Changi - what's with the boarding pass obsession?
#16
Join Date: Oct 2002
Location: SIN
Programs: SQ TPP, UA 1K MM
Posts: 518
2. What's your point?
Many of us have already explained that the boarding pass checks are for security purposes, and mandated by multiple government agencies. Would you prefer lax security and bribed officers at the airport, like we are surrounded by in SE Asia? That approach worked out really well in Sharm-el-Sheikh...
#17
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ICA and other relevant ministries/agencies responsible for security at Changi Airport have a mandated number of checks before a passenger can board. I cannot recall if it is seven or slightly less, but it is absolutely due to security and not some sort of "random obsession" as implied by the OP.
#18
Join Date: Dec 2007
Location: Virginia City Highlands
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Well, I still don't understand why the passport was checked three times between entering the line for security at the gate, to getting into the gate lounge. That does smack of somewhat mindless efficiency, and unless you don't trust your own staff, there is no need to check at the start and the end of the same secure/isolated line - which is exactly what was happening.
#19
Join Date: Oct 2002
Location: SIN
Programs: SQ TPP, UA 1K MM
Posts: 518
Well, I still don't understand why the passport was checked three times between entering the line for security at the gate, to getting into the gate lounge. That does smack of somewhat mindless efficiency, and unless you don't trust your own staff, there is no need to check at the start and the end of the same secure/isolated line - which is exactly what was happening.
First check (passport + boarding pass): actual security check at gate to determine identity match and whether you are at the correct gate. This is exactly the same purpose as the "TSA" check before a security checkpoint at a US airport. Please remember, you have not yet gone through security prior to this point, whether you are in transit or simply departing.
Second check (only BP, not passport): checked by the x-ray operators as you put carry-on items through the scanner. If you do not put anything through the scanner, you are not subject to this check.
Third check (passport and BP): actual check-in/boarding pass scan by airline gate agents as you enter the gate lounge, for purposes of "boarding" the aircraft. Unlike other airports, you do not scan your boarding pass just before the aerobridge, as once you enter the gate lounge you have technically "boarded." There are a few exceptions (the multi-gate lounges in A and B of Terminal 3 come to mind), but generally this is how SIN is operated.
So, I would suggest to you that these checks are really no different or more than those in other airports. They just occur at slightly different times than in most other places, which is perhaps why you perceived them to be excessive.
I certainly don't consider that "mindless efficiency," which suggests rules for the sake of rules, and/or robotic procedures without thought or consideration. I consider it prudent, and most likely in accordance with ICAO/IATA rules as well as Singapore government mandates. And, unlike the aggressive/obnoxious security personnel one typically encounters at many other airports, in this case you are usually greeted with a smile and pleasant demeanour.
Last edited by crazycrab955; Dec 30, 2015 at 10:44 pm
#20
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Your narrative below misses the fact that BP & passport were checked leaving the premium check in zone *before* we got to the immigration agent, and the fact that at the end of the line before security, the passport was checked against the BP. 1) this had already been done at the start of the fenced off part of the queue.
First check (passport + boarding pass): actual security check at gate to determine identity match and whether you are at the correct gate. This is exactly the same purpose as the "TSA" check before a security checkpoint at a US airport. Please remember, you have not yet gone through security prior to this point, whether you are in transit or simply departing.
Second check (only BP, not passport): checked by the x-ray operators as you put carry-on items through the scanner. If you do not put anything through the scanner, you are not subject to this check.
Third check (passport and BP): actual check-in/boarding pass scan by airline gate agents as you enter the gate lounge, for purposes of "boarding" the aircraft. Unlike other airports, you do not scan your boarding pass just before the aerobridge, as once you enter the gate lounge you have technically "boarded." There are a few exceptions (the multi-gate lounges in A and B of Terminal 3 come to mind), but generally this is how SIN is operated.
So, I would suggest to you that these checks are really no different or more than those in other airports. They just occur at slightly different times than in most other places, which is perhaps why you perceived them to be excessive.
Second check (only BP, not passport): checked by the x-ray operators as you put carry-on items through the scanner. If you do not put anything through the scanner, you are not subject to this check.
