Sixt - Any Questions?

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Mar 3, 2011, 9:00 am

#136

Gary Coughlan

Company Representative - Sixt

Original Poster

Join Date: Feb 2010

Location: Chesterfield, England

Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk

Posts: 425

Quote:

Originally Posted by cesco.g

Thanks for all the helpful feedback.
My Qs:
1) My platinum card expired 2/28. How do I renew?
2) Is there a diamond level for United FFs, e.g. Global, 1K, Millionmilers?

Hi,

Please send me an e-mail with your card number and I'll check the expiry.

The top status for United is Platinum. Diamond cards are available by invitation only.

Best regards
Gary

Last edited by Gary Coughlan; Mar 7, 2011 at 3:01 am

Mar 3, 2011, 12:13 pm

#137

ConsultanSea

Join Date: May 2010

Location: London

Programs: HH Diamond; BA Gold

Posts: 154

Hi Gary,

Can you confirm how long it takes for your partners to post reward points (e.g. Hilton HHonors) gained on Sixt bookings?

Thanks

Mar 4, 2011, 1:52 am

#138

Gary Coughlan

Company Representative - Sixt

Original Poster

Join Date: Feb 2010

Location: Chesterfield, England

Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk

Posts: 425

Quote:

Originally Posted by gcampbell

Hi Gary,

Can you confirm how long it takes for your partners to post reward points (e.g. Hilton HHonors) gained on Sixt bookings?

Thanks

Hi gcampbell,

It normally takes between 3-4 weeks to show on your account.

Let me know if you are missing any after this time and I'll check for you.

Best regards
Gary

Mar 4, 2011, 9:20 am

#139

SunshineStay

Join Date: Aug 2010

Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL

Posts: 381

Quote:

Originally Posted by Gary Coughlan

Hi SunshineStay,

Could you send an e-mail to me [email protected] with your Express card number and I'll check this for you.

Best regards
Gary

Hi Gary,

thanks for the offer. I sent you an e-mail a few hours earlier.

Mar 6, 2011, 11:38 pm

#140

Wiggums

Join Date: Aug 2001

Location: SNA

Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond

Posts: 3,556

XDAR fleet in Frankfurt

The website says only Jaguar XJ or BMW 7-series are available. When I rented an XDAR car two years ago for a week, there was a much wider selection, Benz S-Class, Audi A8 (my favorite!), and VW Phaeton. Can you see if the website is accurate or if there really are more XDAR cars to choose from? A lot of times, I arrive early and wander around in the airport trying to find a car I'd really like.

Thanks so much.

Mar 7, 2011, 1:51 am

#141

Gary Coughlan

Company Representative - Sixt

Original Poster

Join Date: Feb 2010

Location: Chesterfield, England

Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk

Posts: 425

Quote:

Originally Posted by Wiggums

Thanks so much.

Hi Wiggums,

I'll check with the Station Manager and let you know.

Best regards
Gary

Mar 7, 2011, 2:30 am

#142

Gary Coughlan

Company Representative - Sixt

Original Poster

Join Date: Feb 2010

Location: Chesterfield, England

Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk

Posts: 425

Quote:

Originally Posted by Wiggums

Thanks so much.

Hi Wiggum,

You can expect to receive one of the following Jaguar XJ, BMW 7-series (730,740 and 750) and the Mercedes S-Class. At the moment we do not have the Audi A8 and the VW Phaeton but that can always change.

Best regards
Gary

Mar 7, 2011, 8:52 am

#143

Wiggums

Join Date: Aug 2001

Location: SNA

Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond

Posts: 3,556

Great, thanks so much for getting back to me. I was hoping for the Audi A8... but the 7 series will do for now.

Mar 8, 2011, 6:26 am

#144

Sabine Blasig

Company Representative - Sixt

Join Date: Jul 2010

Posts: 82

Quote:

Originally Posted by Gary Coughlan

Hi MileKing,

The Express Card can take up to 3 weeks to arrive, but you can still obtain the benefits of the card by logging in with the Express Card online, or simply by mentioning the Express card if making the reservation over the telephone.

I hope this information helps.

Gary

Hello MileKing,
I can confirm that the card was stamped and posted on end of January. Therefore you should have received it by now. Please could you e-mail me, [email protected], your address details, so that I can check if we have the correct address and place a new stamping order for you.

