No fee to change date on a Singapore flight?
Mar 2, 2017, 11:21 am
#1
Original Poster
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
No fee to change date on a Singapore flight?
I have never changed dates on a Singapore flight but what I read on their website is there is no fee to change dates for Krisflyer members? We just registered for Krisflyer last night and have the no on our reservations for July.
I had booked flights through Orbitz so can I call Singapore directly and change dates.
I had booked flights through Orbitz so can I call Singapore directly and change dates.
Mar 2, 2017, 6:10 pm
#2
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
There is no fee to change dates on redemption flights.
If it's a paid flight then it depends on what sort of fare class your ticket is booked into i.e. whether it's an expensive flexi ticket or a cheap fixed one.
If it's a paid flight then it depends on what sort of fare class your ticket is booked into i.e. whether it's an expensive flexi ticket or a cheap fixed one.
Mar 2, 2017, 9:43 pm
#4
Join Date: Jul 2011
Posts: 1,158
SQ Hotline will also do changes to tickets issued by TA. At least that's my experience.
For a revenue ticket the conditions (i.e. booking class) will define whether you are allowed to change the date and which fees would apply if you do so. If it is restricted fare you may not be able to change date at all.
For a revenue ticket the conditions (i.e. booking class) will define whether you are allowed to change the date and which fees would apply if you do so. If it is restricted fare you may not be able to change date at all.
Mar 2, 2017, 10:54 pm
#6
Join Date: Jul 2005
Location: SIN and wandering.
Posts: 1,549
I have never changed dates on a Singapore flight but what I read on their website is there is no fee to change dates for Krisflyer members? We just registered for Krisflyer last night and have the no on our reservations for July.
I had booked flights through Orbitz so can I call Singapore directly and change dates.
I had booked flights through Orbitz so can I call Singapore directly and change dates.
That was my experience with SQ tickets I booked through Expedia.
Mar 2, 2017, 11:42 pm
#7
Join Date: Dec 2001
Location: BRU, SIN, PEK
Programs: SQ TPP, LH SEN
Posts: 3,235
If you booked through a travel agent, you should go back to the travel agent to get it done. If you call SQ directly, SQ will charge you a fee for doing directly through them and not through the agent (on top of any change fees, fare top-up etc).
That was my experience with SQ tickets I booked through Expedia.
That was my experience with SQ tickets I booked through Expedia.
Mar 3, 2017, 12:06 am
#8
Join Date: Jul 2005
Location: SIN and wandering.
Posts: 1,549
It depends. Some TA-issued tickets get handed off to SQ once your fly the first segment. So if you haven't started on the trip, definitely only the TA can handle any change requests. Thereafter, it will depend on the set-up of your ticket if the itinerary goes under control of SQ.
Mar 3, 2017, 7:22 pm
#9
Join Date: Jul 2011
Posts: 1,158
To my experience both can handle changes (do it quite regulary either way), butter of course never for free. Except it is under control of the airport team of SQ (i.e. airport CI started), than the change can only be done at the airport.
The TA wont do it for free either.
Mar 10, 2017, 1:51 am
#12
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
I just made a change to a Reward Flight booking (in F) & there was no charge. Can I change the same booking again with no charge? Thanks ^
Mar 10, 2017, 5:55 am
#13
Join Date: Aug 2014
Location: Singapore
Programs: SQ TPPS, BA Silver
Posts: 333
So looks like I've faced both situations when booked with Expedia tickets, both times in Business Class fare class J which is flexible.
First time i tried to change a ticket I didn't bother calling Expedia thinking they'd charge me through the nose. I had already flown the first segment, and SQ was able to make changes to other segments, but at a US$50 fee.
Second time (a different ticket), I wanted to make a change but had not flown any segments. SQ agent was not able to do it. I had no choice but to call Expedia and surprisingly there was no admin fees at all, but only the ticket fare difference which was $0.70. I gave my CC number etc, ticket was reissued, but was never charged.
I then had to make another change to this same ticket. Called Expedia, this time the ticket price difference was $8.70. Again, gave CC details, and was charged $0.30.
I would say through this experience I've been very pleasantly surprised by Expedia. Also, almost no wait time for phone to be answered though they did take very long when re-pricing the ticket because they had to contact SQ on the spot and that took a while...
I don't know what it'd be like when purchasing non-flexi tickets though; perhaps they'd levy an additional admin fee on top of the airline's charges but lately I've seen this line in my expedia bookings (after they changed the layout of the itinerary): "We understand that sometimes plans change. We do not charge a cancel or change fee. When the airline charges such fees in accordance with its own policies, the cost will be passed on to you." Of course this may be unique only to the tickets I bought.
It depends. Some TA-issued tickets get handed off to SQ once your fly the first segment. So if you haven't started on the trip, definitely only the TA can handle any change requests. Thereafter, it will depend on the set-up of your ticket if the itinerary goes under control of SQ.
I then had to make another change to this same ticket. Called Expedia, this time the ticket price difference was $8.70. Again, gave CC details, and was charged $0.30.
I would say through this experience I've been very pleasantly surprised by Expedia. Also, almost no wait time for phone to be answered though they did take very long when re-pricing the ticket because they had to contact SQ on the spot and that took a while...
I don't know what it'd be like when purchasing non-flexi tickets though; perhaps they'd levy an additional admin fee on top of the airline's charges but lately I've seen this line in my expedia bookings (after they changed the layout of the itinerary): "We understand that sometimes plans change. We do not charge a cancel or change fee. When the airline charges such fees in accordance with its own policies, the cost will be passed on to you." Of course this may be unique only to the tickets I bought.
Mar 11, 2017, 8:48 pm
#14
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269