get around the counter personnel. Not sure what he was doing but he was typing on his computer for quite some time getting me ready to get in the car. Nice enough fellow - but I'm used to speedy pickups via Hertz Gold.
The bad:
1- That website! You can't go check your rates easily (need confirmation email to see what you booked weeks prior). It suffices but really isn't overly user friendly.
With this new experience I will be considering Sixt more frequently. I'm Hertz President level and almost never get upgrades. An Audi A3 for low prices? Now that's the way to win some business!
Apr 15, 2017, 8:52 pm
#118
Join Date: Apr 2017
Location: Cayman Islands
Programs: AA EXP
Posts: 3
SIXT - MIA - my experience
Indigenous rent with SIXT, mainly for their better cars and reasonable prices. It usually works it quite well.
Platinum Member - Status match from AA EXP
The one exception is MIA
Service is very inconsistent - today I got a text advising me to go straight to level 3 Platinum Express office and just collect key - the reality was somewhat different.
When I arrived there was one customs in front of me and it took about 10 minutes to be dealt with - fine, or so I thought. Then the rep spent the best part of an hour getting my, and my wife's into the system which they already had on file. Once we did get actually round to the key collection I asked about an upgrade - had ordered an XFAR - BMW X5, which didn't happen to be available they offered me a Merc GLE. I asked about an upgrade as a Platinum member - they told me they only had Range Rovers available and I could pay for one on those - as they weren't available as free upgrades - despite me telling the Rep that I had been offered an accepted one previously. They then offered me one at USD 300 per day as opposed to their allegedly current rate of USD 500 per day - I declined. Then they were going to charge me USD 11 a day to add my wife as a second driver - at this point I asked what the point of my Platinum level membership actually was - the rep had nothing to say, so I suggested that perhaps they could add my wife as 2nd driver for free. The rep then tried to contact her supervisor without success and eventually, reluctantly gave me the 2nd driver for free. All in all a very poor experience, on the back of which I am thinking about trying another rental car co.
Platinum Member - Status match from AA EXP
The one exception is MIA
Service is very inconsistent - today I got a text advising me to go straight to level 3 Platinum Express office and just collect key - the reality was somewhat different.
When I arrived there was one customs in front of me and it took about 10 minutes to be dealt with - fine, or so I thought. Then the rep spent the best part of an hour getting my, and my wife's into the system which they already had on file. Once we did get actually round to the key collection I asked about an upgrade - had ordered an XFAR - BMW X5, which didn't happen to be available they offered me a Merc GLE. I asked about an upgrade as a Platinum member - they told me they only had Range Rovers available and I could pay for one on those - as they weren't available as free upgrades - despite me telling the Rep that I had been offered an accepted one previously. They then offered me one at USD 300 per day as opposed to their allegedly current rate of USD 500 per day - I declined. Then they were going to charge me USD 11 a day to add my wife as a second driver - at this point I asked what the point of my Platinum level membership actually was - the rep had nothing to say, so I suggested that perhaps they could add my wife as 2nd driver for free. The rep then tried to contact her supervisor without success and eventually, reluctantly gave me the 2nd driver for free. All in all a very poor experience, on the back of which I am thinking about trying another rental car co.
Apr 19, 2017, 5:12 pm
#119
Join Date: Feb 2017
Location: Glasgow
Posts: 131
Indigenous rent with SIXT, mainly for their better cars and reasonable prices. It usually works it quite well.
Platinum Member - Status match from AA EXP
The one exception is MIA
Service is very inconsistent - today I got a text advising me to go straight to level 3 Platinum Express office and just collect key - the reality was somewhat different.
When I arrived there was one customs in front of me and it took about 10 minutes to be dealt with - fine, or so I thought. Then the rep spent the best part of an hour getting my, and my wife's into the system which they already had on file. Once we did get actually round to the key collection I asked about an upgrade - had ordered an XFAR - BMW X5, which didn't happen to be available they offered me a Merc GLE. I asked about an upgrade as a Platinum member - they told me they only had Range Rovers available and I could pay for one on those - as they weren't available as free upgrades - despite me telling the Rep that I had been offered an accepted one previously. They then offered me one at USD 300 per day as opposed to their allegedly current rate of USD 500 per day - I declined. Then they were going to charge me USD 11 a day to add my wife as a second driver - at this point I asked what the point of my Platinum level membership actually was - the rep had nothing to say, so I suggested that perhaps they could add my wife as 2nd driver for free. The rep then tried to contact her supervisor without success and eventually, reluctantly gave me the 2nd driver for free. All in all a very poor experience, on the back of which I am thinking about trying another rental car co.
Platinum Member - Status match from AA EXP
The one exception is MIA
Service is very inconsistent - today I got a text advising me to go straight to level 3 Platinum Express office and just collect key - the reality was somewhat different.
When I arrived there was one customs in front of me and it took about 10 minutes to be dealt with - fine, or so I thought. Then the rep spent the best part of an hour getting my, and my wife's into the system which they already had on file. Once we did get actually round to the key collection I asked about an upgrade - had ordered an XFAR - BMW X5, which didn't happen to be available they offered me a Merc GLE. I asked about an upgrade as a Platinum member - they told me they only had Range Rovers available and I could pay for one on those - as they weren't available as free upgrades - despite me telling the Rep that I had been offered an accepted one previously. They then offered me one at USD 300 per day as opposed to their allegedly current rate of USD 500 per day - I declined. Then they were going to charge me USD 11 a day to add my wife as a second driver - at this point I asked what the point of my Platinum level membership actually was - the rep had nothing to say, so I suggested that perhaps they could add my wife as 2nd driver for free. The rep then tried to contact her supervisor without success and eventually, reluctantly gave me the 2nd driver for free. All in all a very poor experience, on the back of which I am thinking about trying another rental car co.
May 8, 2017, 1:45 am
#120
Join Date: Jan 2015
Programs: Eurobonus Diamond
Posts: 60
Sixt platinum, not offered upgrade (not possible on XFAR).
Just returned from a two week rental at SIXT Miami and got a new Cadillac Escalade ESV. I rented between April 17th and May 1st, and at both pickup and return there were plenty of Cadillacs available (4+ in the small lot). Upon pickup I was offered the choice between a Volvo XC90 and the Cadillac.
Had a great experience. Only "issue" i encountered was that they wouldn't let me pickup my car 30 minutes before my reservation, which was odd because the car I picked up later was already standing there. Anyway overall a very good experience and will surely rent again.
Just returned from a two week rental at SIXT Miami and got a new Cadillac Escalade ESV. I rented between April 17th and May 1st, and at both pickup and return there were plenty of Cadillacs available (4+ in the small lot). Upon pickup I was offered the choice between a Volvo XC90 and the Cadillac.
Had a great experience. Only "issue" i encountered was that they wouldn't let me pickup my car 30 minutes before my reservation, which was odd because the car I picked up later was already standing there. Anyway overall a very good experience and will surely rent again.