Many Thanks
Best Regards
Sabine

Mar 8, 2011, 7:18 am

#145

Sabine Blasig

Company Representative - Sixt

Join Date: Jul 2010

Posts: 82

Quote:

Originally Posted by cesco.g

Thanks for all the helpful feedback.
My Qs:
1) My platinum card expired 2/28. How do I renew?
2) Is there a diamond level for United FFs, e.g. Global, 1K, Millionmilers?

Dear Cesco,
I can confirm that your Platinum card is valid until the 12/2049. If you wish I can send you a new Platinum card out.

In the moment is a Miles and More number linked to your Platinum card. Would you like to change it to your United membership? If so, please could you e-mail me, [email protected], with a screen shot of your United status with your membership number and I will be happy to amend this for you.

I also saw that your credit card has been expired, which would needs to be updated before you place a new reservation.

Many Thanks
Best Regards
Sabine

Mar 8, 2011, 7:20 am

#146

maxj555

Join Date: Apr 2010

Posts: 21

Hi Gary,

Could you please check with your Swedish colleagues if there is out of hours charge on bank holidays during normal opening hours? Rental confirmation doesn't show any but if I understand rental conditions correctly there is extra fee on public holidays. Location is Skavsta airport and date 22.04.11.

Thanks in advance!

Edit:
Got the answer already - no extra fees during bank holidays at least on Skavsta airport location.

Last edited by maxj555; Mar 9, 2011 at 5:24 am

Mar 9, 2011, 6:25 pm

#147

culverlake

Join Date: Feb 2011

Location: NYC

Programs: DL Gold, AA Plat, SPG Gold, Hertz Gold, CO, LH, Sixt Plat

Posts: 13

CLMR Brussels

Hi Gary,

I've got a CLMR reserved in Brussels from late May to early June. Wondering what the availability is (website showed photo of BMW 1 Series or VW Golf) and if there's any chance of a special being offered for an upgrade at that location.

Also, I would like to know how to have my pre-purchase rental applied to a frequent flier program as I could not determine that on your website.

Thanks so much!

Also, love that you and Sabine are so active on here. It says a lot about Sixt's commitment to customer service.

Mar 10, 2011, 2:21 am

#148

Marie White

Company Representative

Join Date: Jan 2011

Location: Chesterfield, Derbyshire UK

Posts: 65

Quote:

Originally Posted by maxj555

Hi maxj555,

You beat me to it but I can confirm that there are no extra fees during bank holidays at Skavsta Airport.

Thanks, Marie from CS Team at Sixt UK.

Quote:

Originally Posted by culverlake

Hi culverlake,

Please can you e-mail me your Sixt reservation number and I can look into this for you. My e-mail address is [email protected]

Thank you, Marie at Sixt UK

Last edited by Canarsie; Mar 10, 2011 at 11:23 am Reason: Consolidation.

Mar 10, 2011, 7:27 am

#149

Snyder

Join Date: Feb 2011

Posts: 4

Quote:

Originally Posted by ARW83

Hi Snyder

My names Adam and I'm the reservations manager for Sixt in the UK

Please feel free to email me your details over and I will be more than happy to help

Please send the details to [email protected]

Look forward to hearing from you soon

Adam

Just want to extend many thanks to Adam and the rest of the Sixt online team for helping me book a rental in Germany. It was my first european rental and was a little daunting at first, but everyone at Sixt was very helpful and made the process very smooth. They helped me get a great rate that was below my budget, so now we have more beer money! I highly recommend Sixt (especially the online team who regularly post here) to anyone looking for a european rental in the future. Thanks again for all the help.

Mar 10, 2011, 1:33 pm

#150

kellieh1

Join Date: Mar 2011

Posts: 3

SIXT in Germany

Hi Gary

Thanks for putting yourself out there and receiving all these questions.
I want to rent a car for a month at Frankfurt Airport and have a lot of questions.
I can find a site anywhere for english.
Can you provide me with an email of the Frankfurt Office so I can email them with all the specifics?

Thanks

Kellie from Canada

QUOTE=Gary Coughlan;14333337]Hi,

I'm Gary Coughlan, I am the Customer Service Manager for Sixt in the U.K.

If anybody has any questions I will do my best to provide an answer.[/QUOTE]