SQ319

I took SIN-HND SQ632 J in end-October 2016 and had a breakfast and refreshment loaded for my flight. However, an FTer who took the same flight (was it you, pokfur?) in early Nov 2016 didn't receive any refreshment service at all.

Not sure if the refreshment on this flight is indeed gone, but it's very poor of SQ to do that, as the breakfast service is at 1 hour into the flight, and one doesn't touch down in HND till mid-afternoon.

SQ325

Indeed it is depending on the leading supervisor. Unfortunately the service quality has quite some variations, which in fact should not be. But the service on longhauls seem to be more consistent, the short/mediumhauls can be hit or miss.

pokfur

Ehh I did take that flight, but the refreshment before landing was there, although rather crappy.

However on the return SQ631 HND-SIN which kind of departs at a similar time (8.50am), there were no refreshments, just one meal.

Beolab

The refreshment served on this flight has really gone downhill over the last year. It's very noticeable.

scrappydog

I noticed this too. Firstly, no ice cream offered. Secondly, they did not give me socks and toothbrush. Its a 7+ hours from SIN-SYD and their excuse is that its not a red-eye flight. and minimum is 8 hours to receive the amenity kit.

pokfur

I'm not sure if this constitutes cost cutting or not, but for the first time yesterday the Phitek headphones were packaged in a generic zip-lop bag instead of the usual pouches (?)



I'm not sure if it's for hygiene purposes? But I don't think zip-locks can be considered hygienic since they could be opened and re-sealed any time. Doesn't affect anything really but just an observation.

Conversely, for regional flights, SQ seems to now load a small number of both sockets and slippers (previously only sockets) as my recent flights I received a choice of either when I asked for sockets.

Beolab

Have other passengers noticed that the wine offerings in Business Class & First Class are moving to cheaper wines? Compared to a few years ago, SIA seems to be cutting back on the wines they serve.

whughes3

I can't say I have noticed anything obvious in this direction?

kaffir76

Yes but when the seal is torn/broken, u can always request for a new pack with the seal still intact, can't u?
How else were u getting the headphones in previously? I'm not a regular SQ flyer but on CX, the headphones come un-packaged with a paper sticker showing that it's not been used. On TG, it comes in a sealed clear plastic bag.

kaffir76

So this appeared on the UA forum today, and I've never thought about eating frozen eggs/omelettes so I guess until SIA decides to serve us that, the cost cutting isn't real or evident.

UA serves frozen/preserved food in coach on international routes now?

p/s I always skip breakfast unless there are other options avail. because I hate the airline eggs with a passion, as well as the soggy hash browns!

bart simpson

It actually has been the case for a lot of airlines already.
Mainly flights departing from Europe are using frozen meals.

BA, CX, KL, AF, LH, JL, NH all uses frozen meal for flights departing from Europe. I think all QR flights departing from Qatar/Europe have frozen meals in economy class too (except breakfast)! One can easily tell the difference. If it's freshly made, the cover of the container is like a cover/lid and you can easily open it; the container is sealed completely if it is frozen food.

Indeed, recently TG and SQ also start serving frozen meals for flights departing from Europe as well.

https://flight-report.com/en/report/...-Singapore-SIN
Take a look at the cover of the container and compare it with other routes and you will see the difference.

I know CX frozen food are produced in Germany. All CX flights departing from any European destinations get the same main course each meal regardless you are from London or Madrid. The same goes for TG/JL/NH. TG started serving frozen meals from either Mar/Apr/May this year and the only way to avoid it is to order a special meal.

kaffir76

Almost forgot this!
Cringe worthy video of how our meals are prepared ...

kaffir76

If that were true then I'm happy to report that all meals in QR Y are not frozen, coz' it came with lids and not plastic wrap (KULDOHBOS)

calguy77

Is it cringe worthy because you feel the preparation method is not good?

merridius

probably didnt like the presentation style