Third check (passport and BP): actual check-in/boarding pass scan by airline gate agents as you enter the gate lounge, for purposes of "boarding" the aircraft. Unlike other airports, you do not scan your boarding pass just before the aerobridge, as once you enter the gate lounge you have technically "boarded." There are a few exceptions (the multi-gate lounges in A and B of Terminal 3 come to mind), but generally this is how SIN is operated.
So, I would suggest to you that these checks are really no different or more than those in other airports. They just occur at slightly different times than in most other places, which is perhaps why you perceived them to be excessive.
The airside security check should add one step to the process and emigration screening a second step, but there are too many needless steps in the chain.
#21
Join Date: Sep 2013
Location: DXB / KUO
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Posts: 858
erm, thanks but I do understand the difference
Your narrative below misses the fact that BP & passport were checked leaving the premium check in zone *before* we got to the immigration agent, and the fact that at the end of the line before security, the passport was checked against the BP. 1) this had already been done at the start of the fenced off part of the queue.
...
Your narrative below misses the fact that BP & passport were checked leaving the premium check in zone *before* we got to the immigration agent, and the fact that at the end of the line before security, the passport was checked against the BP. 1) this had already been done at the start of the fenced off part of the queue.
...
No doubt many people hold both their passport and BP, and hand them both to the staff before immigration. However, this does not mean that they are checking passports.
#22
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ICA and other relevant ministries/agencies responsible for security at Changi Airport have a mandated number of checks before a passenger can board. I cannot recall if it is seven or slightly less, but it is absolutely due to security and not some sort of "random obsession" as implied by the OP.
#23
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#24
Join Date: Jul 2012
Location: Singapore
Posts: 324
Then we're at the gate where BA have two lines with one for fast track and this is where it gets crazy. The BPs are checked again to decide which line we enter. Then at the end of the line the BPs are checked again. Two paces to the scanner and the BPs are checked yet again, before we get through that bit and walk around to the counter staffed by airline officials for another BP & passport check. Then we get on the plane and the crew ask for boarding passes again.
1: departure area before entering secured area
2: immigration agent
3: gate then security (no double-checking?)
4: airline scan to enter gate lounge
5: at aircraft entrance (not necessary if you remember your seat assignment for some airlines even, but it's usually in my pocket)
I never got the check at bag scan and after bag scan? Maybe it's a one-off?
#25
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At SIN, passport + BP check happens at:
1: departure area before entering secured area
2: immigration agent
3: gate then security (no double-checking?)
4: airline scan to enter gate lounge
5: at aircraft entrance (not necessary if you remember your seat assignment for some airlines even, but it's usually in my pocket)
I never got the check at bag scan and after bag scan? Maybe it's a one-off?
1: departure area before entering secured area
2: immigration agent
3: gate then security (no double-checking?)
4: airline scan to enter gate lounge
5: at aircraft entrance (not necessary if you remember your seat assignment for some airlines even, but it's usually in my pocket)
I never got the check at bag scan and after bag scan? Maybe it's a one-off?
1: departure area before entering secured area (only BP is checked here unless you are using a mobile boarding pass. If you're using a mobile boarding pass then passport check is required).
2: immigration agent (both passport & BP)
3a: Entrance to gate area (both passport & BP)
3b: X-ray machine (only BP)
4: airline scan to enter gate lounge (both passport & BP)
5: at aircraft entrance (not necessary if you remember your seat assignment for some airlines even, but it's usually in my pocket)
Changi is efficient. There do check BPs frequently but that's because of the way the airport is laid out as others have already mentioned. I love Changi Airport and still believe it's one of the best in the world. It also helps that I'm an expat living here and get to use the airport 4-8x a month.
-RM
#26
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
For what it's worth, I do wonder what's the value-add for checking passport/boarding pass twice at outgoing immigration if you use the autogates.
1. There's a check + manual scan of BP + Passport before you're allowed to enter departure hall (OK)
2. There's a biometric check of passport + thumbprint at the autogate (OK)
3. Right after the autogate, an officer does another manual check of BP + Passport ... surely this step is unnecessary?
1. There's a check + manual scan of BP + Passport before you're allowed to enter departure hall (OK)
2. There's a biometric check of passport + thumbprint at the autogate (OK)
3. Right after the autogate, an officer does another manual check of BP + Passport ... surely this step is unnecessary?
#28
Join Date: Sep 2014
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